Consumer Protection Terms of Use

Consumer Protection



Please be cautious when providing credit card or other personal information over the phone:

Anyone can be a victim of phone fraud.

You may be contacted by a caller posing as someone from MetroPCS or from Bill Matrix who may tell you that you have overpaid and if you provide the credit card information, the overpayment will be refunded to you. Unfortunately, the credit card info may be used for other purchases not related to MetroPCS.

If you encounter this type of phone call hang up and immediately contact Bill Matrix at 1-877-315-6074 or MetroPCS customer care at 1-888-863-8768 to validate the request or report the incident.

  • Callers may identify themselves as someone from MetroPCS and tell you that you are eligible for a free phone. They may ask for credit card information because you will have to pay the $5 shipping fee. Again, your credit card information could be used for other purchases unrelated to MetroPCS.

If you encounter this type of phone call hang up and immediately contact MetroPCS customer care at 1-888-863-8768 to validate the request or report the incident.

If anyone calls you soliciting a "too good to be true" offer, simply hang up and contact the MetroPCS customer care group at 1-888-863-8768 to validate the promotion.

If your credit card has been fraudulently used and you are not a customer of MetroPCS:

Please contact Bill Matrix at 1-877-315-6074 and your credit card company immediately.

Closed Captioning Contact Information

If you receive IP-delivered video from Dyle Mobile TV and have questions about closed captioning associated with that video, please Contact Us.

If you receive IP-delivered video from Dyle Mobile TV and have concerns or a complaint, please contact us by writing to:

T-Mobile Closed Captioning
ATTN: T. Shwonek
12920 S.E. 38th Street
Bellevue, WA 98006
tel: 425-383-4000
fax: 425-383-4030
email: ClosedCaptioning@T-Mobile.com.

For information on resolving disputes with MetroPCS, please review our Terms and Conditions under the heading "Dispute Resolution and Arbitration."

For additional information about closed captioning, see the FCC Guide.