MetroPCS Support and FAQ's
Frequently Asked Questions: Online Payment

If my service has been or is going to be disconnected, can I restore or keep my service immediately by paying over the phone?

If your service has been suspended for lack of payment, you can restore your service immediately by making a payment online or by calling *99 from your phone. You may also visit a MetroPCS store or Authorized Payment Center. Late payments may result in fewer days of service that month. If your service has been disconnected, you will need to reactivate your service through the ACTIVATE button online or by calling *228 from your MetroPCS phone. You will be given a new phone number.

Can I cancel or not use eWallet?

eWallet is an optional service that we encourage you to use as it provides our fastest method to make your payment. It is not required and can be cancelled at any time.

How does AutoPay work?

AutoPay automatically makes your monthly payment using a debit/credit card or e-check that you designate. AutoPay handles all charges to ensure your service is not interrupted.

What payment methods are accepted for online payments?

Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

Where can I get a MetroPCS Payment Card?

MetroPCS Payment Card only available at Wal Mart in denominations of $20, $30, $40, $50, and $60 and are for use for service and for MetroConnect only. No fees.

Do I automatically get an eWallet if I sign up for MetroPCS service?

No. You need to create your eWallet on the Payment tab of My Account, add the contents and establish your default payment method.

If I change my phone number or phone does my eWallet follow me?

Yes. Your eWallet will follow you if you change your phone number or cell phone.

If I move to another account will my eWallet follow me?

No, if you move to another account, eWallet will not follow you. You will need to return to My Account to save your payment methods.

Can I see my purchases and/or payments through eWallet?

You can see the payments and purchases made using MetroConnect Payment History tab of My Account. You cannot see payments or purchases made using other payment methods (debit/credit card or e-check).

I have allowed you to store my credit card/bank information. How do I know it's secure?

We treat security of your payment information very seriously. eWallet is secured through Single Sign On security, as well as standard encryption protocols for both data and transmission. eWallet meets PCI and Reg E compliance requirements.

How do I set up AutoPay through eWallet?

AutoPay is an option within eWallet. Simply save your payment method in eWallet through My Account, and then select the option for AutoPay.

What payment methods are accepted for online payments?

Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

Why are the 'Authorize' or 'Next' buttons gray when making an online payment?

You may have a pop-up blocker on your computer. It must be turned off to make a payment. Also, verify that all of the fields on the screen have been filled in with the correct information. All fields must be appropriately updated in order to proceed to the next page.

What confirmation do I receive when I make an online payment?

A confirmation number will appear after you click 'Submit.' You will be required to provide that number in the event you have a payment question. We encourage you to write down the number or print the page for your records. You will also receive a text message with your confirmation number for each successful payment.

What is eWallet and how do I sign up?

Think of eWallet as an electronic version of the wallet you carry every day. eWallet is your personal, secure place to store payment methods (debit/credit cards and e-check information) to use when you want to pay for something on eWallet lets you make payments quickly. You assign a nickname for each payment method. You can also set a particular payment method as your default. And, you can set up AutoPay in your eWallet. You can sign up for eWallet by registering for My Account. Once you've done that, click on the 'Payments' tab to save your payment methods. You can also save a payment method to eWallet at the end of any payment transaction.

Do I need to have an eWallet to make a payment?

You do not need an eWallet to make a payment. However, if you save your payment information in eWallet, you will not have to re-enter the information the next time you make a payment. eWallet is speedy, smart, simple and secure.

If I make a payment through eWallet how long will it take to post?

Payments made through eWallet post within 2 hours.

If I share an account with someone else or several people, will everyone on the account have their own eWallet and be able to see each others?

Each person on the account can have their own eWallet, but each eWallet is secure, confidential and cannot be viewed or changed by anyone else.

How can I change or cancel AutoPay?

To cancel AutoPay, simple click the button marked "Stop" next to the payment method you designated for the service. To change AutoPay, select "Stop" and then select "Enroll this payment method for AutoPay" for another payment method you've put in eWallet.

I just changed my AutoPay to another card, how long will it take for the card to go into effect?

Changes made within eWallet are generally made within one hour.

Why would I want to set a payment method as my default?

We recommend setting a payment method as your default because it's convenient. You can make your monthly payment in seconds if a payment method is pre-selected. Even better, if you set up AutoPay, you can automatically pay each month without needing to visit My Account. Default payment methods are speedy, smart, secure and simple.

What information will you ask for if I make my payment online?

To make a payment with a credit or ATM debit card, have the following information ready:

  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The credit/debit number on the front of your card or the 10-digit PIN of your MetroPCS payment card
  • Your CVV2 security code. For MasterCard/Visa, it is located on the back of your credit card in the signature strip. It is at least 3 digits and is always printed AFTER your credit card number. For American Express, the security code is the four digits on the front of your card.
  • Month/Year credit card expiration date
  • ZIP Code where the debit/credit card statement is mailed
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.

  • To make a payment with a checking account, have the following information ready:

  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The routing number and checking account number. The routing number is the 9-digit identifier that is specific to your bank. It is located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers.
  • Additional personal information that only you would know to verify your identity.
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.
  • How does eWallet affect my MetroConnect account?

    eWallet is separate from MetroConnect. You can still add funds to MetroConnect, and you can save your payment method for MetroConnect in eWallet.

    If I pay for my phone through eWallet and the other people on the account do not pay for theirs, will I still have service?

    No, we're sorry, but if another person on your account does not make their payment, the entire account will lose service.

    Where can I find my bank accounts' Check Routing Numbers and Account Numbers?

    A Check Routing Number is a 9-digit number, which appears on the bottom of paper checks and helps identify and route them to the financial institutions that the checks are drawn upon. Your checking account number also typically appears on the bottom of your paper checks.

    How can I make my payment?

    The easiest way to make your MetroPCS payment is to sign up for Auto-Pay through eWallet, which allows an automatic debit to be made to your designated credit/debit card each month. Credit card payments can also be made through our automated system by dialing *99, at a MetroPCS store, online with Express Pay, or through My Account. In addition, you can pay at an authorized payment center, MetroPCS store payment machine, by mail, or by Western Union.