MetroPCS Support and FAQ's
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Frequently Asked Questions:

Samsung Freeform M

Samsung Galaxy Admire 4G

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Huawei Verge

LG Optimus M Plus

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LG Optimus M Plus Demo LG Optimus M Plus Demo

Samsung Galaxy S III

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LG Motion 4G

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ZTE Avid 4G

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Huawei Premia 4G

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LG Spirit 4G

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Samsung Galaxy S 4

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Alcatel 768

Nokia Lumia 521

LG Optimus F3

LG Optimus L9

Samsung Galaxy S 5

Samsung Galaxy Exhibit

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Huawei Vitria

LG Optimus F6

HTC Wildfire S

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ZTE Anthem 4G

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Samsung Contour 2

Information about software update.

1. I received a message about an important update, what does it mean?



MetroPCS has a new software version for your phone. The software update is required in order for your phone to operate at its optimum performance and take advantage of network enhancements such as improved data speeds and broader coverage.



2. If I do not update will my phone still work?


Depending on the model, it might not operate at its peak performance or at all. However, the software update will actually enhance your phone’s current performance with improved data speeds and broader coverage.



3. Will I be charged for the update?


No, the software update is free of charge.



4. I do not want to go to the store. Are there any other options?


No, unfortunately this update requires you to go to a MetroPCS Corporate owned store. You can find the nearest MetroPCS corporate owned store here. Click the drop down filter and select “Corporate Stores”. We appreciate your cooperation so that we can deliver you the best experience possible.



5. Is there a deadline?


We recommend as soon as possible. Select customers with the LG Connect will need to go to a store by July 14, 2013. Other select phones no later than July 31, 2013.



6. Why did this happen?


This is a result of MetroPCS’ continued effort to bring our customers the best service possible. This upgdate will enable us to provide you with improved data speeds and broader coverage.



7. Will I lose my contacts, texts or pictures?


No, not if you visit the closest MetroPCS Corporate store. You can find the nearest MetroPCS corporate owned store here.



What are Short Codes and Alerts?

Short Codes and Text Alerts is a rate plan feature that will help you enjoy a richer experience from your MetroPCS phone and receive faster, more convenient connections to your favorite information spaces such as Facebook, Google™ and Twitter. Participate in popular programs and sign up for selected content including news, sports, stocks, weather, personals, horoscopes, events and more!

What features can I add on with MetroPCS?

MetroPCS lets you choose from plenty of options, from social networking to navigation! Plus, using your MetroConnect® account, you have access to cool downloads like games and ringtones sent directly to your phone.

Why can’t I log into MetroMUSIC?

We are currently improving the MetroMUSIC online service. Please check back later this month. In the meantime, you can browse, search and purchase content using the MetroStudio Android App or the MetroMUSIC mobile site at http://metro-mobile.real.com/.

Why can’t I use the ‘Buy Now’ link for Music?

We are currently improving the MetroMUSIC online service. Please check back later this month. In the meantime, you can browse, search and purchase content by using the MetroStudio Android App or the mobile site found at http://metro-mobile.real.com/.

Will I lose all of my Music and Ringtones from MetroMUSIC?

No, once the new MetroMUSIC is available your previous Music tracks, Ringtones and Ringbacks Tones should be available.

I received a text message saying that MetroPCS will no longer offer MetroLINK service. Is that correct?

You are correct. MetroPCS will no longer offer MetroLINK service effective June 13, 2013.

Will I receive a credit for the service for which I have already paid and if so, when?

You will receive a one-month credit for fees paid for the MetroLINK service. Should you have additional questions please call MetroPCS Customer Service at 1-888-8metro8.

Are there any other products similar to MetroLINK that I can use?

MetroPCS does not offer a similar product. However, we do provide unlimited calling to the Dominican Republic with our $10 MetroGlobal International Calling Plan.

Will my family in the Dominican Republic be notified since they were using MetroLINK?

MetroPCS will not be notifying your family. You will need to inform them of this change.

Why are you cancelling MetroLINK?

MetroLINK was a limited-time promotional offering. The trial offer ended.

When are you discontinuing MetroSTUDIO Video On Demand?

MetroPCS will not offer the MetroSTUDIO Video On Demand feature after December 31, 2012.

Why are you discontinuing the MetroSTUDIO Video On Demand feature?

MetroPCS is always looking at current and new products and services, and we continue to update our applications portfolio to meet the needs of our customers.

Are you also discontinuing the music service that is available through MetroSTUDIO?

Music services in the MetroSTUDIO application will still be available to customers.

What services does MetroPCS offer that are similar to Video On Demand?

Customers can download similar applications from their favorite network or television show from the Google Play store.

I’m currently paying for the MetroSTUDIO Video On Demand $10 add-on service. Do I need to contact MetroPCS to cancel that service?

No. You do not need to contact MetroPCS. We will make the necessary adjustments on or before December 31, 2012.

Will this affect any of my other MetroPCS applications, features or services?

No, this does not impact other MetroPCS applications, features and services. As always, we will notify customers of any changes in products or services.

What happens when I receive a phone call during a ringtone download?

Usually, the data connection is interrupted and the download will not complete, but this may vary by phone. If your download is interrupted and does not complete, you will have the opportunity to resume the download.

Will my Ringtones Subscription credits roll over to the next month if I do not use them in the current month?

No. Ringtones Subscription credits can only be used in the current month.

How much does a ringtone cost?

Ringtones cost between $1.99 and $2.49 individually, or you can purchase the Ringtones Subscription and get five ringtones for $5. Any ringtone you purchase will be deducted from the funds in your MetroConnect® account

How long does it take to receive the confirmation text message to arrive after I have purchased a ringtone on MetroStudio?

It can take up to 15 minutes to receive the confirmation text. If you have waited longer than 15 minutes, please try making the purchase again.

Is my MetroPCS cell phone capable of downloading ringtones?

Yes. All MetroPCS cell phones support ringtones.

Can I preview the ringtone before choosing to buy it?

Yes. You can preview a ringtone by clicking on the speaker graphic next to the title.

I purchased a ringtone but can't find it on my phone. Where is it?

Content storage varies by phone, but most likely your ringtone is stored in Multimedia, Media Gallery or Settings/Personalize. Check your phone's user guide for reference.

When do my Ringtones Subscription credits refresh?

Your Ringtones Subscription credits will refresh on the first calendar day of each month.

Can I still buy a ringtone if I don't have any Ringtones Subscription credits?

Yes. You can buy individual ringtones as long as there are funds available in your MetroConnect account.

I bought a ringtone, but now I don't want it. Can I get a refund?

No. Ringtones and downloads are nonrefundable. You can preview ringtones before you purchase them.

How are ringback tones different from ringtones?

A ringback tone is what your callers hear when they call you instead of the standard ring. A ringtone is what you hear your phone play when someone calls you.

How do I download ringback tones to my phone?

You can download ringback tones from MetroSTUDIO.

Can I purchase ringback tones individually? How much does a ringback tone cost?

Ringback tones cost between $1.99 and $2.49 individually, but you must have a Ringback Tones Subscription to purchase them individually. Any ringback tone you purchase will be deducted from the funds in your MetroConnect® account.

How do I assign certain ringback tones to a specific caller?

You can set up groups within your profile on your MetroSTUDIO account page and assign a certrain ringback tone to a specific caller.

Is there a limit to the number of ringback tones I can have on my account?

No. There is no limit to the number of ringback tones you can have on your account.

How can I find out how many Ringback Tones Subscription credits I have left?

Log in to MetroSTUDIO to see how many credits are remaining for the month.

Can I preview the ringback tone before choosing to buy it?

Yes. You can preview a ringback tone by clicking on the speaker graphic next to the title.

Do ringback tones expire?

Yes, but you can refresh your ringback tone with another credit before it expires. This will extend your ringback tone for 90 days. All ringback tones are valid for at least three months from the date of purchase. You will be able to view the expiration date for each ringback tone before you make the purchase.

Will my Ringback Tones Subscription credits roll over to the next month if I do not use them in the current month?

