Unlimited Wireless Service

Frequently Asked Questions: Billing

How will I be billed?

Each month you will receive a text message on your phone showing how much you owe, your account number and payment due date. Electronic Statements (e-statements) are available online through My Account for $1 per month per line. E-statements detail all of your local calls.

How can I make a payment?

We offer several ways to make a payment.

Metropcs.com:

o AutoPay is the easiest way to pay your MetroPCS bill because it allows an automatic debit to be made each month to a debit/credit card or checking account. AutoPay is a payment method available in eWallet in My Account.

o My Account allows you to pay using debit/credit card, e-check or MetroPCS Payment Card. You'll have the option to store the debit/credit card and e-check information in eWallet so you won't have to re-enter it each time you want to use it.

o Express Pay lets you pay without signing in to My Account. You'll have the option to save the debit/credit card or e-check information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.

PHONE:

o Dial *99 to pay through our automated system.

o Dial 888-8metro8 for Customer Service.

o Use the MyMetro app for debit/credit card payments.

o VCPay app for BlackBerry and Android phones

STORE:

o MetroPCS store

o MetroPCS store payment machine

o MetroPCS store drop box

o Authorized Payment Center

MAIL:

o Mail your payment to:

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

*Please write your service account number on your check.

Are there any costs in addition to the monthly fee?

If you are on one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all federal, state and local taxes and assessments. Each phone is assessed a monthly $.90 plus tax WNP Fee. If you are on one of our current tax-inclusive, non-promotional Wireless for All plans, your balance each month will not change unless you make changes to your account.

If you choose to pay your monthly fee by dialing *99, you will incur a $2 service charge. Payments made by calling 1-888-8metro8 will incur a $3 service charge. Payments in stores over the counter will incur a $3 service charge. Payment made via payment machine will incur a $2 service charge. Payments made at Authorized Payment Center will incur a $3 service charge. Payments made at Western Union will incur a $3.50 service charge.

What is the Federal Universal Service Fee?

The government established the federal Universal Service Fund ("USF") to promote the universal availability of telecommunications services at reasonable rates to all American consumers. The USF provides financial support for telecommunications and information services at schools, libraries and rural health care facilities, and subsidies for local service to high cost areas and low income households. All retail providers of telecommunications services providing interstate service, including MetroPCS, are required to contribute to the federal USF. Contributors are permitted by the Federal Communications Commission to add a line item to customer bills to recover their contribution costs to the federal USF.

If you are one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all USF fees. If you are on one of our tax-inclusive, non-promotional Wireless for All plans, all fees are included and your balance each month will not change unless you make changes to your account.