MetroPCS Support and FAQs

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Frequently Asked Questions : Contact Us

MetroPCS has live agents, some who are even available to help 24 hours a day, seven days a week. MetroPCS has several phone numbers you can call for help or with questions.

Department/Agency Phone Number Hours
Customer Service 1-888-8metro8 (863-8768) or dial *611 from your MetroPCS phone 24 hours a day, 7 days a week
Make a Payment 1-888-8metro8 (863-8768) or dial *99 from your MetroPCS phone 24 hours a day, 7 days a week
Online Orders & Sales Support 1-877-603-3032 7am – 7pm Central Time, 7 days a week
Mail-in Rebates – Young America 1-800-999-6389 7am – 7pm, Central Time, Monday – Friday
Premium Handset Protection – Asurion 1-866-862-3397 24 hours a day, 7 days a week

Mail your payment to:

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

 

When contacting MetroPCS by mail for non-payment, mail to:

MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360

 

You can visit your local MetroPCS store for assistance, information on devices and services, or to make a purchase. Use this store locator to find the MetroPCS location nearest you to see its hours of operation. Not all MetroPCS locations can take monthly payments, so you’ll need to specifically visit a Payment Center in order to make a payment.