MetroPCS Support and FAQs

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Frequently Asked Questions : Customer Service

We offer several ways to make a payment.

  • AutoPay is the easiest way to pay bill because it allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account.
  • My Account allows you to pay using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it.
  • Express Pay lets you pay without signing in to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.


  • Dial *99 to pay through our automated system.
  • Dial 888-8metro8 for Customer Service.
  • Use the MyMetro app for debit/credit card payments.
  • VCPay app for BlackBerry and Android phones



Mail your payment to:

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

*Please write your service account number on your check.

Simply dial *611 from your MetroPCS phone or 888-8metro8 (888-863-8768).

Please contact Young America Customer Service at 1-800-999-6389 Monday-Friday 7:00 a.m. - 7:00 p.m. CST and they will be happy to assist you.

You can reach MetroPCS Customer Care at 888-8metro8.

You can reach MetroPCS by mail at:

MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360


You can reach MetroPCS Telesales at 877-603-3032.

Yes. We have agents available to assist you 7 days a week, 24 hours a day. Call 888-8metro8 then follow the prompts and you will be directed to an agent.

Please call Asurion at 1-866-862-3397 or visit where an Asurion representative will be happy to assist you 24 hours a day, 7 days a week.