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Frequently Asked Questions: About joyn

How does joyn™ work? What can I do with it?

joyn combines all of the ways you can communicate – call, chat, share videos, photos and files – to bring you closer to the people in your address book:


  • Contact Presence - lets you know your friends’ availability, locations, latest status and current local time.
  • Enriched Chat - allows you to use emoticons, see your friend’s availability and see real-time when they are typing back (similar to instant messaging). And, you’ll know if your message is pending, delivered, or read. Also, you can Group Chat and see everyone’s responses in one thread.
  • Content Sharing - allows you to share pictures, video, music and more during your call, chat, or anytime.
  • Wi-Fi and Video Calling - allows you to make calls over Wi-Fi and you can easily talk face-to-face with Video Calling over Wi-Fi or 4GLTE.

    • What kind of phone do I need to use joyn?

    If you have a Coolpad Quattro 4G, LG Motion 4G, Samsung Galaxy Attain 4G, or Samsung Galaxy S III from MetroPCS, you can download joyn from the @metro® App Store or Google Play™. Stay tuned for availability on more MetroPCS 4GLTE phones soon.

    How much does it cost to use joyn?

    It’s included in your MetroPCS 4GLTE rate plan at no additional cost!

    I don’t have a new phone but I want to use joyn. What can I do?

    If you have a Coolpad Quattro 4G, LG Motion 4G, Samsung Galaxy Attain 4G, or Samsung Galaxy S III from MetroPCS, you can download joyn from the @metro App Store or Google Play. Stay tuned for availability on more MetroPCS 4GLTE phones soon.

    When I use joyn services, will it affect my data usage?

    Yes, joyn services that are not over a Wi-Fi connection will count against your data plan if there is a data cap.

    Can I use Video calling or content sharing on my Coolpad Quattro 4G?

    The Coolpad Quattro 4G hardware does not support these features. However, you can still enjoy all of the other great joyn services such as Wi-Fi calling, live chat, group chat and knowing the status and availability of your joyn friends!

    Do I have to be on a 4GLTE network to use joyn?

    You must be on the MetroPCS 4GLTE network or Wi-Fi connection to use joyn services.