MetroPCS Support and FAQ's
Frequently Asked Questions: Phone Payment

What confirmation do I receive when I make a phone payment?

You will receive a text message that contains your confirmation number. We encourage you to keep this text as you will be required to provide the confirmation number in the event you have a question about your payment.

If my service has been or is going to be disconnected, can I restore or keep my service immediately by paying online?

If your service has been suspended for lack of payment, you can restore your service immediately by making a payment online or by calling *99 from your phone. You may also visit a MetroPCS store or Authorized Payment Center. If your service has been disconnected, you will need to reactivate your service through the ACTIVATE button online or by calling *228 from your MetroPCS phone. You will be given a new phone number.

PAYNOW: Making payments to MetroPCS by text. What to know:

Do I have to use the phone payment service?

No. The phone payment service is offered for your convenience only and is one of many payment options available to MetroPCS customers.

What payment methods are accepted for phone payments?

Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

What information will you ask for if I make my payment over the phone?

To make a payment with a credit or ATM debit card, have the following information ready:

  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The credit/debit number on the front of your card or the 10 digit PIN of your MetroPCS payment card
  • Your CVV2 security code. For MasterCard/Visa, it is located on the back of your credit card in the signature strip. It is at least 3 digits and is always printed AFTER your credit card number. For American Express, the security code is the four digits on the front of your card.
  • Month/Year credit card expiration date
  • Zip code where the debit/credit card statement is mailed
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.


  • To make a payment with a checking account, have the following information ready:



  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The routing number and checking account number. The routing number is the 9-digit identifier that is specific to your bank. It is located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers (see illustration).
  • Additional personal information that only you would know to verify your identity.
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.