MetroPCS Support and FAQ's
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Frequently Asked Questions: Accessories

What are the rules for returns of accessories purchased online?

Must be returned via FedEx using the shipping label provided in the box in which it was received. If a shipping label was not included or was misplaced, you must pay for shipping.

Please return to:



MPCS OLS Returns

c/o Broadtech

1401 Lakeway Drive

Suite 1401A

Lewisville, TX 75057

What are the rules for returns of accessories purchased in store?

  • Must be MetroPCS branded and authorized accessory.
  • Must have been purchased from a MetroPCS corporate store and accompanied with receipt.
  • Must be returned within 7 days of purchase for a full refund.
  • Must be returned in "like new condition."
  • Purchases made at locations other than MetroPCS corporate stores must be returned to that original location and will fall under each store's Return Policy.