SERVICES

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 521 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

Additional information about Mexico Unlimited:

Covers against loss, theft, damage and out-of-warranty malfunction. Includes access to Lookout Mobile Security® Premium. We recommend you protect your new Metro® by T-Mobile device with Premium Handset Protection® (PHP) when you activate it. Your Wireless Device is able to be covered once activated on the Metro network and outgoing airtime has been logged on your account.

The Premium Handset Protection Program
  • Comprehensive mobile device protection. Your device will be covered against loss, theft, physical damage, liquid damage, mechanical or electrical breakdown after the manufacturer’s warranty period has expired.
  • Don't be without your device. In most cases, the Premium Handset Protection Program offers next business day replacement.
  • Get added protection through Lookout Mobile Security® Premium.** It's included with the Premium Handset Protection Program coverage.
How It Works
  • The Premium Handset Protection Program can only be added within seven days from the date of activation or upgrade. If you choose not to enroll today online, please visit a retail store or call Customer Care within seven days to have the Premium Handset Protection Program added.
  • Premium Handset Protection is for new MetroPCS devices only.  BYOD and reactivated MetroPCS devices are not eligible for the Premium Handset Protection Program.
  • Click to review the Premium Handset Protection insurance coverage terms and conditions
  • Visit: http://www.phoneclaim.com/metro to look up a deductible, file a claim, track a claim and review FAQs.
Terms

Review the Premium Handset Protection insurance coverage terms and conditions

Visit: http://www.phoneclaim.com/metro to look up a deductible, file a claim, track a claim and review FAQs.

Premium Handset Protection Terms and Conditions

Premium Handset Protection Program Additional Information:

Name iD™, International Text Messaging, Voicemail to Text, Call Forwarding, and Unlimited Directory Assistance!

Value Bundle Benefits
  • More for less: Get five popular services for just $5 a month
  • Added flexibility: Enhance your MetroPCS plan by screening and forwarding calls, converting your voicemails to text, and more!
Get these Features:
  • Name iD: Blocks calls from unwanted, restricted, anonymous, private or unknown parties.  Also includes Reverse Number Lookup and Real Time Caller ID. This service is currently not available on iPhones.
  • International Text Messaging: Send text messages across the globe.
  • Voicemail to Text: Converts your voicemails to texts and delivers them straight to your phone.
  • Call Forwarding: Forward calls from your cell phone to any local number. Call Forwarding is easy to set up and use, so you never miss a call!
  • Unlimited Directory Assistance: Unlimited calls to directory assistance for business and residential listings in the U.S., Canada and Puerto Rico.

 

Learn More

People who have the Value Bundle can text most mobile numbers of these countries without additional charge.

What comes with Google One?
  • Expanded Storage: Google One gives you room to grow with 100GB of storage across Drive, Gmail and Photos
  • Expert Support: Easily get in touch with Google experts 24/7 for help when you need it
  • Member Benefits: Enjoy extra benefits from Google
  • Family Sharing: Add up to 5 family members to your plan

Learn more

What comes with Google One?
  • Expanded Storage: Google One gives you room to grow with 100GB of storage across Drive, Gmail and Photos
  • Expert Support: Easily get in touch with Google experts 24/7 for help when you need it
  • Member Benefits: Enjoy extra benefits from Google
  • Family Sharing: Add up to 5 family members to your plan

Learn more

Mexico Unlimited
  • UNLIMITED CALLING to and from MEXICO, including mobile phones and landlines.
  • UNLIMITED DATA in MEXICO, with up to 5GB of high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Mexico.
When dialing from Mexico:
  • To call numbers in U.S., dial 001 + area code + phone number
  • To call numbers in Mexico, dial 00 + 52 + area code + number
When dialing from the U.S.:
  • To call landlines, dial 011+ 52 + area code + phone number
  • To call cell phones, dial 011 + 521 + area code + number

 

Add Mexico Unlimited Today!
  • Add Mexico Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

Additional information about Mexico Unlimited:

Canada Unlimited
  • UNLIMITED CALLING to and from CANADAincluding mobile phones and landlines.
  • UNLIMITED DATA in CANADA, just like in the U.S., with up to 5GB high-speed data.
  • UNLIMITED TEXT MESSAGES, sending and receiving, while in Canada.
When dialing to and from Canada:
  • Calling Canada is simple! There's no need to dial a country code. Just dial 1+ area code + phone number, just as you would in the U.S.
Add Canada Unlimited Today!
  • Add Canada Unlimited to any $40 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).
Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details.

Additional information about Canada Unlimited:

Add Metro Global Voice Today!

Add Metro Global Voice to any $30 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).