No. Ringback Tones Subscription credits can only be used in the current month.

Can I still buy music if I don't have any Music Download Subscription credits?

Yes. You can buy individual music as long as there are funds available in your MetroConnect account.

When do my Music Download Subscription credits refresh?

Your Music Download Subscription credits will refresh on the first calendar day of each month.

How much does a music download cost?

Music downloads cost between $0.79 and $1.29 individually, or you can purchase the Music Download Subscription and get five full-track MP3s for $5. Any full-track download you purchase individually will be deducted from the funds in your MetroConnect® account.

Will my Music Download Subscription credits roll over to the next month if I do not use them in the current month?

No. Music Download Subscription credits can only be used in the current month

Can I move music downloads on my current phone to a new cell phone?

Yes. Music downloads are DRM free and may be transferred to a new cell phone using your SD card.

How long does it take to receive the confirmation text message after I have purchased a music on MetroSTUDIO using MetroWEB?

It can take up to 15 minutes to receive the confirmation text. If you have waited longer than 15 minutes, please try making the purchase again.

Can I preview the music download before choosing to buy it?

Yes. You can preview a music download by clicking on the speaker graphic next to the title.

How can I find out how many Music Download Subscription credits I have left?

Log in to MetroSTUDIO to see how many credits are remaining for the month. If you are using an Android cell phone, you can view your remaining credits in the MetroSTUDIO app

I bought music but now I don't want it. Can I get a refund?

No. Music downloads are nonrefundable. You can preview downloads before you purchase them.

Are additional international locations going to be added?

MetroPCS launched this service on a trial basis in Dominican Republic with plans to expand to more than one dozen countries. Check back here as well as at your local MetroPCS store for updates.

Does the Unlimited International Long Distance service allow me to dial my international destinations without additional charges while I'm outside the MetroPCS service area?

You cannot use Unlimited International Long Distance outside of a MetroPCS service area.

If my international destination is not included in Unlimited International Long Distance, will it ever be?

MetroPCS will be adding new countries and cities on an ongoing basis. Check the Destination availability page often to find out if your destination has been added.

Will Metro411 Unlimited Directory Assistance work while traveling?

Metro411 Unlimited Directory Assistance will work as normal in any MetroPCS market, but will not work while using extended coverage with TravelTalk.

Why does the Metro411 Unlimited Directory Assistance application ask for my age, gender and ZIP code the first time I use it?

We ask for this information to ensure Metro411 Unlimited Directory Assistance is tailored to you and so we can provide better service and upgrades. You may skip entering this info if you wish.

How do I get Voicemail to Text on my phone?

Voicemail to Text is available as an add-on service to a variety of MetroPCS cell phone plans. If your monthly cell phone plan supports Visual Voice Mail Plus, then you already have Voicemail to Text.

Does someone listen to my voicemail message when it's transcribed?

No. All transcriptions are automated, ensuring fast and reliable delivery of transcriptions while keeping them private and secure.

If I delete the Voicemail to Text message, will I lose the original voicemail?

No. The message will remain in your voicemail box for seven days, after which it is automatically deleted.

If I delete the original voicemail message, will I lose the converted text message?

No. The text messages remain on your cell phone until you delete them.

What happens if I don't understand the text message?

Voicemail to Text is a voicemail preview. Background noise can affect the conversion. If you want confirmation of a message or want to hear the full message, simply call your voicemail as normal.

Can I still listen to my messages?

Yes. Your messages are available for you anytime you need to listen to them. Just dial into your voicemail to listen to them.

How do I unsubscribe from Voicemail to Text?

Go to My Account or call customer service at 1-888-8metro8.

If I am using MetroWEB and a call comes in, what will happen?

If you are viewing a page you have recently loaded on MetroWEB, you can choose to answer the call as you normally would. While you are on the call your MetroWEB session will be temporarily suspended. Once you end the call you will be able to resume your MetroWEB session.

How do I use MetroWEB?

All of our cell phone plans include unlimited MetroWEB.. From the main menu, simply select MetroWEB to launch the browser.

How can I visit a particular website?

Once you have accessed MetroWEB simply type in the address for the website you would like to visit in the address bar at the top of the browser or select "Menu" and then select "Go to URL." From the "Go to URL" screen, type in the address for the website you would like to visit and then press "Go."

How often can I use MetroWEB?

Access to MetroWEB is unlimited, you can browse MetroWEB as much as you like.

When I exit MetroWEB and then get back in, I see the last site I visited. Why is that?

Some phones do not automatically clear your web browsing history. You can clear the history manually by selecting "Menu" and then "Clear history" or "Clear cache," depending on your phone model.

From MetroWEB, will I be able to visit any website I want?

You can visit most websites. However, not all websites are designed for mobile phones so some sites may not display properly.

How do I get back to the MetroWEB home page?

From the browser menu, simply press the "Home" key and you will be directed to the MetroWEB home page. If you changed your default home page to another site, then you can locate the MetroWEB home page in the browser bookmarks or favorites.

What is WEA (Wireless Emergency Alerts)?

WEA (Wireless Emergency Alerts) is a means to notify the public about emergency information as quickly as possible. MetroPCS is working with the FCC (Federal Communications Commission) and FEMA (Federal Emergency Management Agency) to distribute such information via text-like message.

What prompted WEA (Wireless Emergency Alerts)?

WEA is a result of the 2006 WARN Act which aims for all Americans to have the capability to receive timely and accurate alerts, warnings and critical information regarding disasters and other emergencies via their WEA-compliant wireless devices.

Which MetroPCS phones can receive WEA alerts?

All MetroPCS cell phones released starting June 2012 forward and are WEA-compliant will receive the alerts.

What runs WEA and what agencies will send alerts?

FEMA will receive, validate and then distribute alerts covering critical issues only:

  • Presidential Alerts – national emergencies, such as terrorist attacks, that will preempt any other pending alerts.
  • Imminent Threat Alerts – hurricanes or tornadoes where life or property is at risk.
  • Child Abduction Emergency/AMBER Alerts – missing or endangered children due to an abduction or runaway situation.
  • How do WEA alerts work? What will I receive?

    WEA uses a unique signal and vibration and the information will appear on your phone’s screen. The information will be in English and no more than 90 characters. If the WEA-supported phone is off when the initial alert is sent, you will receive it usually within 5 minutes of turning your phone back on if you are still within the alerting area and alert has not been cancelled.

    I just got an emergency alert. Can you tell me more about it?

    Sorry, we do not have additional information. MetroPCS supports delivery of the emergency alert from the local/national public safety agency dispatching the message to all WEA-capable devices. Please direct all questions to: FCC’s Consumer & Government Affairs Bureau www.fcc.gov/consumer-governmenal-affairs-bureau 1-888-CALL-FCC 1-888-TELL-FCC (TTY) 1-866-418-0232 (fax) Federal Communications Commission Consumer & Governmental Affairs Bureau Consumer Inquiries and Complaints Division 445 12th Street, SW Washington, DC 20554

    Do I have to pay for these alerts?

    No, the alerts are free.

    I opted out of WEA alerts and I am still receiving them. What can I do?

    This could be a technical issue with your phone. Please visit your local MetroPCS store or Authorized Dealer for assistance. Please note that you cannot opt out of Presidential alerts.

    I am not receiving WEA alerts, why?

    You are not receiving alerts for one of these reasons:

  • You are not in a targeted area to receive messages
  • WEA alerts are turned off
  • Your phone does not support WEA alerts
  • Your phone is not locked on to the cell site which is receiving alerts.
  • Your phone missed the alert due to handoff from a cell site which was not receiving alerts. However, alerts get repeated periodically and your phone will get one usually within 5 minutes if it has not previously received the same alert before and the alert has not expired.
  • Do I have to receive these alerts?

    All alerts will default to “On.” You can turn off all alerts except Presidential alerts, which will be infrequent.

    How do I turn off WEA alerts?

