To place a video call, both you and your friend will need to be on Wi-Fi or 4G^LTE for Video Calling to be enabled. In addition, your friend will need to have joyn. To place a video call, press “Video call” on the contact card of the person you wish to call.

Yes, to place a video call both you and the person you are calling must be on Wi-Fi or 4G^LTE and using joyn.

Video call quality depends on the strength of your connection. If the quality is poor, please check your connection. Please ensure the person you are contacting has good network coverage as well. Please keep in mind video calling may need a stronger connection due to the bandwidth required to complete the call.