Please Enter Your Zip Code Edit Your Zip Code

myMetro User Guide

Application Overview

Introducing myMetro

Live life at your own pace - manage your metroPCS account wherever and whenever with myMetro. View your account information, pay your bill, add features and more directly from your mobile phone screen! Simply Dial 611 and follow the instructions on your phone. myMetro is free to use!

With myMetro, you can:

  • Easily check your wireless bill and due date, so you will never miss a payment.
  • View your MetroConnect balance. With MetroConnect, you can download ringtones and purchase other services for your mobile phone.
  • Change your rate plan at any time directly from your mobile phone. Pick the plan that is best for you, anytime and anywhere!
  • Get the features you need. With myMetro you can view or add features to your account.

And much more!

ELIGIBILITY

The following phone models support the myMetro application:

Motorola VE240: the myMetro application comes pre-loaded on this phone.
Motorola RAZR V3s: the subscriber must download the myMetro application into this phone before it can be used. See "Installing the myMetro application" below for instructions.
There are no prerequisites; there is no enrollment fee, and enrollment in a data plan is not required.

Installing the myMetro application

Motorola RAZR V3s and Motorola VE240 handset

The subscriber can download the application using the @metro feature. There is no charge for downloading the myMetro application (no MetroConnect minutes are used).

  • On the handset, select the @metro menu icon
  • Select the Shopping Cart to browse the list of applications
  • Select the myMetro application

Other handset models

The myMetro application is not available on other phone models at this time.

THE CUSTOMER EXPERIENCE

Accessing myMetro

To access the myMetro application, simply dial 611, *611, *99, or 1-888-8METRO8.

  • An audio prompt is played and a splash screen is displayed.
  • The language (English or Spanish) is based initially on the language setting in the phone profile. The language can also be changed within myMetro application, if desired.
  • The myMetro application main menu appears showing the account balance and due date.

myMetro Home offers the following choices:

  1. Balance & Payments
  2. Rate Plan & Features
  3. myMetro Settings
  • Use the navigation buttons or numerical keypad to select the function to perform.
  • Press * (star) to go directly to Bill Pay.
  • Account data is updated on a nightly basis.

Notes:

  • If your account is overdue, instead of myMetro Home, "Pay Bill" will be the only option.
  • At any time, you can call MetroPCS by selecting the "Call MetroPCS" option at the lower right.
  • You can exit from the application by selecting "Exit" at the lower left of the screen. In some situations, "Exit" may be replaced by "Back" to allow going back to the previous screen.

To exit myMetro, press the End Call button.

Accessing myMetro from the Application Menu

myMetro can be accessed directly from the phone’s application menu. Simply navigate to the Application menu and select myMetro. The myMetro application is displayed in the same way as if dialing 611.

Accessing Bill Payment Directly with *99

A MetroPCS subscriber can access the bill pay function directly by dialing *99.

  • An audio prompt is played and a splash screen is displayed on the handset.
  • The handset displays the payment amount due and the due date
  • You have the option of calling MetroPCS to pay your bill.

The call is connected to the MetroPCS phone system. You can pay your bill or add money to your MetroConnect account once you are connected to the MetroPCS phone system.

myMetro Settings

You can change how the myMetro application behaves when you call 611, *611, or 1-888-8METRO8, and which language myMetro uses. You can also reset your VoiceMail Personal Identification Number (PIN) from the myMetro Settings screen.

Changing the Startup Behavior of myMetro

Unless set otherwise, the phone will always display myMetro when calling 611, *611, or 1-888-8METRO8, though you can select "Call MetroPCS" at any time to connect into the MetroPCS phone system.
You can optionally change the phone to always connect to the MetroPCS phone system.

  • From the myMetro Home screen, select "3. myMetro Settings"
  • From the myMetro Settings screen, select "1. Startup Setting"
  • Select "No, Call MetroPCS" to have the phone always connect to the MetroPCS phone system when you dial 611, *611, 1-888-8METRO8 or *99.
  • Select "Yes, Use myMetro" to set the phone back to use myMetro.
  • A screen will confirm the selection.
  • If you have selected "No, Call MetroPCS," an additional screen appears with information on setting the phone back to use the myMetro application.

Re-enabling myMetro

myMetro can be re-enabled by accessing it from the phone’s Application menu.

  • Launch myMetro from the Application menu,
  • From the myMetro Home screen, select "3. myMetro Settings"
  • From the myMetro Settings screen, select "1. Startup Setting"
  • Select "Yes, Use myMetro" to set the phone back to use myMetro.

Changing the Language Selection (English/Spanish)

The myMetro application will use the language setting for the handset (set in the phone profile) as the default language. You can also set the language for the myMetro application to either English or Spanish independently from the language setting is the handset profile.

