MetroPCS Support and FAQ's
Frequently Asked Questions: My Metro

Can I use myMetro when I am outside my coverage area?

This will depend on the features of your plan and what you want to do with the myMetro application.

If you have service at your location and can reach 611, *611, or 1-888-8METRO8, you can use all myMetro features. You will be charged at whatever rate applies for roaming.



If myMetro determines that service is not available, you can continue in the myMetro application until it reaches a point at which service is required. At that point it will inform you that a connection to MetroPCS is necessary.

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How do I change the language to Spanish/English?

You can change the language from the myMetro Settings menu:

From myMetro Home select ""myMetro Settings""



From myMetro Settings menu select ""Language""

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How much does myMetro cost?

There is no charge for using myMetro.

Does myMetro use my rate plan minutes?

No, it does not use any plan minutes.

Why does it tell me myMetro is unavailable/system busy/under maintenance?

There are situations where the myMetro application may provide messages indicating that the function that you wish to perform is not immediately available.

It is asking for an 8-Digit PIN - what is that? Where do I get one?

The Account PIN is the security code that you supplied MetroPCS when you opened your account. You can change or reset it by calling MetroPCS.

How do I make it go directly to MetroPCS when I call 611, *611, or 1-888-8METRO8?

From myMetro Home, select ""myMetro Settings"

From myMetro Settings select ""Startup Setting""



From Startup Settings select ""Call MetroPCS""

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Why do calls to 611 etc. go directly to the MetroPCS phone system?

There are several reasons this may happen.

If the myMetro system has been disabled, calls to 611, *611, *99 or 1-888-8Metro8 will go directly to the MetroPCS phone system.



If the myMetro application in the phone does not launch correctly, calls to 611, *611, *99 or 1-888-8Metro8 will go directly to the MetroPCS phone system. If this happens more than 2 consecutive times, myMetro will be disabled and calls will go directly to MetroPCS.

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How can I change my PIN?

Changing an Account PIN requires assistance from a MetroPCS agent. From the Login screen, select "Forgot Passcode." This connects to MetroPCS. Or, you can use the Call MetroPCS option to connect to MetroPCS.

Does myMetro require a data plan?

No, a data plan is not required.