MetroPCS Support and FAQ's
Frequently Asked Questions: Payment

Are there any costs in addition to the monthly fee?

If you are on one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all federal, state and local taxes and assessments. Each phone is assessed a monthly $.90 plus tax WNP Fee. If you are on one of our current tax-inclusive, non-promotional Wireless for All plans, your balance each month will not change unless you make changes to your account. If you choose to pay your monthly fee by dialing *99, you will incur a $2 service charge. Payments made by calling 1-888-8metro8 will incur a $3 service charge. Payments in stores over the counter will incur a $3 service charge. Payment made via payment machine will incur a $2 service charge. Payments made at Authorized Payment Center will incur a $3 service charge. Payments made at Western Union will incur a $3.50 service charge.

How will I know when to make a payment?

Each month you will receive a text message on your phone showing how much you owe, your account number and payment due date. Electronic Statements (e-statements) are available online through My Account for $1 per month per line. E-statements detail all of your local calls.

How can I make my payment?

We offer several ways to pay.
  • ONLINE: The easiest way to make your payment is by using AutoPay, which allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account. You can pay through My Account by using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it. You can also pay your using Express Pay, which does not require logging into to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.
  • PHONE: Debit/credit card payments can also be made on your phone via MyMetro or through our automated system by dialing *99.
  • STORE: You can pay at a MetroPCS store, Authorized Payment Center, MetroPCS store payment machine, or Western Union.
  • MAIL: You can by pay by mail.