    All phones will be defaulted to receive these messages. You can opt out of alerts, except Presidential alerts, by navigating to the message settings menu on your phone and un-checking the box for the alerts you no longer want to receive. The menu for the messages varies by phone. Please note that you cannot turn off Presidential alerts.

    Will I receive WEA alerts about areas I’m not in?

    No, alerts will be sent to users located within the effected geographic area only. The PLAN program is location- dependent, not coverage-dependent. WEA is not designed to and does not track your location.

  • For example, an alert goes out about the Atlanta area.
  • If you live in Atlanta but are out of town when the alert goes out, you would not receive the text.
  • If you are visiting Atlanta when the alert goes out, you would receive the text.
  • I have questions about WEA. With whom can I speak?

    Please direct all questions to: FCC’s Consumer & Government Affairs Bureau

  • www.fcc.gov/consumer-governmenal-affairs-bureau
  • 1-888-CALL-FCC
  • 1-888-TELL-FCC (TTY)
  • 1-866-418-0232 (fax)
  • Federal Communications Commission
  • Consumer & Governmental Affairs Bureau

    Consumer Inquiries and Complaints Division

    445 12th Street, SW

    Washington, DC 20554

    What does "Unlimited Music" mean?

    You have unlimited access to a catalog of millions of songs as long as you have the $5 Rhapsody Unlimited Music service.

    How do I get Rhapsody Unlimited Music?

    Simply sign up for the $5 Rhapsody Unlimited Music service and make sure you have a MetroPCS Android phone. You will have access to the music as long as you pay for the service.

    I have a subscription to Rhapsody, but it's not with MetroPCS. Can I switch my subscription and get it through MetroPCS?

    Yes. You'll just need to contact Rhapsody and cancel your subscription with them. To sign up for Rhapsody Unlimited Music from MetroPCS, you'll need to get a MetroPCS Android phone if you don't already have one, and you'll need to sign up for the $5 Rhapsody Unlimited Music service.

    Can I listen to Rhapsody Unlimited Music any time I want?

    Yes, as long as you have a network connection that can support streaming music, you can listen to music. The best streaming experience will be over 4GLTE or Wi-Fi. Or, you can download music directly to your phone and listed at any time... even if you don't have a network connection.

    How do I set up Rhapsody Unlimited Music on my phone?

    Make sure you added the $5 Rhapsody Unlimited Music service to your monthly rate plan. From your Android phone get the free Rhapsody App from the @metro App Store if it’s not pre-loaded. Then just launch the app. It will detect your MetroPCS account. Enter your e-mail address, create a password (sign in). Start listening.

    How do I save a song or album to My Library?

    Press the "plus" sign next to the album or track. Now press "Add to Library." You can access the music in your library by opening the main Rhapsody menu and selecting "My Music & Downloads."

    How do I save a song or album to a Playlist?

    Just press and hold the song or album title you want to save. Then select "Add this track..." or "Add this album...". Now select "Add to playlist." Select the playlist you want to add it to or select "New playlist..."

    What's the difference between Rhapsody Unlimited Music and MetroSTUDIO?

    Rhapsody Unlimited Music provides access to millions of songs on your MetroPCS Android phone.

  • Unlimited access to the music catalog with your subscription
  • No paying per song
  • If you unsubscribe or are no longer an active subscriber, you no longer have access to the music catalog


  • MetroSTUDIO offers Ringtones, Ringback Tones and Full-track Downloads for purchase.



  • Buy DRM-free music and ringtones
  • Get 90-day use of ringback tones
  • Certain types of content are only available with certain phones and plans
  • "

    Are there ads playing between my music?

    No, your Rhapsody Unlimited Music does not play ads.

    How do I download a song?

    To download a song, just press the “plus” sign next to it and select “Download to Device”. To Download an entire album, press the download icon next to the album. To find music you’ve downloaded, open the main menu and select “My Music and Downloads”. From here, you can check status of music that is still downloading by selecting “Pending Downloads”.

    Can I access my favorite music without having to search for it every time I open the app?

    If you add music to My Library or save it as a Playlist, it will be saved to your account and you can listen to it as much as you want without having to search for it again. You can even access your Library and Playlists from your computer.

    Are there separate Rate Plans for non-4GLTE phones and 4GLTE phones?

    No. There are just three standard rate plans – $40, $50 and $60. All MetroPCS phones now fit into this simplified rate plan structure. For 4GLTE customers, the only difference among the three plans is the amount of 4GLTE data included in the plans.

    On which phones does Pocket Express work?

    Pocket Express is available on all cell phones, however, the information provided varies by operating system. BlackBerry 8330 Curve BlackBerry 8350 Curve Huawei Ascend Huawei Ascend - Tapout Edition Huawei M580 Huawei M735 Huawei M750 Huawei M835 Kyocera E3100 Kyocera Neo Kyocera M1400 Kyocera S1300 Kyocera S1310 Kyocera S1350 Kyocera S2300 Kyocera S4000 LG MN180 Select LG MN240 LG MN270 Beacon LG MN510 LG MT310 LG MT375 LG Optimus M Motorola QA30 Motorola V3A Razr Motorola V3S Razr Motorola VE240 Motorola VE440 Motorola W385 Motorola W840 Motorola WX404 Motorola Z6M Nokia 1606 Samsung Code Samsung Craft Samsung Freeform III Samsung Galaxy Indulge Samsung Messager III Samsung R210 Samsung R300 Samsung R310 Samsung R400 Samsung R410 Samsung R420 Samsung R430 Samsung R450 Samsung R560 Samsung R810 Samsung SCH-R250 Samsung SCH-R350 Samsung SCH-R360 Samsung SCH-R860 Samsung U520 ZTE C70 ZTE C76 ZTE C90 ZTE E520

    So why is MetroPCS overhauling its rate plan structure?

    There are three reasons:


  • We want to make it easy for customers to choose MetroPCS with confidence for value, coverage and the latest 4GLTE technology.
  • With just three rate plans, MetroPCS underscores its leadership position by assuring customers with a simple and easy buying experience.
  • Having only three rate plans makes it easier for us to focus on what’s important to you – matching the right phone, the right rate plan and the right features that will enhance the customer’s full MetroPCS experience.
  • Will Pocket Express work while traveling?

    Pocket Express will work in any MetroPCS market, but will not work while using extended coverage with TravelTalk®.

    Are 4GLTE phones eligible for the new $40 rate plan?

    Yes – 4GLTE customers can choose the $40 rate plan. $40 plan customers will receive up to 500 megabytes of 4GLTE data.

    Why does the Pocket Express application ask for my age, gender and ZIP code the first time I use it?

    We ask for this information to ensure Pocket Express is tailored to you. For example, Pocket Express will be personalized with weather in your area. You may skip entering this info if you wish.

    I am an existing MetroPCS customer. Can I purchase the $5 Value Bundle?

    Yes – but you must convert to one of the three new standard rate plans.

    I’m a former MetroPCS customer, can I reactivate my old phone on one of the new rate plans?

    Yes, but you must choose from one the three new standard rate plans.

    Why am I required to press "OK" regarding using funds from my MetroConnect® account if Pocket Express is free?

    Pocket Express does not require the use of MetroConnect funds, however, this generic message is to let all users know that some features and services within the @metro catalog may require MetroConnect funds.

    If I purchase a non-4GLTE smartphone which rate plan can I choose?

    The $40 and $50 rate plans are available for non-4GLTE smartphones. However, a Blackberry customer can only choose the $60 rate plan.

    I’m on the $70 Unlimited 4GLTE rate plan. Can I change my plan to the new $60 Unlimited 4GLTE rate plan?

    Yes. Existing customers are eligible for the new rate plans.

    Does MetroPCS still have a Family Plan for two or more customers?

    Yes. No change. Up to five members on a MetroPCS Family Plan account receive a $5 per rate plan discount.

    Can I join an existing Family Plan Account where the members are on old rate plans after purchasing one of the three new rate plans?

    Yes – customers with a new rate plan can join a Family Account with old rate plans. They’ll still get the $5 per rate plan discount.

    Can I get a Mexico or MetroGlobal International Long Distance on the new $40 rate plan?

