Metro411 Premium - How To Guide

Phones that Support Metro411 Premium

  • UTStarcom CDM-7025
  • Huawei M318
  • Samsung SCHr300
  • Kyocera K312
  • UTStarcom 1450M
  • Motorola W385
  • Motorola RAZR V3m
  • Motorola RAZR V3a
  • Samsung SCHr400
  • Motorola SLVR L7c
  • Samsung SCHr410
  • Samsung u520
  • Kyocera E2000
  • Motorola ROKR Z6m
  • Samsung SCD-a870
  • Kyocera Strobe

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How to download Metro411 Premium

  1. Go to @metro to MobileShop
  2. Select the Shopping Cart Icon
  3. Select “Catalog”
  4. Select “Ok” when given the message about using funds from your MetroConnectsm account. This feature will not require these funds.
  5. Select “@connected” folder
  6. Select “Metro411”
  7. Once you select “Metro411”, the application will download on to your MetroPCS phone.
  8. To start using it, go back to @metro to go to MobileShop and select the orange 411 Icon

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Metro411 Premium FAQs

1. What is Metro411 Premium Directory Assistance?

Metro411 Premium Directory Assistance provides business and residential listings without speaking to a live operator. It provides maps, directions, list of nearby businesses, and much more directly to your MetroPCS phone.

2. What are the requirements for Metro411 Premium Directory Assistance?

  • You will need to have a MetroPCS phone that supports this feature. Verify your MetroPCS phone for Metro411.
  • For a limited time, customers on the $30, $35, $40, $45, and $50 who have a MetroPCS phone that supports Metro411 Premium can access the application through October 1, 2007.
  • After October 1, 2007, customers must be on the $45 or $50 rate plan with a MetroPCS phone that supports Metro411 Premium to be eligible for the service.

3. How do I access Metro411 Premium Directory Assistance from my phone?

  • Select @metro from the phone homepage; use the arrow keys to select the Metro411 icon.
  • If the Metro411 icon doesn’t appear, you will need to download the feature to your MetroPCS phone. See instructions on how to download.

4. How do I download Metro411 Premium Directory Assistance to my phone?

  1. Go to @metro to MobileShop
  2. Select the Shopping Cart Icon
  3. Select “Catalog”
  4. Select “Ok” when given the message about using funds from your MetroConnectsm account. This feature will not require these funds.
  5. Select “@connected” folder
  6. Select “Metro411”
  7. Once you select “Metro411”, the application will download on to your MetroPCS phone.
  8. To start using it, go back to @metro to go into Mobile Shop and select the orange 411 Icon

5. How does Metro411 Premium Directory Assistance work?

  • To use the feature, go to @metro to go into Mobile Shop and select the orange 411 Icon
  • You must enter a location (city and state) by holding down the Send Key and speaking into the phone or typing the text into the space provided.
  • You must select a category: Business Name, Business Type, or Person (Residential listing).
  • Next, enter specific information based on the category selected. For example, if Business Type is selected for the category, then you might enter Pizza for the specific information request.
  • Finally, the Results page is returned with the information from the search. In this case, you may see listings for several pizza restaurants.

6. Why does the Metro411 Premium Directory Assistance ask for my age, gender & zip code the first time I use it?

First time users will be prompted to register non identifiable information. This information is gathered so MetroPCS can better service our customers and for future improvements to Metro411. You may opt out of the registration process by selecting the Skip option located at the bottom left corner of the registration page.

7. What options are available from the Results page once the information search is complete?

From the results page, you have the option to:

  1. Call the number directly,
  2. See a map
  3. Get directions to and from the location
  4. Receive a listing of nearby businesses
  5. Send a text message to a friend (must have a feature that supports SMS)
  6. Save the information request

And under Options:

  1. Connect to an operator
  2. Start a new search
  3. Go to My Searches
  4. Exit the application

8. What happens if the I am unable to receive the information needed from the Metro411 Premium Directory Assistance search?

  • You can connect to a live operator from the results page of Metro411 Premium
  • Go to Options and select “Connect to Operator”
  • You will receive a notice that fees may apply
  • Press “OK” and you will be connected

Important Note: When connecting to an operator, you must have money in your MetroConnectsm account or be signed-up for the Metro411 Unlimited Directory Assistance feature to complete the call. To add funds to your MetroConnectsm account or get Metro411 Unlimited , dial *99 from your MetroPCS phone or call customer service at 1-888-8-Metro-8.

9. What are the Troubleshooting guidelines for Metro411 Premium Directory Assistance?

  • Verify that you are using a MetroPCS phone that supports Metro411 Premium.
  • Verify that you have downloaded the Metro411 application to your MetroPCS phone. You should see the “411” icon when you select @metro
  • If using the voice enabled feature, make sure you are speaking clearly into the phone.
  • After October 1, 2007 make sure you are on the $45 or $50 rate plan. To find out if you are, ask Customer Service by dialing *99 from your MetroPCS phone or 1-888-8-Metro-8 from any phone.

10. Does Metro411 Premium Directory Assistance work while traveling?

Metro411 Premium will work as normal in any MetroPCS market, but will not work while using the extended coverage with TravelTalk.

11. Why am I required to press “OK” regarding using funds from my MetroConnectsm account if Metro411 Premium Directory Assistance does not use these funds?

This is a generic message to let all users who select the @metro Catalog to know that items within the catalog may require MetroConnect Funds. However, some features do not require funds. Metro411 Premium Directory Assistance does not require the use of MetroConnect funds to download the application.

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