MetroPCS Support and FAQ's
Frequently Asked Questions: Reactivation

Can I keep my phone number if I have to reactivate my service?

During service suspension, your phone number will not change. However, once your service is disconnected, we cannot guarantee the same number will be available.

How do you handle reactivations for customers who need to disconnect their service?

If you miss your payment due date, your service will be temporarily interrupted until payment posts to your account. We have no late fee, and your service will automatically be turned on as soon as your payment is applied to your account. The payment date will remain the same for your account, so you may not have as many days that month to use your service before the next payment is due again. If you do not make a payment within 30 days, your phone will be disconnected.