MetroPCS Support and FAQ's
Frequently Asked Questions: Orders

How do I check a cell-phone order I placed online?

If you have a question about an existing order, please call the phone number listed in your Order Confirmation or Shipping Confirmation email. You can also check your order status here.

How long will it take to get my order?

When you receive the order will depend on when you made the purchase and the shipping option you selected. Weather can cause delays in delivery. If this happens, FedEx will provide further information with your tracking information.
  • Orders placed before 3:00 p.m. EST Monday-Friday can be expected to ship before the end of the day. Overnight deliveries can be expected, but not guaranteed, by end of day the day after purchase. Priority deliveries can be expected in two business days.
  • Orders placed after 3:00 p.m. EST Monday-Friday will ship the next business day. Overnight deliveries can be expected by end of day two days after purchase. Priority deliveries can be expected in three business days.
  • Orders placed on Friday after 3:00 p.m. EST, Saturday, Sunday or on a holiday will ship the next available business day. Overnight deliveries can be expected by end of the next business day following the day of purchase; FedEx does not deliver on Saturday or Sunday. Priority deliveries can be expected by the next two available business days.
  • How do I track my order status?

    Visit our order tracking page and submit your email and order ID. If a tracking number has been assigned, click the number and you will be taken to FedEx.com to track the progress of your order. If a tracking number has not been assigned, simply check back later in the day.

    I received the wrong item. What do I do?

    Simply return the item using the return shipping label that was enclosed in the original shipping package and we will issue a refund. Please note that it can take up to two weeks to process items and receive a refund. You will need to purchase the original item again in order to receive it.