We want to make sure that all of our customers are happy with their cell phone or service. That's why we offer the MetroPromiseTM. If you are dissatisfied with your new phone you can return it to MetroPCS for a full refund.
Return policy for phones purchased online:
Return Policy is for new account activations only with phones purchased on metroPCS.com. Phone upgrades are non-refundable. Application download fees, funds in MetroConnect and monthly service fees are non-refundable.
Return policy for phones purchased in store:
Return policy only applies to new equipment purchased from MetroPCS and its authorized dealers. This return policy only applies to monthly service fees paid at MetroPCS and its authorized dealer locations, and excludes monthly service fees paid when handset is purchased on metropcs.com. Application download fees and funds in MetroConnect® accounts are non-refundable. Purchases made at National Retail locations are governed by National Retailer return policies. MetroPromise not applicable when handset and service not purchased at same location. New handset purchases, including handset upgrades, may be covered by a limited manufacturer's warranty.