MetroPCS Support and FAQ's
Frequently Asked Questions: General Questions

Can I pay for more than one month at a time?

Yes. Pay in advance for as many months as you wish for all account types except By The Minute. Your account balance will reflect a credit until it is time to make another payment. During the time that your account has a credit balance, you will not receive a text message payment notification, since no payment is due.

How can I make a payment?

We offer several ways to make a payment.

  • Metropcs.com:

o    AutoPay is the easiest way to make your MetroPCS payment because it allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account.

o    My Account allows you to pay using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it.

o    Express Pay lets you pay without signing in to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.

  • PHONE:

o    Dial *99 to pay through our automated system.

o    Dial 888-8metro8 for Customer Service.

o    Use the MyMetro app for debit/credit card payments.

  • STORE:

o    MetroPCS store

o    MetroPCS store payment machine

o    MetroPCS store drop box

o    Authorized Payment Center

  • MAIL:

o    Mail your payment to:

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

*Please write your service account number on your check.

I made a payment over 2 hours ago and it has not posted, who can I call for assistance?

Questions about payments made through metropcs.com, Customer Service, eWallet or *99 should be directed to the Payment Support Center at 1-855-224-2140. Please have your confirmation number and payment method ready. Payments made at an Authorized Dealer or MetroPCS store should be directed back to the store.

Is there a grace period for making payments?

In order to ensure continued use of your MetroPCS service, you must pay for the service by your due date. If you do not pay for your service by the due date, your service will be suspended until the payment is made.

Can I retrieve my confirmation number if I did not record it at the time I made my payment?

Yes, if you paid by credit/debit card, you can call 1-855-224-2140 and provide the card number. If you paid by cash, you should have received a text message to your phone with the confirmation number. If you no longer have that text, then your confirmation number cannot be retrieved. If you did not receive a text message upon completion of payment, please return to the store.

When will the payment be posted on my account?

Successful payments are posted to the account within two hours of payment.

Why do I need to keep the confirmation text message once I make a payment?

You must have the confirmation number in the event you have questions about your payment.

What happens if I forget to pay?

If you forget to make a payment by your due date, your service will be temporarily suspended until a payment is made. Late payments may result in fewer days of service that month. If you don't make a payment for two consecutive due dates, your service will be disconnected and your phone number may be given away.

Can I cancel a payment I submitted?

No, payments cannot be cancelled once submitted.

I chose the Send Text option to get my balance but I did not receive it. How can I get my balance?

Dial *99 or click on the MyMetro button on your phone to view your balance. Your balance is also available via My Account.

My MetroPCS payment card will not go through. Who can I call for assistance?

Please call the Customer Service number on the back of your MetroPCS payment card.

I registered my payment information but I have forgotten my password. How can I retrieve it?

On certain phones you can retrieve your password on your phone via MyMetro. If not, you can go to My Account online and Select 'Forgot Password,' and answer the security question you selected when you first registered your My Account. A temporary password will be provided to you via text message. Submit that on the My Account login page and then you will be able to change your password and access your saved payment information.

Do I have to use the online payment service?

No. The online payment service is offered for your convenience only, and is one of many payment options available to MetroPCS customers.

Why was my payment declined?

Some possible reasons for payment decline include using an expired payment account, having insufficient funds to cover the payment amount, or exceeding your credit card limit. Your payment may also be declined if you provide an incorrect MetroPCS Account or Phone number or if a duplicate payment is detected. If your payment is declined, you are still responsible for making a timely payment to MetroPCS using another payment method.

My payment was declined but I see charges being held on my card/bank account. Why?

If you received a message or an email that your order was not processed, then MetroPCS has not charged your payment card. However many cards have a hold policy. When a transaction is attempted, your card company may put a hold on your funds. Since this transaction was declined your funds were not moved to our bank. Each credit card issuer has its own policy on how long these holds remain in place. You will need to contact your credit card issuer to find out when the hold will fall off. We have no control over this as it is your credit card company's policy.

What is the Federal Universal Service Fee?

The government established the federal Universal Service Fund ("USF") to promote the universal availability of telecommunications services at reasonable rates to all American consumers. The USF provides financial support for telecommunications and information services at schools, libraries and rural health care facilities, and subsidies for local service to high cost areas and low income households. All retail providers of telecommunications services providing interstate service, including MetroPCS, are required to contribute to the federal USF. Contributors are permitted by the Federal Communications Commission to add a line item to customer bills to recover their contribution costs to the federal USF.



If you are one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all USF fees. If you are on one of our tax-inclusive, non-promotional Wireless for All plans, all fees are included and your balance each month will not change unless you make changes to your account.

Are there any costs in addition to the monthly fee?

If you are on one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all federal, state and local taxes and assessments. Each phone is assessed a monthly $.90 plus tax WNP Fee. If you are on one of our current tax-inclusive, non-promotional Wireless for All plans, your balance each month will not change unless you make changes to your account.



If you choose to pay your monthly fee by dialing *99, you will incur a $2 service charge. Payments made by calling 1-888-8metro8 will incur a $3 service charge. Payments in stores over the counter will incur a $3 service charge. Payment made via payment machine will incur a $2 service charge. Payments made at Authorized Payment Center will incur a $3 service charge. Payments made at Western Union will incur a $3.50 service charge.

How will I know when to make a payment?

Each month you will receive a text message on your phone showing how much you owe, your account number and payment due date. Electronic Statements (e-statements) are available online through My Account for $1 per month per line. E-statements detail all of your local calls.

Can I make one payment and then allocate some money to MetroConnect and some to my monthly service?

Money cannot be moved from your monthly service to MetroConnect. You will need to designate money at the time of payment to MetroConnect.