Use these simple tools to manage your account and stay connected — online or in the app.
Online payments
Autopay
Sign into My account and go to e-wallet to set up Autopay today.
My account
Sign into My account to make one-time payment in minutes.
Easy pay
Make a one-time payment without signing into your account.
Contact Us
By phone
Call customer service
Call: 888-8-METRO-8
Call: *611 from your Metro® by T‑Mobile phone
Make a payment
Call: 888-8-METRO-8
Call: *99 from your Metro® by T‑Mobile phone
Get premium handset protection
Call: 1-800-316-2075
Or visit: https://fastclaim.com/metro/
By mail
General
T‑Mobile Customer Relations
P.O. Box 37380, Albuquerque, NM 87176-7380
Visit a store
Visit a Metro by T‑Mobile store for information on devices and services, to make a payment, or access to:
-Store assistance
-Store payment machine
-Drop box
-Authorized payment center