Terms

Unlimited International Long Distance Terms and Conditions

Already have a World Calling service? Click here to view details. 

Additional information about MetroPCS Global Voice

Metro Global Voice

Double your Global Voice minutes with this $20 add-on service and make International Long Distance calls to countries around the globe.

Add Metro Global Voice Today!

Add Metro Global Voice to any $30 or higher base rate plan by visiting your local Metro® by T-Mobile store or by calling 1-888-8metro8 (1-888-863-8768).

Additional information about MetroPCS Global Voice

Find yourself running out of high-speed data or mobile hotspot data on your current plan but don’t want to change plans? Add today at your local Metro® by T-Mobile or by calling 1-888-8metro8.

Extra Monthly High-Speed Data

Choose from one of the following 2GB, 5GB, or 10GB monthly data options to increase your high-speed or mobile hotspot data each month to meet your needs.

Available Options
  • $5: Not enough high-speed or mobile hotspot data in your plan? Add 2GB of recurring, MONTHLY data to your $30, $40, $50 or $60 rate plan or either Mobile Hotspot plan.
  • $10: Need more high-speed or mobile hotspot data every month? Add 5GB of recurring, MONTHLY data to your $40, $50 or $60 rate plan or either Mobile Hotspot plan.
  • $20: Using up your mobile hotspot data too soon? Get 10GB of recurring, MONTHLY HOTSPOT data added to your $60 rate plan.

Find yourself running out of high-speed data or mobile hotspot data on your current plan but don’t want to change plans? Add today at your local Metro® by T-Mobile or by calling 1-888-8metro8.

Extra Monthly High-Speed Data

Choose from one of the following 2GB, 5GB, or 10GB monthly data options to increase your high-speed or mobile hotspot data each month to meet your needs.

Available Options
  • $5: Not enough high-speed or mobile hotspot data in your plan? Add 2GB of recurring, MONTHLY data to your $30, $40 or $60 rate plan or either Mobile Hotspot plan.
  • $10: Need more high-speed or mobile hotspot data every month? Add 5GB of recurring, MONTHLY data to your $40 or $60 rate plan or either Mobile Hotspot plan.
  • $20: Using up your mobile hotspot data too soon? Get 10GB of recurring, MONTHLY HOTSPOT data added to your $60 rate plan.

Find yourself running out of high-speed data or mobile hotspot data on your current plan but don’t want to change plans? Add today at your local Metro® by T-Mobile or by calling 1-888-8metro8.

Extra Monthly High-Speed Data

Choose from one of the following 2GB, 5GB, or 10GB monthly data options to increase your high-speed or mobile hotspot data each month to meet your needs.

Available Options
  • $5: Not enough high-speed or mobile hotspot data in your plan? Add 2GB of recurring, MONTHLY data to your $30, $40 or $60 rate plan or either Mobile Hotspot plan.
  • $10: Need more high-speed or mobile hotspot data every month? Add 5GB of recurring, MONTHLY data to your $40 or $60 rate plan or either Mobile Hotspot plan.
  • $20: Using up your mobile hotspot data too soon? Get 10GB of recurring, MONTHLY HOTSPOT data added to your $60 rate plan.

Add today at your local Metro® by T-Mobile or by calling 1-888-8metro8.

What is Select Shared Calling?
    What does Select Shared Calling provide?
    • This feature allows customers who call certain numbers that are not included in their Metro by T-Mobile plan. Metro by T-Mobile's plans are for direct communication between two people.
    How it Works
    1. Customer calls a certain number that is not included in their Metro by T-Mobile plan.
    2. Instead of being connected, the customer hears an announcement stating they need to add Select Shared Calling.
    3. To complete the call the customer will need to visit their local store or contact Customer Care at 1-888-8metro8 to add the $3 for 300 minutres or $10 for 1000 minutes of Select Shared Calling service.

    Add today at your local Metro® by T-Mobile or by calling 1-888-8metro8.

    What is Select Shared Calling?
      What does Select Shared Calling provide?
      • This feature allows customers who call certain numbers that are not included within Metro by T-Mobile's plans. Metro by T-Mobile’s plans are for direct communication between two people.
      How it Works
      1. Customer calls a number that is not included in their Metro by T-Mobile plan.
      2. Instead of being connected, the customer hears an announcement stating they need to add Select Shared Calling.
      3. To complete the call the customer will need to visit their local store or contact Customer Care at 1-888-8metro8 to add the $3 for 300 minutes or $10 for 1000 minutes of Select Shared Calling service.

      Replace the ringing heard by a caller with music you select.

