MetroPCS Support and FAQ's
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Frequently Asked Questions: Delivery

I ordered a cell phone and a cell phone accessory. How will those be shipped?

Your mobile phone accessory will be shipped in the same box as the cell phone.

How long will it take to get my order?

When you receive your order will depend on when you made the purchase and the shipping option you selected. Shipping does not include order processing time. Once an order has been processed and verified, the order will ship via FedEx Standard Overnight® or FedEx 2Day®. Weather can cause delays in delivery. If this happens, FedEx will provide further information with your tracking information.
  • Orders placed before 3:00 p.m. EST Monday-Friday will be shipped before the end of the day of purchase. FedEx Standard Overnight® deliveries can be expected by end of day the day after purchase. In rare cases, delivery will be by the end of second business day after purchase. FedEx 2Day® deliveries can be expected in two (2) business days.
  • Orders placed after 3:00 p.m. EST Monday-Friday will ship the next business day. FedEx Standard Overnight® deliveries can be expected by end of day two days after purchase. In rare cases, delivery will be by the end of the third business day after purchase. FedEx 2Day® deliveries can be expected in three (3) business days.
  • Orders placed on Friday after 3:00 p.m. EST, Saturday, Sunday or on a holiday will ship the next available business day. FedEx Standard Overnight® deliveries can be expected by end of next business day following the day of purchase because FedEx does not deliver on Saturday or Sunday. FedEx 2Day® deliveries can be expected in next two (2) available business days.
  • What company will deliver my package?

    FedEx delivers all packages for MetroPCS.

    Does FedEx deliver during the weekend?

    FedEx does not deliver for MetroPCS on Saturday or Sunday.

    Do I have to be home to accept the delivery?

    An adult must be present to sign for the delivery. The signing adult does not have to be you, just someone over the age of 18. FedEx will not leave the package without an adult's signature.