    No. The two International Long Distance products are only available on the $50 and $60 rate plans.

    Can you explain the two 4GLTE services – 4GLTE Mobile Hotspot and Data Top Up?

    The 4GLTE Mobile Hotspot is only available to 4GLTE customers on the new $40 or $50 rate plans. The 4GLTE Mobile Hotspot service does not include additional data – it is a metered service and costs $10 per month. MetroPCS is also offering customers on the $40 and $50 rate plans a 500-megabyte Data Top-Up for $5 per month.

    How does Metro411 premium directory assistance work?

    You enter a location (city and state) by text or by speaking into the cell phone. You may have to select a category: Business Name, Business Type or Person, depending on the year of your phone. After which you will see a results page for your search.

    Do you get International Text Messaging included with the Mexico and MetroGlobal International Long Distance add-ons?

    Yes – International Text Messaging is included with the Mexico and MetroGlobal International Long Distance add-ons.

    Will Metro411 Premium Directory Assistance work while traveling?

    Metro411 Premium Directory Assistance will work as normal in any MetroPCS market, and in areas within which we have data roaming agreements.

    Why am I required to press "OK" regarding using funds from my MetroConnect® account if Metro411 premium directory assistance is free?

    Metro411 Premium Directory Assistance does not require the use of MetroConnect funds, however, this generic message is to let all users know that some features and services within the @metro catalog may require MetroConnect funds.

    How do I access Metro411 premium directory assistance from my phone?

    Select @metro from the phone homepage and select the Metro411 icon. If the Metro411 icon doesn't appear, you will need to download the feature to your cell phone. See the download instructions for further information.

    What if I'm unable to find information I'm looking for from Metro411 Premium Directory Assistance?

    If you can't find what you're looking for by searching Metro411 Premium Directory Assistance, you can connect to a live operator from the results page. Just go to Options and select "Connect to Operator."

    Where can I find troubleshooting help?

    First, verify that you are on a mobile phone with an unlimited plan that supports Metro411 premium directory assistance and that it has downloaded correctly. For further questions or troubleshooting, contact customer service by dialing *99 from your MetroPCS phone or 1-888-8Metro8 from any phone.

    How do I sign up for an IM account?

    If you don't already have an instant messenger account, you can sign up for an AIM account, a Window Live Messenger account or a Yahoo! Messenger account.

    Can I use my current IM account?

    Yes. If you already have an AIM, Windows Live Messenger Account or Yahoo! Messenger account, you will be able to use the same username and password for mobile instant messaging.

    What email providers can I use with mail@metro?

    The mail@metro service works with a broad range of email providers and IMAP/POP3 connections including: Gmail, Yahoo!, Hotmail, AOL,/AIM, Bell South, Charter, Comcast, Earthlink, .Mac, Mindspring, NetZero, Optimum Online and Verizon, as well as Microsoft Exchange Corporate email that has Outlook Web Access.

    Can I manually set up mail@metro for other email providers?

    Yes. Through the "Other provider" option, you can provide settings for any email provider that allows for mobile email access.

    Are there email providers I can't use with mail@metro?

    Yes. There are some email providers who do not allow POP3 access to their email accounts. Some corporate email addresses are similarly blocked by companies.

    How are attachments handled in mail@metro?

    It depends on the cell phone. Users of most mobile phones will not be able to view attachments using mail@metro and should view attachments on their computer. Some cell phones may be able to open attachments by using the SD card.

    If I cancel my current email service, how do I change providers on mail@metro?

    Use the "Set up email accounts" to add the new email address. Simply add the new email account using the steps outlined in the User Guide.

    How do I sign up for Wireless AMBER Alerts?

    You can sign up to receive Wireless AMBER Alerts by registering here. When you register, you will need to provide your wireless phone numbers, including area code, and designate up to five ZIP codes for areas for which you want to receive Wireless AMBER Alerts.

    How do I turn off Amber Alerts on the Samsung Galaxy S III?

    Go to: Messaging > Settings > Emergency alerts > uncheck the 'AMBER alerts' box.

    Will I be charged for Wireless AMBER Alerts?

    No. However, your cell phone must be capable of receiving text messages and your service plan must include basic messaging capability.

    Why does Screen-it sometimes display a city when I receive a call?

    Screen-it makes an effort to always provide useful information when the exact caller name is not available. When this is the case, Screen-it will provide the location of the caller instead.

    Does Screen-it work with all international calls?

    No. Screen-it only works with valid numbers in the U.S., Canada and Puerto Rico.

    How do I make a call over Wi-Fi?

    Each phone is slightly different but, in general, you will follow these steps: make sure Wi-Fi is turned on and you’re connected to a Wi-Fi network. Open “Apps” and select “Settings”. Under Network connections select “More networks” and select “Wi-Fi Calling.” Make sure the “Wi-Fi Calling” option is turned “On”.


    Your phone will provision automatically with our network. You will see a message on your notification panel with the status of your Wi-Fi Calling. If you see “Calls will be made over Wi-Fi”, you are all set to use the feature.

    How do I change my Wi-Fi Calling Preferences?

    Once you activate Wi-Fi Calling, calls will default to being made over Wi-Fi when you're connected to a Wi-Fi network. You can change your Wi-Fi Calling Preferences by selecting “Wi-Fi Calling” and then “Connection Preferences”.


    When Wi-Fi Calling is turned on, you can also access your Connection Preferences by opening your notification panel and selecting the Wi-Fi Calling notification.

    Can I call any type of phone over Wi-Fi? Like landlines and other carrier cell phones?

    Yes, you can call any type of phone over Wi-Fi, like landlines and other carriers. The same rules and rates that apply to regular calls apply to calls over Wi-Fi for long distance and International numbers.

    Can I receive calls over Wi-Fi, too?

    Yes, you can receive calls while on Wi-Fi.

    How do I make a video call with joyn?

    To place a video call, both you and your friend will need to be on Wi-Fi or 4GLTE for Video Calling to be enabled. In addition, your friend will need to have joyn. To place a video call, press “Video call” on the contact card of the person you wish to call.

    How much does it cost to make a Wi-Fi call?

    There is no additional charge to place a call over Wi-Fi.

    Can I make any kind of call using Wi-Fi?

    Some calling services may require mobile network coverage for completion. In these instances, when you place the call it will automatically switch over to the mobile network. For example, if you need to call 911, the call will try to be completed over the cellular network. If no cellular network is available, the call will try to be completed over Wi-Fi.

    How do I know if my friend is available to chat?

    If your friend is also using joyn, you will see their availability next to their name in your contacts list. Green means online (or available), red means busy, yellow means away, and grey means unavailable. If they are online, they should be available to chat and share files with you instantly through joyn chat. If not, it means they haven’t updated their availability or you haven’t received their latest availability yet.

    How do I share content with joyn?

    To share content instantly with someone, just open their contact card and press the “Share” button. Share videos, pics, contact cards, music, and more.

    What happens if I’m on a Wi-Fi call and I need to leave the area covered by my Wi-Fi network?

    If you leave the area of the Wi-Fi network while on a Wi-Fi call, your call will be dropped. You will need to re-connect your call using the mobile network. This is why it is recommended to only place a Wi-Fi call if you plan to stay within the area of the Wi-Fi network for the duration of the call.

    How does joyn™ work? What can I do with it?

    joyn combines all of the ways you can communicate – call, chat, share videos, photos and files – to bring you closer to the people in your address book:


  • Contact Presence - lets you know your friends’ availability, locations, latest status and current local time.
  • Enriched Chat - allows you to use emoticons, see your friend’s availability and see real-time when they are typing back (similar to instant messaging). And, you’ll know if your message is pending, delivered, or read. Also, you can Group Chat and see everyone’s responses in one thread.
  • Content Sharing - allows you to share pictures, video, music and more during your call, chat, or anytime.
  • Wi-Fi and Video Calling - allows you to make calls over Wi-Fi and you can easily talk face-to-face with Video Calling over Wi-Fi or 4GLTE.

  • How do I know if my friends have joyn?