      CallerTunes Benefits
      • Entertain your friends, family and anyone who calls and get 2 CallerTunes per month.
      • Replace the ringing heard by a caller with music you select.
      How It Works
      • Sign up for CallerTunes for just $5 a month and get two CallerTunes credits.
      • Download the Metro by T-Mobile CallerTunes app from Google Play.
      • Use your credits to buy CallerTunes.
      • Assign to a caller!
      • Your two CallerTunes credits will refresh each month!.

      Back up your data, including contacts, photos and call history.

      Lookout Mobile Security® Premium Benefits
      • Secure Your Device: Get automatic protection against viruses, malware and spyware. Lookout helps block harmful links and protects your privacy.
      • Theft Alerts: Get email alerts whenever Lookout notices suspicious activity that could mean your device has been stolen.
      • Find My Phone: Log into Lookout.com on any browser to remotely Locate, Lock and Wipe your device. Also, sound a loud alarm to help locate it if its nearby.
      • Data Backup: Securely back up photos, contacts and call history. Easily download your data to transfer it to a new device.
      How It Works
      • Sign up for Lookout Mobile Security Premium through My Account.
      • Open the Lookout app on your device or download it at Google Play.
      • Enter your email and password. Click "Register now." You're all set!
      • Note that technical limitations apply - some features (e.g. Incorrect Passcode) may not work on certain devices.

       

      Tip: Get more, save more. Lookout Mobile Security® Premium is available to Premium Handset Protection customers at no extra cost.

      Up to 3 months of call history.

      What is Call Detail?

      For just $1 per month review all of your local outbound calls with Call Detail. Up to 3 months of call history. Call detail can be added today through MyAccount or by dialing 611 from your Metro® by T-Mobile phone.

      How do I access my Call Detail service?

      The Call Detail information can be accessed through MyAccount under the Usage tab.

      Add today through MyAccount.

      What is Name iD?

      Block unwanted calls and receive the added benefits of Reverse Number Lookup and Real Time Caller ID. Name iD is currently not available on iPhones.

       

      What does Name iD do?
      • Real Time Caller ID
      • Automatically blocks known Scammers
      • Blocks all private or unknown callers
      • Reports Do Not Call violators
      • Reports telemarketing violations
      • Reports debt-collecting violations
      • Reverse Number Lookup
      Learn More

      Name iD is also available with Value Bundle, which offers 5 services for just $5 per month!

      Covers against loss, theft, damage and out-of-warranty malfunction. Includes access to Lookout Mobile Security® Premium. We recommend you protect your new Metro® by T-Mobile device with Premium Handset Protection® (PHP) when you activate it. Your Wireless Device is able to be covered once activated on the Metro network and outgoing airtime has been logged on your account.

      The Premium Handset Protection Program
      • Comprehensive mobile device protection. Your device will be covered against loss, theft, physical damage, liquid damage, mechanical or electrical breakdown after the manufacturer’s warranty period has expired.
      • Don't be without your device. In most cases, the Premium Handset Protection Program offers next business day replacement.
      • Get added protection through Lookout Mobile Security® Premium.** It's included with the Premium Handset Protection Program coverage.
      How It Works
      • The Premium Handset Protection Program can only be added within seven days from the date of activation or upgrade. If you choose not to enroll today online, please visit a retail store or call Customer Care within seven days to have the Premium Handset Protection Program added.
      • Premium Handset Protection is for new MetroPCS devices only.  BYOD and reactivated MetroPCS devices are not eligible for the Premium Handset Protection Program.
      • Click to review the Premium Handset Protection insurance coverage terms and conditions
      • Visit: http://www.phoneclaim.com/metro to look up a deductible, file a claim, track a claim and review FAQs.
      Terms

      Review the Premium Handset Protection insurance coverage terms and conditions

      Visit: http://www.phoneclaim.com/metro to look up a deductible, file a claim, track a claim and review FAQs.

      Premium Handset Protection Terms and Conditions

      Premium Handset Protection Program Additional Information:

      Scam ID and Scam Block are included in your Metro plan, at no additional charge. You can turn them on or off at any time.
      • Scam ID displays "Scam Likely" on your screen when calls come in from likely scammers on both smartphones and feature phones with Caller ID.
      • Scam Block allows you to block Scam Likely calls.
      How to Enable/Disable Scam ID and Scam Block
      • Enable Scam ID by dialing #ONI# (#664#) and pressing the call button in the phone’s dialer.
      • To turn on Scam Block, customers can dial #ONB# (#662#) or, to turn it off, dial #OFB# (#632#). To check whether Scam Block is on or off, customers can dial #STS# (#787#).
      Additional info
      • Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.
      • Help us improve these services by reporting an improperly identified call.
      *Third Party Services

      We make it easy to know what charges on your statement are from third parties. To block purchases fom third parties call us at (888) 863-8768