Revised Effective: May 1, 2013
"Personal Information" is information about you, and includes your name, address or credit card, PIN, birth date, email address, telephone number or other information such as cookies, described below in "Website" (collectively "Basic Personal Information") as well as other information, such as usage, calling patterns, numbers dialed, and features, that we may collect through your use of the Service. Personal Information also includes customer proprietary network information "CPNI," which relates to the quantity, technical configuration, type, destination, location, and amount of your use of the Service. Personal Information does not include aggregate customer data (collective data about our customers from which customer names or other identifiers have been removed) or other information not deemed CPNI by the Communications Act of 1934, as amended, or the Federal Communications Commission’s rules and regulations, as they may be changed from time to time.
Personal Information is collected when you purchase our products or services online or otherwise interact with us online, for example when you visit our website, complete an online customer satisfaction survey, correspond with us, or submit a resume electronically. Personal Information about you may also be provided to us by third parties, such as consumer reporting agencies, vendors, dealers or application service providers.
We may also collect or purchase certain Personal Information such as names, postal addresses and phone numbers from third parties for marketing purposes. (You should always check the privacy policies of other service providers to ensure you understand your privacy choices before subscribing to or purchasing any service.)
If you choose to use our referral service to tell a friend about one of our job postings, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site and view the job posting. We store this information for the sole purpose of sending this one-time email.
CPNI, as defined above, is collected solely by virtue of your customer relationship with us and your use of our network for wireless web access and voice and data services.
MetroPCS will not use or disclose Personal Information, other than as set forth herein or as described in our customer service agreements with you.
We may collect, use, and disclose your Personal Information for the following reasons:
MetroPCS is constantly striving to enhance the quality and selection of the products and services that we offer to you as our customer. As a result, we may also share information, including Personal Information, about you with others such as retailers and direct marketers that we select in an effort to make you aware of additional products and services that may be of interest to you. Unless you change your communications preferences or opt out as set forth below in the paragraph entitled "Access to Personal Information," we or our Affiliates may contact you for marketing purposes via phone, email, text message, picture message, auto dialer, fax or direct mailing or otherwise via our website.
From time to time you may be able to participate in contests, giveaways or other promotions. All Personal Information you provide will be used in accordance with this Policy except as otherwise set forth in such promotions. In addition, from time to time we may request users to participate in customer satisfaction surveys. These surveys are voluntary. Any Personal Information you provide in connection with these surveys will be used for our internal business purposes for improving the use and satisfaction of our products and services, our website and our network.
Information about our users, including Personal Information, may also be disclosed as part of any merger, acquisition, sale of company assets, contribution, or formation of joint ventures, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which Personal Information would be transferred as one of the business assets of the company. MetroPCS may also disclose Personal Information to credit reporting agencies. Additionally, MetroPCS may disclose Personal Information to other carriers in connection with preventing fraud or to collect amounts due. Finally, Personal Information may be disclosed to other carriers to provide you with services provided by such carriers, such as roaming, toll service, and international calling.
Upon your request, MetroPCS may disclose your Personal Information to an individual designated by you.
In addition, MetroPCS may create and share aggregate data about our customers.
Collection, use, disclosure, and protection of Personal Information may be subject to different regulation outside the United States.
You are not required to participate in promotional activities or survey questionnaires, and you have the right to opt out of our use of your Personal Information for marketing purposes. You may change your preferences for marketing communications or choose to be added to our do not call or do not email lists by contacting our privacy office as listed below in the paragraph entitled "Access to Personal Information", or by following the unsubscribe instructions included in each promotional email. If, however, you choose to opt out of receiving marketing communications from MetroPCS, it will make it more difficult for us to offer you products and services tailored to your needs and may prevent you from receiving offers beneficial to you which require use of your Personal Information.
Please know that you will continue to receive invoices, customer service-related notifications, technical or network-related notifications, MetroPCS product and service offers (including those related to your Service, phones, information services, or related equipment) and information from us related to the Service electronically or otherwise. Generally, you may not opt out of receiving these service related emails.
