Contact Us | Customer Service & Support | Metro® by T-Mobile

Online Payments


Sign into My Account and go to ewallet to set up AutoPay today!

My Account

Sign in for My Account to make a payment in minutes.

Express Pay

Make a one-time payment without signing in to your account.

By phone


888-8metro8 (888-863-8768)
*611 from your Metro® by T-Mobile phone

Make a

*99 from your Metro by T-Mobile phone
888-8metro8 (888-863-8768)


Premium Handset

Contact Asurion at

In store

Visit a Metro by T-Mobile store for information on devices and services, or to make a payment for access to:

  • Store assistance
  • Store Payment Machine
  • Drop box
  • Authorized Payment Center

By mail


Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119

*Please write your service account number on your check.


Metro by T-Mobile
PO Box 601119
Dallas, TX 75360

By phone

Rural calling issues

Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.