    Just look in your contacts list in the joyn app. Contacts who have joyn will have a yellow joyn logo to the right of their name.

    What kinds of content can I share with joyn?

    With joyn, you can share video, live video, pictures, your current location, music, contact cards and other types of files you have on your phone.

    What quality can I expect when making a call over Wi-Fi?

    Wi-Fi call quality depends on the strength of your Wi-Fi connection. If the audio quality is poor, please check your Wi-Fi connection including the quality and age of your router. Older routers may not support multiple devices very well or may have outdated software. If your router is more than 3 years old, you may need to consider upgrading your router. Please ensure the person you are contacting has good network coverage as well.

    What happens if I want to connect with somebody who is not in the joyn community?

    If your friend is not using joyn, you can still call and text with them just as you do today. You can also send an invitation to download the application. Keep in mind your contact will also need to have a joyn compatible phone.

    How do I start a group chat with joyn?

    To start a group chat, press the filter at the top of your contacts until “groups” is shown. Now press the small arrow next to the group you’d like to chat with. Next select “Group chat” and press “Start.” Or, to start a chat with friends you don’t have assigned to a group, open the first contact and press “Chat.” Now press the "plus" sign and select the contacts you’d like to add to the chat. Now press “Start” to begin the chat. You’ll see everyone’s responses in one convenient thread. And, if your friends are available, it’s all in real time.

    What kind of phone do I need to use joyn?

    If you have a Coolpad Quattro 4G, LG Motion 4G, Samsung Galaxy Attain 4G, or Samsung Galaxy S III from MetroPCS, you can download joyn from the @metro® App Store or Google Play™. Stay tuned for availability on more MetroPCS 4GLTE phones soon.

    How much does it cost to use joyn?

    It’s included in your MetroPCS 4GLTE rate plan at no additional cost!

    How can I see the availability and status updates for my friends who are using joyn?

    To see availability and status updates for your joyn contacts, you must request it from them. Open your friend’s contact card and turn “Profile sharing” on. Select “Save” and your friend will receive an invitation to share their social profile information with you. Once they have accepted your invitation, you will see their availability and status updates.

    Why does Wi-Fi Calling need an E911 Address?

    When you dial 911 using Wi-Fi Calling, your location may not be automatically provided to the dispatcher. To help save time in the event of an emergency, you should provide an address to use the feature. We encourage you to keep your E911 Address updated when you move locations. You will not be able make and receive Wi-Fi calls until an E911 address is provided.

    Why are my chat message bubbles different colors?

    If the message bubble is yellow, it means your message was delivered in a real- time chat by joyn. If it’s white, that means the message was delivered as a text message since your contact is either unavailable or not using joyn.

    I don’t have a new phone but I want to use joyn. What can I do?

    If you have a Coolpad Quattro 4G, LG Motion 4G, Samsung Galaxy Attain 4G, or Samsung Galaxy S III from MetroPCS, you can download joyn from the @metro App Store or Google Play. Stay tuned for availability on more MetroPCS 4GLTE phones soon.

    How do I update my E911 Address?

    The easiest way is to open the myMetro app and select “E911 Address”. You can also call 611 from your MetroPCS phone to get your E911 Address updated.

    How many VIPs can I have?

    You can have up to 10 VIPs at a time.

    What’s a VIP?

    The VIP feature allows you to select your closest friends and family to view their availability and status updates in real time. You must request VIP status from your contacts. Just open their contact card, turn “Profile sharing” on and then select VIP. Now select “Save” and your friend will receive an invitation to share their social profile information with you. Once they have accepted your invitation, you will see their availability and status updates in real time.

    Do I have to be on Wi-Fi or 4GLTE to make a video call with joyn?

    Yes, to place a video call both you and the person you are calling must be on Wi-Fi or 4GLTE and using joyn.

    Can I use Video calling or content sharing on my Coolpad Quattro 4G?

    The Coolpad Quattro 4G hardware does not support these features. However, you can still enjoy all of the other great joyn services such as Wi-Fi calling, live chat, group chat and knowing the status and availability of your joyn friends!

    When I use joyn services, will it affect my data usage?

    Yes, joyn services that are not over a Wi-Fi connection will count against your data plan if there is a data cap.

    What quality can I expect when making a video call?

    Video call quality depends on the strength of your connection. If the quality is poor, please check your connection. Please ensure the person you are contacting has good network coverage as well. Please keep in mind video calling may need a stronger connection due to the bandwidth required to complete the call.

    How can I get more information on how to set up Wi-Fi calling?

    We have instructional videos that will help you with the simple set up process. You will be making calls over Wi-Fi in no time. Click here.


    How do I create a group of contacts with joyn?

    To set up a group just open the joyn app and select the plus sign in the Contacts tab. Select “add group”. Enter a group name and tap all of the contacts you want in the group. Now press “Save.”

    Do I have to be on a 4GLTE network to use joyn?

    You must be on the MetroPCS 4GLTE network or Wi-Fi connection to use joyn services.

    If I am traveling, can I use MetroWEB?

    You can use MetroWEB if you travel to another MetroPCS region, but you will not be able to access MetroWEB if you are outside of MetroPCS home and extended home areas. View our MetroPCS coverage map to see our full coverage area.

    What is Secure Lock and how can I get help?

    MetroPCS is committed to delivering an optimal experience on our phones for our customers and we have added Secure Lock to protect the integrity of the phones sold by MetroPCS. Secure Lock is technology that prevents unauthorized firmware from being installed on MetroPCS phones. Preventing unauthorized firmware helps protect against security threats that may result from third-party firmware that has not been tested by MetroPCS and our equipment manufacturing partners. If unauthorized firmware is flashed on a MetroPCS phone that has Secure Lock, the phone will no longer work. Phones that have had unauthorized firmware added are not eligible to be covered under warranty or insurance.



    Depending on your phone, Secure Lock may show one of several different messages:

    1. Error 101: The phone has been flashed with unauthorized software & is locked. Visit metropcs.com/securelock for more information

    2. Security Error



    If your phone has been locked due to unauthorized firmware, you have the following options:

    1. You may contact the equipment manufacturer directly to see if the phone can be repaired. Please note that repair/return for this issue may have additional cost.

    2. Purchase a new phone or exchange phones with one you already own (fees may apply and not all phone may be eligible).

    What is a signal booster?

    A signal booster is a device that helps to extend the cellular coverage footprint in areas of weak or poor coverage.

    Why do I have to register?

    To ensure signal boosters are not interfering with cellular coverage the FCC has mandated signal boosters be registered with carriers. Additionally, users are required to register their boosters prior to use. All carriers allowing the use of signal boosters on their network must provide a registration system so consumers can register the address of where the booster is used. Registration must be made available by March 1, 2014. The carrier can then use this information when troubleshooting network issues. In the event a booster is causing problems on the network registration helps carriers identify and locate the booster. Registration helps to protect consumers and carriers by streamlining network troubleshooting ensuring a positive signal experience.

    What data is collected for registration and how will it be used?

    The information collected during registration is specific to locating the address where the booster is used, and user contact information to enable the carrier to contact the user about the booster. This also includes information about the signal booster such as location, make, model, and serial number. This information will be used to locate boosters in the event network issues are believed to be linked to the booster operation. Any information collected through this program will be used as described above and is subject to MetroPCS Privacy Policy.

    How do I register?

    If you are a MetroPCS customer who received a booster, you are already registered to the address where the device was shipped. If you purchased your own booster or have moved from the original, access the Signal Booster Registration Tool.

    What are the rules for returns of accessories purchased online?

    Must be returned via FedEx using the shipping label provided in the box in which it was received. If a shipping label was not included or was misplaced, you must pay for shipping.

    Please return to:



    MPCS OLS Returns

    c/o Broadtech

    1401 Lakeway Drive

    Suite 1401A

    Lewisville, TX 75057

    What are the rules for returns of accessories purchased in store?

