Accessibility - MetroPCS®.com

 

Accessibility Policy

MetroPCS is committed to ensuring that individuals with disabilities can access all of the goods, services, facilities, privileges, advantages, and accommodations offered through its website and its mobile applications. If you are having trouble accessing MetroPCS’ website or mobile apps, please call Customer Care at 1-888-METRO-8 for assistance.

Hearing Aid Compatibility

Hearing aids are designed to amplify all sounds for the user, both desired and undesired sounds. As a result of this amplification, some hearing aid users can experience uncomfortable interference while using wireless phones. To eliminate this interference, some phones have been designed to operate with hearing aids, while others have been designed to operate with telecoil hearing aids, where the hearing aid receives only the signals from magnetic fields generated by the telecoil-compatible phone.

To assist users in determining which wireless phones are hearing aid-compatible, a ratings system has been designed by the American National Standards Institute. Phones that are compatible with telecoil hearing aids receive a 'T' rating from one to four, while phones that are compatible with microphone hearing aids receive a 'M' rating of three or four, which indicates that they typically cause the least interference to hearing aid users. Typically, the higher the M or T rating assigned to a phone, the less interference. While the ratings system can be a useful tool for consumers when choosing the right wireless phone, it is by no means a guarantee that a phone will not cause interference with a particular hearing aid.

Hearing Aid Compatible Handset Functionality tiers are based on the following criteria:

  • Best/Premium: Devices featuring higher-end design, material and finish, paired-up with a more sophisticated user interface and functionalities.
  • Good:Entry-level phones with straight-forward features, applications, and design.

For additional information about hearing aid compatibility with digital wireless phones, see the FCC Guide or the Wireless Association’s accessibility guide.
 


 

Hearing Aid-Compatible Phones

Please see the following list of phones that MetroPCS currently offers that meet the FCC M and T rating standards.
Phone
HAC Rating
Alcatel A30 FIERCE
M4/T4 Good
Alcatel FIERCE 4
M4/T4 Good
Alcatel onetouch Evolve 2
M3/T4 Good
Alcatel onetouch Fierce XL
M4/T4 Good
Alcatel Tru
M3/T3 Good
Apple iPhone 5s Certified Pre-Owned
M3/T4 Best/Premium
Coolpad Catalyst
M4/T3 Good
Coolpad Defiant
M4/T3 Good
HTC Desire 530
M4/T4 Good
HTC Desire 626s
M4/T4 Good
iPhone 5s
M3/T4 Best/Premium
iPhone 6s
M3/T4 Best/Premium
iPhone 6s Plus
M3/T4 Best/Premium
iPhone SE
M3/T4 Best/Premium
Kyocera Hydro WAVE
M3/T3 Good
LG Aristo
M3/T3 Good
LG 450
M3/T4 Good
LG G Stylo
M3/T3 Best/Premium
LG K7
M3/T3
LG K10
M3/T3 Good
LG K20 Plus
M3/T3 Good
LG Leon LTE
M3/T4 Good
LG Optimus F60
M3 Good
LG Stylo 2 Plus
M3/T4 Good
LG Stylo 3 PLUS
M3/T4 Good
Microsoft Lumia 640
M3/T4 Good
moto e
M3/T3 Good
Samsung Galaxy Avant
M3/T3 Good
Samsung Galaxy Core Prime
M3/T3 Good
Samsung Galaxy Grand Prime
M3/T4 Good
Samsung Galaxy J3 Prime
M3/T3 Good
Samsung Galaxy J7
M3/T3 Good
Samsung Galaxy J7 Prime
M3/T3 Good
Samsung Galaxy On5
M3/T3 Good
Samsung Galaxy S 6
M3/T3 Best/Premium
Samsung Galaxy S7
M4/T3 Best/Premium
Samsung Galaxy S8
M4/T3 Good
ZTE Avid PLUS
M3/T3 Good
ZTE Avid TRIO
M4/T3 Good
ZTE Blade Z Max
M4/T3 Good
ZTE Cymbal Z-320
M4/T4 Good
ZTE Obsidian
M4/T3 Good
ZTE ZMAX
M4/T3 Good
ZTE ZMAX PRO
M4/T3 Good
Important Note: These phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of your phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer. Handsets with Wi-Fi or Voice Over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes.

Offerings for persons with disabilities


MetroPCS offers to its customers with disabilities accessible services and device options supported by a variety of operating systems.

MetroPCS’s statements are provided online via the metropcs.com website and are accessible to the visually impaired using readily available reading programs.

For additional information on accessibility solutions in the Android marketplace for persons with disabilities, please visit www.google.com/accessibility/products.

For questions regarding accessibility on your iPhone, please visit www.apple.com/accessibility.

For questions regarding accessibility on your Windows Phone, please visit www.windowsphone.com/en-us/how-to/wp8/basics/accessibility-on-my-phone.

For questions regarding accessibility on your BlackBerry handset, please visit us.blackberry.com/legal/accessibility.html.

Telecommunications Relay Service

Telecommunications Relay Service (TRS or “relay service”) is a communication service that permits individuals with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities through a TRS relay center.

Different forms of relay service include Text-to-Voice TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish Text-to-Voice TTY, Captioned Telephone, IP Captioned Telephone, IP Relay, and Video Relay Service (VRS). More information about the available types of relay service can be found on the the FCC’s TRS website.

TRS is available in all 50 states and all U.S. territories for local and long-distance calls. TRS providers are compensated for the costs of providing TRS from either a state or a federal fund, and there is no charge to the TRS user other than standard calling rates.

Relay service can be reached by dialing 711 or by contacting your state relay provider, as listed in the FCC’s TRS Directory. In the event of an emergency, TTY users should call 911 directly.


TTY on the MetroPCS Network

The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. While the FCC mandate pertains specifically to calls made to 911, the ability to make a call to 911 means that users can also complete a call to anyone, anywhere, provided the party on the receiving end of the call also has a TTY.

MetroPCS’s higher speed data services, including LTE, support use of IP-based telecommunications relay services including Video Relay Service, IP Relay, and IP Captioned Telephone Service through providers of those relay services. MetroPCS recommends use of these relay services as the most effective means of placing assisted calls, including to 911. If a customer nonetheless wants to use a mobile TTY, MetroPCS’s GSM and UMTS cellular network is TTY compatible and may be used to reach 911. All MetroPCS price plans and most handset features will work with TTY. Customers will need to visit a MetroPCS retail store or contact Customer Service for assistance with selecting the proper rate plan and service activation. Dial 1-888-8metro8 (1-888-863-8768) for Customer Service.

Customers should be aware that TTY does not work on voice calls that are placed over Wi-Fi or Voice over LTE (VoLTE) at this time. This means that TTY calls, including TTY calls to 911, cannot be made while using IP-based calling, including Wi-Fi Calling and Voice over LTE. Customers with communications disabilities who need to call 911 while using IP-based calling should use IP Relay, Video Relay, or IP Captioned Telephone Service to reach emergency personnel. Where available, customers may also send a text message to 911 directly (text-to-911).


Support

MetroPCS will provide accessible support for wireless network service, and with billing inquiries.  Dial 1-888-8metro8 (888-863-8768) for Customer Service.


Inquiries

For media requests, commercial questions or customer service inquiries, visit our Contact Us page.