MetroPCS Support and FAQ's
Frequently Asked Questions: Orders

How do I track my order status?

Visit our order tracking page and submit your email and order ID. If a tracking number has been assigned, click the number and you will be taken to to track the progress of your order. If a tracking number has not been assigned, simply check back later in the day.

How do I check a cell-phone order I placed online?

If you have a question about an existing order, please call the phone number listed in your Order Confirmation or Shipping Confirmation email. You can also check your order status here.

I received the wrong item. What do I do?

Simply return the item using the return shipping label that was enclosed in the original shipping package and we will issue a refund. Please note that it can take up to two weeks to process items and receive a refund. You will need to purchase the original item again in order to receive it.