  • Must be MetroPCS branded and authorized accessory.
  • Must have been purchased from a MetroPCS corporate store and accompanied with receipt.
  • Must be returned within 7 days of purchase for a full refund.
  • Must be returned in "like new condition."
  • Purchases made at locations other than MetroPCS corporate stores must be returned to that original location and will fall under each store's Return Policy.
  • Where can I find more information?

    More information on the FCC requirements can be found at http://wireless.fcc.gov/signal-boosters/index.html.

    How do you handle reactivations for customers who need to disconnect their service?

    If you miss your payment due date, your service will be temporarily interrupted until payment posts to your account. We have no late fee, and your service will automatically be turned on as soon as your payment is applied to your account. The payment date will remain the same for your account, so you may not have as many days that month to use your service before the next payment is due again. If you do not make a payment within 30 days, your phone will be disconnected.

    What happens if I try to make a call outside the coverage area?

    MetroPCS offers an extended home network. Please see our coverage map at metropcs.com/coverage for additional details.

    MetroPCS states there is no signed contract, is that true?

    It's true! MetroPCS does not require you to sign a long term contact. However, there are terms and conditions of service please see www.metropcs.com/terms. We know the value of our product and know that customers will continue to stay with MetroPCS because they want to, not because they have to. So enjoy the freedom of being able to decide each month if we will stay your provider and know that we are working hard to keep you.

    How do I change the language to Spanish/English?

    You can change the language from the myMetro Settings menu:

    From myMetro Home select ""myMetro Settings""



    From myMetro Settings menu select ""Language""

    "

    How much does myMetro cost?

    There is no charge for using myMetro.

    Does myMetro use my rate plan minutes?

    No, it does not use any plan minutes.

    Does myMetro require a data plan?

    No, a data plan is not required.

    It is asking for an 8-Digit PIN - what is that? Where do I get one?

    The Account PIN is the security code that you supplied MetroPCS when you opened your account. You can change or reset it by calling MetroPCS.

    How do I make it go directly to MetroPCS when I call 611, *611, or 1-888-8METRO8?

    From myMetro Home, select ""myMetro Settings"

    From myMetro Settings select ""Startup Setting""



    From Startup Settings select ""Call MetroPCS""

    "

    Why do calls to 611 etc. go directly to the MetroPCS phone system?

    There are several reasons this may happen.

    If the myMetro system has been disabled, calls to 611, *611, *99 or 1-888-8Metro8 will go directly to the MetroPCS phone system.



    If the myMetro application in the phone does not launch correctly, calls to 611, *611, *99 or 1-888-8Metro8 will go directly to the MetroPCS phone system. If this happens more than 2 consecutive times, myMetro will be disabled and calls will go directly to MetroPCS.

    "

    How does the 4G LTE network differ?

    The MetroPCS 4G network is designed so that customers can enjoy a richer multimedia experience. That means users can watch Video On Demand, download music, and upload photos and videos to social networking sites such as Facebook and YouTube.

    What is 4G LTE?

    4G or "fourth generation" is the next generation of wireless technology, which allows consumers to enjoy lightning-fast Internet browsing and multimedia applications. 4G service from MetroPCS is enabled by a global-standards-based network technology called LTE or "Long-Term Evolution." 4G service from MetroPCS puts the power of the mobile Web in your hands, giving you instant access to the news, information and services you need to do more in your day from paying bills and booking appointments to shopping online or just watching your favorite shows. 4G has the potential to completely reshape the wireless mobile landscape!

    What are the rules for returns of phones purchased in stores?

    We want you to be happy with your mobile phone. MetroPCS customers who are dissatisfied with their new phone or service may return their cell phone for a full refund, no questions asked. It's the MetroPromise.



  • Returns must be for reasons outside of warranty issues.
  • The phone must be returned within 7 days of purchase with less than one hour of talk time for a full refund.
  • The phone must be returned in "like new condition" and contain all original packaging and accessories.
  • The phone must be returned to the original place of purchase with accompanying phone and service payment receipts.
  • Return Policy is for new account activations only. Phone upgrades are non-refundable.


  • Return policy only applies to new equipment purchased and monthly service fees paid at MetroPCS and its authorized dealer locations, and excludes monthly service fees paid when handset is purchased on metropcs.com. Application download fees and funds in MetroConnect® accounts are non-refundable. Purchases made at National Retail locations are governed by National Retailer return policies. MetroPromise not applicable when handset and service not purchased at same location. New handset purchases, including handset upgrades, may be covered by a limited manufacturer's warranty.

    How can I change my PIN?

    Changing an Account PIN requires assistance from a MetroPCS agent. From the Login screen, select "Forgot Passcode." This connects to MetroPCS. Or, you can use the Call MetroPCS option to connect to MetroPCS.

    Why does it tell me myMetro is unavailable/system busy/under maintenance?

    There are situations where the myMetro application may provide messages indicating that the function that you wish to perform is not immediately available.

    Can I use myMetro when I am outside my coverage area?

    This will depend on the features of your plan and what you want to do with the myMetro application.

    If you have service at your location and can reach 611, *611, or 1-888-8METRO8, you can use all myMetro features. You will be charged at whatever rate applies for roaming.



    If myMetro determines that service is not available, you can continue in the myMetro application until it reaches a point at which service is required. At that point it will inform you that a connection to MetroPCS is necessary.

    "

    What services can I add to my cell phone?

    MetroPCS lets you choose from plenty of additional cell phone services. Plus, using your MetroConnect® account, you have access to cool downloads like games, apps and ringtones.

    How do I make a long distance call?

    For calls within the 50 states, Guam, Puerto Rico and the U.S. Virgin Islands, just enter 1+ the area code and phone number. For calls outside of the areas described above, enter 011, the country code, the city code and then the phone number.

    What is 4G/LTE?

    4G or "fourth generation" is the next generation of wireless technology, which allows consumers to enjoy lightning-fast Internet browsing and multimedia applications. 4G service from MetroPCS is enabled by a global-standards-based network technology called LTE or "Long-Term Evolution." 4G service from MetroPCS puts the power of the mobile Web in your hands, giving you instant access to the news, information and services you need to do more in your day from paying bills and booking appointments to shopping online or just watching your favorite shows. 4G has the potential to completely reshape the wireless mobile landscape!

    Can all MetroPCS stores and authorized dealers perform the same functions?

    No, some stores and dealers are not service centers or do not have full access to certain functions. Please see the store locator to ensure you are going to a location that can best help you.

    How do I know which stores offer a Payment Center?

    Our Store Locator provides a list of all Payment Centers.

    How do I find a store's hours?

    Visit our Store Locator page for a list of all stores and their hours of operation.

    How do I find a store location?

    Visit our Store Locator page for a list of all stores and addresses.

    What confirmation do I receive when I make a phone payment?

    You will receive a text message that contains your confirmation number. We encourage you to keep this text as you will be required to provide the confirmation number in the event you have a question about your payment.

    If my service has been or is going to be disconnected, can I restore or keep my service immediately by paying over the phone?

    If your service has been suspended for lack of payment, you can restore your service immediately by making a payment online or by calling *99 from your phone. You may also visit a MetroPCS store or Authorized Payment Center. Late payments may result in fewer days of service that month. If your service has been disconnected, you will need to reactivate your service through the ACTIVATE button online or by calling *228 from your MetroPCS phone. You will be given a new phone number.

    Can I TextTalk® to someone outside of the U.S. or Puerto Rico?

    Yes. MetroPCS provides customers with the ability to send text messages internationally using TextTalk Global.

    Samsung u520

    Samsung Tint

    Samsung Stunt Spanish

    Samsung Stunt

    Samsung r400

    Samsung Spex r210

    Samsung N330 Spanish

    Samsung N330

    Can I TextTalk® to any major wireless carrier?

    Yes. MetroPCS allows you to send a message to most U.S. and Puerto Rican mobile phone carriers.

    UTStarcom 7025

    Samsung Messager r450 Red

    Samsung MyShot r430

    Does the new coverage require a certain kind of phone?

    No, Metro USA does not require a certain kind of phone. You must have a dual-band phone to use all of MetroPCS’ coverage areas.

