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Metro™ by T-Mobile Support and FAQs

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Frequently Asked Questions : Contact Us

Metro™ by T-Mobile has live agents, some who are even available to help 24 hours a day, seven days a week. Metro by T-Mobile has several phone numbers you can call for help or with questions.

Department/Agency Phone Number Hours
Customer Service 1-888-8metro8 (863-8768) or dial 611 from your Metro by T-Mobile phone 24 hours a day, 7 days a week
Make a Payment 1-888-8metro8 (863-8768) or dial *99 from your Metro by T-Mobile phone 24 hours a day, 7 days a week
Mail-in Rebates – Young America 1-800-999-6389 7am – 7pm, Central Time, Monday – Friday
Premium Handset Protection – Asurion 1-866-862-3397 24 hours a day, 7 days a week

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Mail your payment to:

Metro™ by T-Mobile Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

 

When contacting Metro by T-Mobile by mail for non-payment, mail to:

Metro by T-Mobile Wireless, Inc.
PO Box 601119
Dallas, TX 75360

 

You can visit your local Metro by T-Mobile store for assistance, information on devices and services, or to make a purchase. Use this store locator to find the Metro by T-Mobile location nearest you to see its hours of operation. Not all Metro by T-Mobile locations can take monthly payments, so you’ll need to specifically visit a Payment Center in order to make a payment.