MetroPCS Support and FAQ's
Frequently Asked Questions: Phones & Plans

I keep getting these advertisements on my phone, how do I stop them?

If the advertisements are in picture format that show on the screen then it is part of the MyExtras® program. If they are text and voicemails about MetroPCS products, please see our Privacy Policy located in Terms and Conditions. This will not stop important informational messages from MetroPCS.

Can I change my MetroPCS plan online?

Yes! MetroPCS is happy to offer the option to change your plan online using My Account.

A feature or function on my phone is not working, what do I do?

First, check the phone and plans page to see if the feature is included in your rate plan and if your phone is capable. If they are, then try once to power cycle your phone (turn it off and back on). If that does not work, please call 611 from a different phone. In order to properly troubleshoot, it is important that you call using a different phone.