MetroPCS Support and FAQ's
Frequently Asked Questions: Returns

How do I return my purchase?

Our cell phone return policy is simple. MetroPCS customers who are dissatisfied with their new phone can return it, no questions asked. It's the MetroPromise. See our full return policy for details.

Can I return a phone or accessory that I purchased online to a MetroPCS store?

No. Online orders must be returned by mail. Mail all online returns to: MPCS OLS Returns c/o Broadtech 1401 Lakeway Drive Suite 1401A Lewisville, TX 75057

Is there a fee to return a purchase?

There is no fee to return an online purchase. If you use the return shipping label that was enclose in original shipping package to ship the package, shipping is also included.

I've lost my return shipping label. How do I return my purchase?

If you've lost your return shipping label or if one was not included, you will need to pay for shipping. Address the package to: MPCS OLS Returns c/o Broadtech 1401 Lakeway Drive Suite 1401A Lewisville, TX 75057