Metro™ by T-Mobile Support and FAQs
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Frequently Asked Questions : Contact Us
Contact Metro by T-Mobile by Phone
Metro™ by T-Mobile has live agents, some who are even available to help 24 hours a day, seven days a week. Metro by T-Mobile has several phone numbers you can call for help or with questions.
|Customer Service||1-888-8metro8 (863-8768) or dial 611 from your Metro by T-Mobile phone||24 hours a day, 7 days a week|
|Make a Payment||1-888-8metro8 (863-8768) or dial *99 from your Metro by T-Mobile phone||24 hours a day, 7 days a week|
|Mail-in Rebates – Young America||1-800-999-6389||7am – 7pm, Central Time, Monday – Friday|
|Premium Handset Protection – Asurion||1-866-862-3397||24 hours a day, 7 days a week|
Contact Metro by T-Mobile by Mail
Mail your payment to:
Metro™ by T-Mobile Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119
When contacting Metro by T-Mobile by mail for non-payment, mail to:
Metro by T-Mobile Wireless, Inc.
PO Box 601119
Dallas, TX 75360
Visiting a Metro by T-Mobile Store
You can visit your local Metro by T-Mobile store for assistance, information on devices and services, or to make a purchase. Use this store locator to find the Metro by T-Mobile location nearest you to see its hours of operation. Not all Metro by T-Mobile locations can take monthly payments, so you’ll need to specifically visit a Payment Center in order to make a payment.