FAQs - Metro™ by T-Mobile

Metro™ by T-Mobile Support and FAQs

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Frequently Asked Questions : Metro by T-Mobile FAQs

Is Metro now owned by T-Mobile?
Actually, T-Mobile has been the parent company of Metro since 2013. So, our customers have been enjoying the T-Mobile network since then.

Do I as a current customer need to do anything?
Customers have the option of doing nothing and will continue to receive the same great service they have enjoyed from Metro. And now, customers have the choice to change to our new plans featuring unlimited high-speed data all month long, streaming video, cloud storage and more if they want to.

Can I transition to a new plan? If so, how?
Definitely. Please review our new rate plans here or head to the nearest Metro by T-Mobile / MetroPCS location. If one of our new plans is a better fit for your current needs we are happy to help you make the transition.

So, will I continue to go to MetroPCS stores to get Metro by T-Mobile?
Yes, of course! We are here to help in our 10,000+ locations around the U.S.

Will my phone still work? Do I need a new SIM card?
No need to get a new phone or SIM! You and your phone will still enjoy the great Metro network powered by T-Mobile.

Can I still pay my bill the same way?
Yes, you can pay your bill using any of the options you did before.

Can I purchase Metro services from a T-Mobile store?
No. Only Metro stores (MetroPCS locations) service Metro customers.

Are there any major changes to the MetroPCS stores?
MetroPCS stores will be updated internally to reflect all of the new changes inside the company, however it will take us some time to change the names on the outside of our locations. Please continue to visit MetroPCS stores with confidence.

Will network coverage be affected?
Not at all! You’ll still get the same great coverage you’ve always had.

Is there anything I should do to get on the T-Mobile network?
We took care of it for you, no need to make a change, simply keep using your service the same as before and enjoy the power of the T-Mobile network.

What will this mean to the phone selection available from Metro?
We have many incredible phones coming to our line up over the next few months! Check www.metropcs.com/phones for details.

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