MetroPCS Support and FAQ's
Frequently Asked Questions: joyn Wi-Fi Calling
Do I have to be on Wi-Fi to make a call?
No, you can make a call as long as you have a mobile network or Wi-Fi connection.
How do I make a call over Wi-Fi?
If you want to place a call over Wi-Fi, make sure Wi-Fi is turned on and you’re connected to a Wi-Fi network. In the joyn app, press the “Menu” button and select “Settings.” Make sure the “Wi-Fi Calling” option is checked. Now, open the contact you wish to call and press the “Wi-Fi call button.” While you are on your call, you can share pictures and live video that you shoot on your phone’s camera.
Can I call any type of phone over Wi-Fi? Like landlines and other carrier cell phones?
Yes, you can call any type of phone over Wi-Fi, like landlines and cell phones that don’t have joyn.
Can I receive calls over Wi-Fi, too?
Yes, you can receive calls while on Wi-Fi with joyn
How much does it cost to make a Wi-Fi call?
There is no additional charge to place a call over Wi-Fi.
Can I make any kind of call using Wi-Fi?
Some calling services may require mobile network coverage for completion. In these instances, when you place the call it will automatically switch over to the mobile network.
What will happen if I need to make an emergency call (911) while on Wi-Fi?
Emergency calling, such as 911, requires you to be within a mobile network coverage area. Please make alternative communications arrangements to ensure that you can make emergency calls if needed.
What happens if I’m on a Wi-Fi Call and I need to leave the hotspot?
If you leave the hotspot while on a Wi-Fi call, your call will be dropped. You will need to re-connect your call using the mobile network. This is why it is recommended to only place a Wi-Fi call if you plan to stay within the hotspot for the duration of the call.
Why can’t I make a Wi-Fi call?
You must be connected to a Wi-Fi network, and you must also make sure Wi-Fi Calling is enabled in the joyn app. Open the joyn app, press the “Menu” button and select “Settings.” Then make sure the “Wi-Fi Calling” box is checked.
How do I turn on Wi-Fi Calling on my phone?
Open the joyn app and press the “Menu” button. Now select “Settings” and make sure the “Wi-Fi calling” option is checked. Now you can place a call using the joyn app as long as you are connected to a Wi-Fi network.
What quality can I expect when making a call over Wi-Fi?
Wi-Fi call quality depends on the strength of your Wi-Fi connection. If the audio quality is poor, please check your Wi-Fi connection. Please ensure the person you are contacting has good network coverage as well.