We use other third parties to provide various services on our site and in connection with our services, including credit card processing, bill payment services, billing, and operational support, email service and shipping services. When you purchase a product or service, we will share Personal Information as necessary for the third party to provide these services. In addition, we will use and share your email address with our email service provider in order for them to provide email services on our behalf.
It is MetroPCS’ general policy to include contractual terms which prohibit these third parties from using your Personal Information for any other purpose including their own marketing purposes.
Please note that when you utilize EMAIL SIGN-UP on our website you will be taken to a page hosted by our email service provider. Note that this page is framed to appear as if you are on www.metropcs.com when you are actually on our service provider’s site. Our email service provider is collecting your email to provide you on our behalf with special offers and information from MetroPCS. The Personal Information collected for this email sign-up is governed by this Policy.
However, should you visit or interact with other websites even via links from our website, you may be providing Personal Information to those companies. Any information about you received by those third parties will be governed by their privacy policies, not this Policy. MetroPCS is not responsible for any links posted to our website or any information you provide as a result of clicking on such links. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.
If any of your Basic Personal Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by writing to MetroPCS, P.O. Box 601119, Dallas, Texas, 75360-1119, Attention: Customer Service or by contacting us by telephone at MetroPCS Customer Service (888-863-8768) or postal mail at the contact information listed below.
MetroPCS does not disclose CPNI without your consent or direction, except: (i) to affiliates, agents, contractors, suppliers, vendors, and joint venture partners who provide you with communications-related products and services and who are bound by confidentiality agreements with us; (ii) as required or allowed by law; (iii) as described in the paragraph entitled "Location and Tracking Information" below; and (iv) to third parties who we may use to provide customer service, billing, or other services to you and who are bound by confidentiality agreements with us. Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. Before sharing CPNI in a way other than as described in this Policy, we will notify you of your rights under the law, describe how we intend to use the CPNI, and give you an opportunity to opt out of such usage (or, when required by law, to opt in). Denial of approval regarding uses and disclosures of your CPNI will not affect your access to the Service. However, some services will not work without CPNI and may require your consent in order for you to access them, such as GPS services.
As an integral part of enabling wireless communications, information regarding the general location of your phone or wireless device is collected and used by the MetroPCS network. Your wireless device sends out periodic signals to the nearest radio tower/cell site providing information, including information regarding the location within the network, which allows the network to properly route an incoming call or message, and to provide the services that you may have subscribed to. This network location information derived from providing our Service, in addition to being covered by this Policy, is CPNI and is protected as described above.
However, if you dial 911 for emergency services, we are required by Federal Communications Commission regulations to provide your network location to a public safety answering point (PSAP), emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our network without a user’s consent (1) to a user’s legal guardian or members of a user’s immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, or (3) to a governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device’s location on the network without delay.
When you visit our website to learn more about MetroPCS products and services, access your account, pay your bill, or submit other information to us, we automatically receive and record information on our server logs from your browser, including your IP address and the page you request. We use this information for the following general purposes: to customize the advertising and content you see, to fulfill your requests for products and services, to improve our services, to contact you, to conduct research, and to provide anonymous reporting for internal and external clients.
We may also set and access MetroPCS cookies on your computer. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive. This data identifies your computer and records the web pages you visit so that when you return the site knows who you are and can personalize your visit.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you may not be able to access or order certain MetroPCS products and services that require you to "sign in," and you may not be able to take full advantage of all offerings or features or services available on our Website.
In addition to cookies, we use Web beacons (also known as "Web bugs," "clear gifs" or "one-pixel gifs"). A web beacon is a tiny image (only 1-by-1 pixel) on a Web page or in an email message that allows a site owner to collect the IP address of the computer to which the Web beacon is sent, the URL of the page from which the Web beacon comes, and the time it was viewed. Web beacons can also be linked to your personal information. Web beacons are often invisible to the user. However, because Web beacons are represented as HTML IMG tags in the Web page; users can click on "view profiles" of the Web page to see whether the page is using a Web beacon. MetroPCS, or a third party acting on our behalf, may use Web beacons in certain Web pages and emails to monitor how visitors are interacting with the website and to determine the effectiveness of marketing campaigns and email correspondence. MetroPCS generally does not permit unaffiliated third parties to place Web beacons on our website.
