MetroPCS Support and FAQ's
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Frequently Asked Questions: By the Week
Can I use a MetroPCS Payment Card (Not a "By the Minute" Card)?
Yes. Any payment card available for a Monthly customer is also available for a By the Week customer. If the denomination is over $14, there will be a credit toward the next week's payment on the account.
Which features do I get as part of By the Week ?
By the Week service includes the same features as the $40 monthly rate plan.
Is MetroPromise available for By the Week customers?
No. Because MetroPromise is intended for newly activating customers, it is not available for By the Week customers who are currently active customers.
Will I have access to the Extended Home Roaming and TravelTalk services as a By the Week customer?
Yes. You have access to both the Extended Home Roaming and TravelTalk services. TravelTalk services will require money in MetroConnect. Read more about TravelTalk.
Can I maintain a MetroConnect account as a By the Week customer?
Yes. You can purchase Ringtones, wallpaper, games, etc. using your MetroConnect account funds.
Where will MetroPCS offer By the Week service and how can I pay?
You can sign up at any MetroPCS store, authorized dealer or by calling 888-8metro8 and pay via the current methods available (i.e. *99, online, at a store, etc...). The only payment option not available is Autopay.
As a By the Week customer, do I pay any taxes on the $14 payment?
No. The $14 price is all-inclusive of all applicable taxes and regulatory fees. $14 is $14.
Can I change to and from Monthly, By the Week (BTW) and By the Minute (BTM) Plans?
Yes. You can change to and from Monthly, By the Week (BTW) and By the Minute (BTM) service plans. This can be done at any store or by calling 888-8metro8.
Can I use Autopay for my By the Week payment?
No. You cannot use Autopay for your By the Week service payment.
Is there an additional Payment Fee when I pay for By the Week?
By the Week payments made at a MetroPCS company owned store, an Authorized Dealer location or on the web will not incur any additional payment fees. Other payment methods (Western Union, UDC, GreenDot, etc.) will incur a payment fee.
If I change from Monthly service to By the Week, do I keep the same MetroPCS phone number?
Yes. Monthly customers who change to By the Week can keep the same MetroPCS phone number.
Will I keep the same phone number if I pay for By the Week service on alternating weeks (one week "on" and one week "off")?
Yes. By the Week customers can keep the same phone number if you pay for service on alternating weeks (one week "on" and one week "off") as long as you do not go 30 continuous days without paying.
What happens if I do not make a payment after a week as a By the Week customer?
A By the Week Customer who does not pay for additional service at the end of their week (weeks, if more than one week service was purchased) will be suspended and will only be able to make emergency calls as terrain, atmospheric conditions and coverage permits. Your account will stay suspended for up to 30 days and then be disconnected. When an account is disconnected, you will lose your number.
Can I get a Family Discount with By the Week?
No. By the Week customer may only be on a single-line account.
Will I have voice mail with By the Week?
Yes. By the week voicemail offers a 30 second greeting with space for 10 messages of 30 seconds duration each.
Can an existing customer maintain their MetroGUARD handset insurance when switching from Monthly to By the Week?
No. However, if you had MetroGUARD handset insurance prior to switching to By the Week, you can renew your MetroGUARD coverage when you return to a monthly Rate Plan.
Can I add features as a By the Week customer?
No. You can, however, purchase Ringtones, Ringback Tones, wallpaper, games, and TravelTalk through MetroConnect.
Can I pay for more than one week at a time as a By the Week customer?
Yes. By the Week customers can pay for more than one week at a time. Each week of service, however, must be paid in full in order to be active.
Can I get a refund of payments made to my By the Week service account?
No. There are no refunds or days credit for unused portions of by the week service, or for by the week service not paid in full.
Can I use my MetroConnect funds to pay for my By the Week service?
No. MetroConnect funds cannot be used to pay for By the Week service.
Can a new MetroPCS customer sign up for By the Week?
No. By the Week service is only available to existing MetroPCS customers. Current, active customers who would like to become By The Week customers can have their account changed by calling 888-8metro8 or going to a MetroPCS store.
How can I pay for By the Week?
You can use the same payment methods as you currently do for your monthly payments: Retail Store, Authorized Dealer, Payment Center, Online, or *99. The only option not available is Autopay.
