MetroPCS Support and FAQ's
Frequently Asked Questions: eWallet

Can I see my purchases and/or payments through eWallet?

You can see the payments and purchases made using MetroConnect Payment History tab of My Account. You cannot see payments or purchases made using other payment methods (debit/credit card or e-check).

Where can I get a MetroPCS Payment Card?

MetroPCS Payment Card only available at Wal Mart in denominations of $20, $30, $40, $50, and $60 and are for use for service and for MetroConnect only. No fees.

If I change my phone number or phone does my eWallet follow me?

Yes. Your eWallet will follow you if you change your phone number or cell phone.

If I move to another account will me eWallet follow me?

No, if you move to another account, eWallet will not follow you. You will need to return to My Account to save your payment methods.

If I pay for my phone through eWallet and the other people on the account do not pay for theirs, will I still have service?

No, we're sorry, but if another person on your account does not make their payment, the entire account will lose service.

Can I cancel or not use eWallet?

eWallet is an optional service that we encourage you to use as it provides our fastest method to make your payment. It is not required and can be cancelled at any time.

What payment methods are accepted for online payments?

Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

What is eWallet and how do I sign up?

Think of eWallet as an electronic version of the wallet you carry every day. eWallet is your personal, secure place to store payment methods (debit/credit cards and e-check information) to use when you want to pay for something on eWallet lets you make payments quickly. You assign a nickname for each payment method. You can also set a particular payment method as your default. And, you can set up AutoPay in your eWallet. You can sign up for eWallet by registering for My Account. Once you've done that, click on the 'Payments' tab to save your payment methods. You can also save a payment method to eWallet at the end of any payment transaction.

Do I need to have an eWallet to make a payment?

You do not need an eWallet to make a payment. However, if you save your payment information in eWallet, you will not have to re-enter the information the next time you make a payment. eWallet is speedy, smart, simple and secure.

Do I automatically get an eWallet if I sign up for MetroPCS service?

No. You need to create your eWallet on the Payment tab of My Account, add the contents and establish your default payment method.

If I make a payment through eWallet how long will it take to post?

Payments made through eWallet post within 2 hours.

If I share an account with someone else or several people, will everyone on the account have their own eWallet and be able to see each other's?

Each person on the account can have their own eWallet, but each eWallet is secure, confidential and cannot be viewed or changed by anyone else.

How can I make my payment?

The easiest way to pay is to sign up for Auto-Pay through eWallet, which allows an automatic debit to be made to your designated credit/debit card each month. Credit card payments can also be made through our automated system by dialing *99, at a MetroPCS store, online with Express Pay, or through My Account. In addition, you can pay at an authorized payment center, MetroPCS store payment machine, by mail, or by Western Union.

How does AutoPay work?

AutoPay automatically makes your monthly payment using a debit/credit card or e-check that you designate. AutoPay handles all charges to ensure your service is not interrupted.

How do I set up AutoPay through eWallet?

Simply check the box marked "Enroll this payment method for AutoPay" after you've entered the payment information.

How can I change or cancel AutoPay?

To cancel AutoPay, simple click the button marked "Stop" next to the payment method you designated for the service. To change AutoPay, select "Stop" and then select "Enroll this payment method for AutoPay" for another payment method you've put in eWallet.

I just changed my AutoPay to another card, how long will it take for the card to go into effect?

Changes made within eWallet are generally made within one hour.

How do I set up AutoPay through eWallet?

AutoPay is an option within eWallet. Simply save your payment method in eWallet through My Account, and then select the option for AutoPay.

How many cards can I have in eWallet and how does card designation work?

You can have as many cards as you want. Simply select "Add Payment Method" and enter the card information. At this time, you can nickname the individual payment methods and choose which one you want to be your AutoPay and/or Default.

How does eWallet affect my MetroConnect account?

eWallet is separate from MetroConnect. You can still add funds to MetroConnect, and you can save your payment method for MetroConnect in eWallet.

I have allowed you to store my credit card/bank information. How do I know it's secure?

We treat security of your payment information very seriously. eWallet is secured through Single Sign On security, as well as standard encryption protocols for both data and transmission. eWallet meets PCI and Reg E compliance requirements.