Finally, should you take advantage of service and products offered by other companies, or visit or interact with other websites utilizing our wireless service, you may be providing Personal Information to those companies. Any information about you received by those third parties will be governed by their privacy policies, not this Policy. MetroPCS is not responsible for any links posted to our website or any information you provide as a result of clicking on such links. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.
MetroPCS understands that parents often purchase our products and services for family use, including for use by minors. MetroPCS’s website is for use by individuals 13 years of age or older. We will not knowingly collect Personal Information from children under the age of 13. Individuals under 13 years of age are not permitted to use our website or even submit their Personal Information at our Website.
IF A PARENT OR GUARDIAN BECOMES AWARE OF ACCESS TO THE SERVICE BY A MINOR, PLEASE WRITE TO US AT THE ADDRESS BELOW SO WE MAY DELETE INFORMATION ABOUT SUCH UNDERAGE PERSON FROM OUR ELECTRONIC RECORDS. MetroPCS encourages parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
We use commercially reasonable efforts to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms on our website, we encrypt that information using secure socket layer technology (SSL). However, at this time, we do not utilize encryption technology for all Personal Information transmitted via the Service. Moreover, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable safeguards to protect your Personal Information, we cannot guarantee its security. If you have any questions about security on our website, you can send email us at Web_privacy@metropcs.com.
MetroPCS makes no representation or warranties about the security of its wireless Web access services or that your use will be error-free, uninterrupted, or free of infection by viruses or other malicious codes or acts of third parties beyond our control. In addition, MetroPCS has no control over the security of other sites on the Internet you might visit or from which you might purchase products or services.
It is your responsibility to keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information. It is important to also maintain control over your password and PIN to prevent unauthorized access to your wireless device, your service account and your voice mail. If you write your password and PIN down, keep it in a secure location. You should also change your password and PIN periodically. Do not give your password and PIN to someone else unless you intend them to have the same full access and ability to make changes to your account.
Not all advertisements appearing on your mobile phone or device may be authorized by MetroPCS. We take steps to reduce unsolicited bulk messages, but we cannot block all unsolicited wireless advertising.
In addition, please note that it is unlawful for any third party to make an unsolicited telemarketing call using an autodialer or to send a prerecorded message to a wireless phone or device. You should report any unsolicited calls to the Federal Communications Commission.
If anyone calls you soliciting a "too good to be true offer," simply hang up and contact the MetroPCS Customer Service (888-863-8768) to validate the promotion. Do not give out your credit card information, PIN, password, bank information, or other Personal Information over the phone or via email unless you are the one who initiated contact with MetroPCS and are confident such disclosure is being made to an authorized representative of MetroPCS. Be sure to type anytime you wish to access our site. Do not rely on links contained in an unsolicited email or provide Personal Information as a result of clicking on any links contained in an unsolicited email.
MetroPCS retains all of the information it collects under this Policy for as long as there is a business need for such information.
If we decide to change this Policy, we will post those changes to this Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to change, modify, add or remove portions of this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page.
All Policy changes will take effect ten (10) days after their posting on the website. Your continued use of the website and/or Service following that period after the posting of changes to this Policy will mean that you accept such changes.
If you have any questions, comments or concerns about this Policy, please contact us at MetroPCS, P.O. Box 601119, Dallas, Texas, 75360-1119, Attention: Privacy Office. Should you need to change your contact, phone or account information, contact MetroPCS Customer Service at 888-863-8768.
California residents have a right to obtain a list of general Personal Information that MetroPCS has disclosed and the companies (both affiliated and unaffiliated third parties) among which such information is shared. This request must be sent to MetroPCS, P.O. Box 601119, Dallas, Texas, 75360-1119, Attention: Privacy Office and we will respond within 60 days.
2250 Lakeside Blvd.
Richardson, TX 75082