    What additional coverage will I receive with Metro USA?

    For a look at Metro USA coverage visit metropcs.com and select Coverage and your phone. Here you will see our new Metro USA coverage.

    Can I dial *99, *111, #222, #225 or #289 while in the new coverage area?

    No, currently these codes cannot be used in all areas.

    It appears I can now go to Hawaii and Puerto Rico and use my phone is that correct?

    Yes! You can now take your MetroPCS phone with you to Hawaii and Puerto Rico and enjoy unlimited service.

    Will I be able to call 411?

    Yes, Unlimited Directory Assistance, Premium 411 (in some areas), and MetroConnect 411 will all be available for use. The experience may differ based on your location.

    Is there anything special I must do to receive Metro USA?

    Beginning November 4, 2010, most MetroPCS unlimited customers will automatically have access to Metro USA, however please call *228 (option 4) periodically for the latest coverage updates

    Is there an additional cost for Metro USA?

    Metro USA is provided at no additional charge to our monthly unlimited customers.

    What if I get there and my phone does not work?

    You must call *228 (option 4) from a MetroPCS coverage area prior to travel to update your phone’s roaming capabilities to help ensure service will work once you get to a new MetroUSA area.

    What features (Loopt, MetroNavigator, etc.) will I be able to use in this new coverage?

    You will be able to use all of your MetroPCS services (text, talk and data service, including Picture Messaging MetroWeb, Location based services (MetroGuard, Loopt, etc.) in most areas.

    What indicator will be displayed when I am in a Metro USA service area?

    You will see the same indicator as if you are in your Home or Extended Home area.

    Can I call 611 if I have a question?

    No, customers will not be able to use 611 in some of the Metro USA areas. Should you need customer service please dial 888-8metro8.

    How do I ask a question about service, payment or phone?

    Simply dial *611 from your MetroPCS phone or 888-8metro8 (888-863-8768).

    I have a question about a Mail in Rebate. How can I get some help?

    Please contact Parago at 1-877-276-0819 and they will be happy to assist you.

    I need to file a claim with MetroGUARD. How can I do that?

    Please dial 1-866-862-3397 or visit www.metrototalprotection.com and they will be happy to assist you.

    What happens if I receive a phone call while I am traveling?

    If you are outside of your home coverage or nationwide coverage area and receive a call that you answer and accept, you will be charged the TravelTalk per minute rate.

    Can I still buy a ringback tone if I don't have any Ringback Tones Subscription credits?

    Yes. You can buy individual ringback tones as long as there are funds available in your MetroConnect account and you have a Ringback Tones Subscription.

    If I want to make multiple calls, do I need to hang up between each one?

    No, just press the * button and follow the prompts to make your next call.

    Download Instructions for Metro411 Unlimited Directory Assistance.

    "
  • 1. Go to @metro to MobileShop
  • 2. Select the "Shopping Cart" icon
  • 3. Select "Catalog"
  • 4. Select "OK" when given the message about using funds from your MetroConnect® account - this feature will not require these funds
  • 5. Select "@connected" folder
  • 6. Select "Metro411"
  • 7. Once you select "Metro411," the application will download on to your phone
  • 8. To start using Metro411 unlimited directory assistance: Go to @metro to MobileShop and select the orange 411 icon
  • "

    Is there a limit to the number of music downloads I can have on my phone?

    The number of music downloads you can store on your mobile phone depends on the available memory of your cell phone. If you delete any full-track downloads on your cell phone to store new ones, you will have to purchase the deleted full-track downloads again if you want them back

    Will I still receive notification of a voicemail?

    Log in to MetroSTUDIO to see how many credits are remaining for the month.

    From what international locations can the calls be made?

    The international calls can originate only from the foreign country you have assigned to your MetroPCS phone number.

    When do my Ringback Tones Subscription credits refresh?

    Your Ringback Tones Subscription credits will refresh on the first calendar day of each month.

    How do I update my Preferred Roaming List?

    While you are in your local calling area, dial *228 and request to update the Preferred Roaming List.

    When I try to make a call, why am I asked for a credit card when I have funds in my MetroConnect account?

    There are some areas where MetroPCS does not have a TravelTalk service. If you hear a notification that you have reached a network that requests a credit card, this is not part of the TravelTalk network.

    I've just made a deposit into my MetroConnect account, why am I still not able to place a long distance call?

    This sometimes happens when you travel. If you power your phone off and back on, it will refresh the network and recognize your payment. Also, a minimum balance of $2.00 is required in your MetroConnect account before placing or receiving a call.

    Can I place an international long distance call while on TravelTalk?

    Yes. However you must use a MetroPCS International & Domestic Long Distance Prepaid Calling Card. The standard TravelTalk charges will still apply.

    When I try to make a call I get dead air. Why?

    This may indicate that you are out of funds in your MetroConnect account. Please check your balance and add funds online or by calling 1-888-8metro8 from a landline. If you recently added funds to your MetroConnect account, turn your phone off and back on to refresh the network.

    How can I find out how many Ringtones Subscription credits I have left?

    Log in to MetroSTUDIO to see how many credits are remaining for the month.

    I am in my local calling area, but I hear a TravelTalk announcement. What do I do now?

    If this occurs while you are in your local calling area, please set your phone to "Home only" or "MetroPCS only." This will prevent you from going into the TravelTalk mode. If you're unsure how to do this, refer to your cell phone manual for instructions. You will also need to turn your cell phone off and back on after changing the setting.

    What are the instructions for downloading?

    To set up TravelTalk:

  • 1. While you are in your local calling area, dial *228 and request to update the Preferred Roaming List on your cell phone
  • 2. Change your cell phone settings to "Roam" or "Automatic" - refer to your cell phone manual if you're unsure how to do this
  • 3. Make sure you have funds in your MetroConnect® account - a minimum balance of $2.00 is required before you can place or receive a call with TravelTalk
  • 4. Travel!


  • Upon your returning to your MetroPCS home area, don't forget to change the settings in your phone to ""Home only" or "MetroPCS only.""

    "

    Can I transfer the TravelTalk feature to a new phone?

    Yes. While you are in your local calling area, dial *228 and request to update the Preferred Roaming List. You can then transfer the TravelTalk service.

    Who can I contact if I still have questions?

    Contact MetroPCS customer service by dialing 1-888-8metro8.

    Can I move the ringtones on my current phone to a new cell phone?

    No. The downloaded content purchased cannot be transferred to a new phone.

    If dialing an 800# with an International Calling Card (*123), is there a surcharge?

    The rates originating from an 800# are $.02 higher per minute than rates from *123.

    When I try to make a call I get a fast busy signal. Why?

    This may indicate that you are out of funds in your MetroConnect account. Please check your balance and add funds online or by calling 1-888-8metro8 from a landline. If you recently added funds to your MetroConnect account, turn your phone off and back on to refresh the network.

    Can I turn the service off without unsubscribing?

    You can toggle the service off from the voicemail system, while not unsubscribing from the Voicemail to Text service. You will continue to incur fees if the feature is a-la-carte.

    Can I move the ringback tones on my current phone to a new cell phone?

    Yes. Ringback tones are attached to your phone number, not your mobile phone.

    I was on a call while I was traveling and my call dropped. What happened?

    Your call may have dropped for the following reasons:

  • 1. You traveled from one network to another
  • 2. You entered an area with inadequate signal strength
  • 3. You surpassed the allowable call duration for a TravelTalk call
  • "

    Can my account be reloaded in any market or just in the market where it was purchased?

    You can reload your account from any market.

    I have updated my Preferred Roaming List, and have sufficient funds in my MetroConnect account, but still can't make a call. What do I do now?

    Please check to see if your cell phone is set for "Home only" or "MetroPCS only". If your phone is set for "Home only" or "MetroPCS only," change it to "Roaming" or "Automatic." If you're unsure how to do this, refer to your cell phone manual for instructions

    Can I receive my converted messages as email?

    Yes. You can choose text message and/or email delivery from the Voicemail to Text customer preferences in My Account.