  • From the myMetro Home screen, select "3. myMetro Settings"
  • From the myMetro Settings screen select "2. Language"
  • Select the language (English or Spanish)
  • To return to the previous menu without making any changes, select "Back" from the lower left.

Resetting a VoiceMail PIN

You can reset your voicemail PIN from the myMetro Settings menu.

Note: You must login using your MetroPCS account passcode to perform this function.

  • From the myMetro Home screen, select "3. myMetro Settings"
  • From the Care Setting menu select "3. Reset VoiceMail PIN"
  • You will be asked to login (see "Using an account security code" below).
  • Upon successful login, you will be asked to verify that you want to reset the PIN.
  • If you select "YES, Reset PIN" a new PIN is assigned and presented on the next screen. You will be asked to change your PIN again the next time you access your voicemail.

Using an Account Security Code

Some myMetro functions require you to enter your account passcode before you can continue. Functions that require a passcode are:

  • Changing to a different rate plan
  • Adding a feature
  • Resetting the voicemail PIN

The passcode is the security code that is set when you activated your phone.
The steps to login, when required, are as follows:

  • The Login screen appears, asking for the passcode
  • You should enter your passcode and select the "Submit" button.
  • The "Checking Password" screen appears while myMetro checks the password.
  • If you cannot remember the passcode, select "Forgot Passcode." You can then elect to connect to MetroPCS for assistance.
  • If the passcode entered is incorrect, myMetro will ask for it again.
  • If you enter an incorrect passcode 5 times in a row, you will be connected to MetroPCS.

Bill Payment Options

Under the Balance & Payments option from the myMetro Home, you can elect to pay your bill, view your MetroConnect balance, or set up Auto-Pay.

  • If you select either "1. Pay Bill" or "3. Auto-Pay," you will be given the option of connecting to the MetroPCS phone system to complete the request.
  • If the customer selects "2. MetroConnect" the details of his MetroConnect balance is displayed.

Note: You can also access Bill Pay directly by calling *99. See "Accessing Bill Payment Directly with *99" on page 5.

Overdue Accounts

If your account is overdue, the only choice you will be given when accessing myMetro is "Pay Bill". The screen shows the amount due. Once the bill has been paid, myMetro may still be sent to this screen until myMetro has been reactivated. This can take up to 24 hours.

 

Rate Plan and Features Options

The Rate Plan & Features menu provides information on your current rate plan and feature selections. It also enables you to change to a different rate plan, and to add selected features.

When you select "2. Rate Plan & Features" from the myMetro Home, the Rate Plan & Features menu appears. myMetro displays your current rate plan setting, and the following menu options:

  1. View Plan Details
  2. Change Rate Plan
  3. Add Features

Viewing Current Plan Information

To display details about your current plan, select "1. View Plan Details". Information on your current plan is displayed.

Changing Rate Plans

From myMetro, you can view different rate plans, and elect to change to a new rate plan.

Note: Changing rate plans requires you to login using your passcode. See "Using an account security code" on page 5.

 

To view and change rate plans:

   
  • Select "2. Change Rate Plan" from the Rate Plan & Features menu.
  • A list of rate plans is displayed.
  • Select a plan to view the details of the plan. The Plan Summary screen will indicate if this is the plan you currently have.
 

Note: If the list of plan description is long, it may be necessary to scroll through the options list at the bottom of the screen.

  • To switch to the plan, select "1. Switch To This Plan".
  • Select "3. Cancel" to return to the Change Rate Plan screen.
  • You will be asked to login with your passcode.
  • A final screen appears confirming the change to the new rate plan.

Ordering Additional Features

From myMetro, you can add selected features, or connect to MetroPCS to add additional features not available directly from the Add Features menu. .

Note: Adding a feature requires you to login using your passcode. See "Using an account security code" on page 5.

To view the available features and add a feature:

  • Select "3. Add Features" from the Rate Plan & Features menu.
  • A list of the available features is displayed. Currently, the features available are:
    • Metro411
    • TextTalk® Global
  • Other Features
  • To add a feature, or just to view information about it, select the feature. A Feature Summary describes the feature.
  • If you already have this feature, it is noted.
  • If do not have this feature, you can add it by selecting "1. Add This Feature."
  • You will be asked to login with your passcode.
  • You will now be connected to MetroPCS to complete the transaction.

Offline or Roaming Behavior

Roaming: If you have service at a location and can reach 611, *611, or 1-888-8METRO8, you can use all myMetro features. You will be charged at whatever rate applies for roaming.

Offline: If myMetro determines that the MetroPCS data service is not available, myMetro will allow you to continue in the myMetro application until it reaches a point at which a connection is required. At that point it will inform you that a connection is necessary.