MetroPCS Support and FAQ's
Frequently Asked Questions: Phones

What do I do if I need to exchange my phone under warranty?

If you need to exchange your cell phone and it is covered under our warranty policy, please visit a MetroPCS store or an authorized dealer. Use our store locator to find the nearest repair/exchange center. Not all warranty options available at all locations. Warranty exchange fees are subject to change. All warranty options exclude exchanged phones that show signs of outside physical or liquid damage or that are no longer within the manufacturer’s warranty. MetroPCS warranty replacement phones are not guaranteed to be new nor are you guaranteed to receive the same model or the same color. If the exact model is not available, replacement will be of like kind and quality. Color, features and accessory compatibility are not guaranteed.

Warranty Option: Free in-store exchange within 30 days of purchase:

If the cell phone doesn't work properly when you receive it or stops functioning for a reason covered by the warranty, you may return it for a free warranty exchange. Just bring your cell phone to a MetroPCS store or authorized dealer and if the problem is deemed to be in warranty, an exchange will be made. If the store doesn't have the same phone in stock, an exchange by mail will be made, which can take up to three days.

Warranty Option: Contact the manufacturer

You can contact the cell phone manufacturer directly to arrange for a warranty exchange. Do not ship the mobile phone to MetroPCS. This will delay the exchange process.

Warranty Option: $15 exchange

If you experience problems with the cell phone after 30 days and it's still under warranty (up to one year after purchase date), you may return it for a like-for-like warranty exchange. Just bring your cell phone to a MetroPCS store or select authorized dealers and if the problem is deemed to be in warranty, a replacement phone will be ordered for you, which can take up to three days. When the replacement phone arrives at the store, it will be held for you to come back to the store and make the exchange.

Warranty Option: $30 in-store replacement:

If you experience problems with the cell phone after 30 days and it's still under warranty (up to one year after purchase date), you may return it for a like-for-like warranty replacement. Just bring your cell phone to a MetroPCS store or select authorized dealers and if the problem is deemed to be in warranty, you will be given a replacement.