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Frequently Asked Questions: Phones

What are the rules for returns of phones purchased online?

We want you to be happy with your mobile phone. MetroPCS customers who are dissatisfied with their new phone or service may return their cell phone for a full refund, no questions asked. It's the MetroPromise.



  • Returns must be for reasons outside of warranty issues.
  • Online customers must return the phone to the Online Returns Center per the instructions included in the shipment packaging. MetroPCS stores and Authorized Dealers cannot accept returns for phones purchased online.
  • The phone must be returned within 30 days of purchase with less than one hour of talk time.
  • The phone must be returned in "like new condition" and contain all original packaging and accessories.
  • This return policy applies to the purchase of new equipment from www.metropcs.com.


    • Return Policy is for new account activations only with phones purchased on metroPCS.com. Phone upgrades are non-refundable. Application download fees, funds in MetroConnect and monthly service fees are non-refundable.

    What are the rules for returns of phones purchased in stores?

    We want you to be happy with your mobile phone. MetroPCS customers who are dissatisfied with their new phone or service may return their cell phone for a full refund, no questions asked. It's the MetroPromise.



  • Returns must be for reasons outside of warranty issues.
  • The phone must be returned within 7 days of purchase with less than one hour of talk time for a full refund.
  • The phone must be returned in "like new condition" and contain all original packaging and accessories.
  • The phone must be returned to the original place of purchase with accompanying phone and service payment receipts.
  • Return Policy is for new account activations only. Phone upgrades are non-refundable.


    • Return policy only applies to new equipment purchased and monthly service fees paid at MetroPCS and its authorized dealer locations, and excludes monthly service fees paid when handset is purchased on metropcs.com. Application download fees and funds in MetroConnect® accounts are non-refundable. Purchases made at National Retail locations are governed by National Retailer return policies. MetroPromise not applicable when handset and service not purchased at same location. New handset purchases, including handset upgrades, may be covered by a limited manufacturer's warranty.


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