MetroPCS Support and FAQ's
Frequently Asked Questions: Access

What is Secure Lock and how can I get help?

MetroPCS is committed to delivering an optimal experience on our phones for our customers and we have added Secure Lock to protect the integrity of the phones sold by MetroPCS. Secure Lock is technology that prevents unauthorized firmware from being installed on MetroPCS phones. Preventing unauthorized firmware helps protect against security threats that may result from third-party firmware that has not been tested by MetroPCS and our equipment manufacturing partners. If unauthorized firmware is flashed on a MetroPCS phone that has Secure Lock, the phone will no longer work. Phones that have had unauthorized firmware added are not eligible to be covered under warranty or insurance.



Depending on your phone, Secure Lock may show one of several different messages:

1. Error 101: The phone has been flashed with unauthorized software & is locked. Visit metropcs.com/securelock for more information

2. Security Error



If your phone has been locked due to unauthorized firmware, you have the following options:

1. You may contact the equipment manufacturer directly to see if the phone can be repaired. Please note that repair/return for this issue may have additional cost.

2. Purchase a new phone or exchange phones with one you already own (fees may apply and not all phone may be eligible).