NOTICE TO ALL CUSTOMERS IN THE 714 AREA CODE DIAL 1 + AREA CODE + TELEPHONE NUMBER FOR ALL CALLS

Everyone should now begin dialing all calls using 1+ area code + telephone number. Effective August 23, 2008, all calls must be dialed using this new dialing procedure.

Area Code Overlay Approved for 714 Area Code

What is the New Dialing Procedure?

To complete calls from a landline phone, the new dialing procedure requires callers to dial 1 + area code + telephone number. This means that all calls in the 714 area code that are currently dialed with seven digits will need to be dialed using 1+ area code + telephone number.

To complete calls from a cellular or mobile phone, callers may dial the area code + telephone number or 1 + area code and telephone number whenever placing a call from a phone number with the 714 or 657 area code.

When will the change begin?

Map does not include all cities in the 714 area code. For a complete list, please go to www.cpuc.ca.gov/714areacode.

Beginning August 23, 2008, you must use the new dialing procedure for all calls. After this date, if you
do not use the new dialing procedure, your call will
not be completed, and a recording will instruct you to hang up and dial again.

However, all customers should begin using the new dialing procedure before August 23, 2008.

Why is the Change Necessary?

To ensure a continuing supply of telephone numbers, the 657 area code is being added to the area served by the 714 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number—including calls within the same area code. Beginning September 23, 2008, new telephone lines or services may be assigned numbers with the new 657 area code

What will you need to do?

In addition to changing your dialing procedure, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, voicemail services, and similar functions. You may also want to check your business stationery or advertising materials to ensure the area code is included.

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 and 811.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please access the following website for more information: http://www.cpuc.ca.gov/714areacode