    I purchased a music download but can't find it on my phone. Where is it?

    Content storage varies by phone, but most likely your music download is stored in Multimedia, Media Gallery or Settings/Personalize. Check your phone's user guide for reference

    What should I do if I get the message, "We're sorry. The phone you selected is not compatible with the product you are trying to purchase. Please select a different phone model."?

    This message means that you are not able to download the content you're trying to purchase on your current phone. If you'd like to purchase a new cell phone, you can do so here.

    What is Wireless Number Portability?

    Wireless Number Portability (WNP) allows you to take your phone number with you when you switch to MetroPCS. MetroPCS offers WNP in all markets.

    Can I dial emergency numbers, such as 911, during the WNP process?

    MetroPCS does everything possible to make sure 911 calls are minimally impacted by WNP. However, the public safety dispatch may not receive your accurate telephone number from your phone and therefore may not be able to ascertain your location or return your call in the event that your call is disconnected. Because of this, when you make a 911 call during the WNP process, immediately inform the emergency operator of your exact location. You will be able to make 911 calls on your old phone prior to the number being transferred.

    Should I deactivate my old service before bringing my old number to transfer?

    No. The porting process requires the phone number to be an active phone number. Once the number has been approved for transfer, your old number and account will be deactivated.

    Can I port a number for my friend, family member, or coworker?

    You can visit a MetroPCS store, Authorized Dealer or National Retailer to provide your identification and transfer your number from your previous wireless carrier. You can also call *228 from your MetroPCS phone and the voice prompts will walk you through the transfer process.

    How do I transfer my number to MetroPCS?

    Porting your number to MetroPCS is easy! Visit your local MetroPCS store, Authorized Dealer, National Retailer or call *228 from your MetroPCS phone and we will start your new account that day. Required information for porting from your old provider includes your current account number and PIN.

    How much does it cost?

    MetroPCS does not charge a fee for processing the transfer of your number to MetroPCS. However, for Tax-Inclusive Plans, MetroPCS recovers some of its costs associated with Wireless Number Portability as part of the monthly, tax-inclusive rate. For Tax-Exclusive Plans, MetroPCS recovers some of its costs associated with Wireless Number Portability as part of the monthly charge.

    How do I qualify for WNP?

    If the area code of your current phone number is in the MetroPCS coverage area, you will be able to transfer your number to MetroPCS.

    How long does it take to transfer my number?

    Our goal is to transfer your phone number to MetroPCS within a few minutes. However, if there are any delays from your current wireless carrier, the transfer process could take longer. In addition, landline transfers typically take longer to process from your existing landline carrier.

    Text messaging normally works as soon as your phone number is transferred to MetroPCS but, in some cases, text messaging may not work for 72 hours after we have completed your port to MetroPCS.

    MetroPCS is committed to making the transfer of your number as seamless and timely as possible.

    What are the Components of the WNP / Regulatory Programs Fee?

    This charge is composed of the following elements:


    • Wireless Number Portability and Number Pooling
      This component is designed to recover the costs associated with the federal mandates of wireless number portability and number pooling:


           Wireless Number Portability (WNP)
           This enables customers to keep their wireless telephone numbers when they switch wireless service providers.


           Number Pooling 
           This is a telephone number conservation method that helps to delay running out of numbers in area codes.


    • Telecommunications Relay Service (TRS)
      This component is designed to recover the contributions that MetroPCS is required to make into the Federal TRS fund, as well as certain state TRS funds. These TRS funds are designed to assist hearing and speech impaired persons with making and receiving messages.

    • Federal Regulatory Fee
      This component is designed to recover the annual fee imposed on MetroPCS by the Federal Communications Commission. This fee is assessed by the Federal Communications Commission on each of the companies that it regulates.

    • Enhanced 911 (E911)
      This component is designed to recover the costs in certain states where E911 cost recovery for wireless carriers does not exist or exists in manner that only provides partial cost recovery. These E911 costs relate to government mandates requiring wireless carriers to deploy advanced technology to help emergency response agencies to better determine the location of the customer calling 911.

    • Other MetroPCS Surcharges
      This component allows us to recover our costs with regard to specific government taxes or fees imposed on MetroPCS's gross receipts and/or sales. The Other MetroPCS Surcharges are remitted by the MetroPCS to the government but are not mandated charges to the customer.

    What are the WNP/Regulatory Programs Fee charged by MetroPCS?


    The purpose of the charge is to defray MetroPCS's costs associated with payment of fees and compliance with various initiatives imposed by the government. Please note that costs may be incurred and charged prior to initiation of any of the respective services.

    Can I keep my phone number if I have to reactivate my service?

    During service suspension, your phone number will not change. However, once your service is disconnected, we cannot guarantee the same number will be available.

    Can I see my purchases and/or payments through eWallet?

    You can see the payments and purchases made using MetroConnect Payment History tab of My Account. You cannot see payments or purchases made using other payment methods (debit/credit card or e-check).

    I have allowed you to store my credit card/bank information. How do I know it's secure?

    We treat security of your payment information very seriously. eWallet is secured through Single Sign On security, as well as standard encryption protocols for both data and transmission. eWallet meets PCI and Reg E compliance requirements.

    If I change my phone number or phone does my eWallet follow me?

    Yes. Your eWallet will follow you if you change your phone number or cell phone.

    If I move to another account will me eWallet follow me?

    No, if you move to another account, eWallet will not follow you. You will need to return to My Account to save your payment methods.

    If I pay for my phone through eWallet and the other people on the account do not pay for theirs, will I still have service?

    No, we're sorry, but if another person on your account does not make their payment, the entire account will lose service.

    Can I cancel or not use eWallet?

    eWallet is an optional service that we encourage you to use as it provides our fastest method to make your payment. It is not required and can be cancelled at any time.

    I keep getting these advertisements on my phone, how do I stop them?

    If the advertisements are in picture format that show on the screen then it is part of the MyExtras® program. If they are text and voicemails about MetroPCS products, please see our Privacy Policy located in Terms and Conditions. This will not stop important informational messages from MetroPCS.

    How can I see the services features I have and what I owe?

    Great news, you can see all of your features, plan, payments and make payments from My Account found at http://www.metropcs.com/customer_support/billpay/myaccount.aspx. Sign up today!

    A feature or function on my phone is not working, what do I do?

    First, check the phone and plans page to see if the feature is included in your rate plan and if your phone is capable. If they are, then try once to power cycle your phone (turn it off and back on). If that does not work, please call 611 from a different phone. In order to properly troubleshoot, it is important that you call using a different phone.

    Can I change my MetroPCS plan online?

    Yes! MetroPCS is happy to offer the option to change your plan online using My Account.

    How do I check a cell-phone order I placed online?

    If you have a question about an existing order, please call the phone number listed in your Order Confirmation or Shipping Confirmation email. You can also check your order status here.

    What payment methods are accepted for online payments?

    Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

    Frequently asked questions, troubleshooting help and icon information for DyleTM mobile TV, the app preloaded on the Samsung Galaxy S® Lightray™ 4G!

    I received the wrong item. What do I do?

    Simply return the item using the return shipping label that was enclosed in the original shipping package and we will issue a refund. Please note that it can take up to two weeks to process items and receive a refund. You will need to purchase the original item again in order to receive it.

    How do I track my order status?

    Visit our order tracking page and submit your email and order ID. If a tracking number has been assigned, click the number and you will be taken to FedEx.com to track the progress of your order. If a tracking number has not been assigned, simply check back later in the day.

    How long will it take to get my order?

    When you receive the order will depend on when you made the purchase and the shipping option you selected. Weather can cause delays in delivery. If this happens, FedEx will provide further information with your tracking information.
  • Orders placed before 3:00 p.m. EST Monday-Friday can be expected to ship before the end of the day. Overnight deliveries can be expected, but not guaranteed, by end of day the day after purchase. Priority deliveries can be expected in two business days.
  • Orders placed after 3:00 p.m. EST Monday-Friday will ship the next business day. Overnight deliveries can be expected by end of day two days after purchase. Priority deliveries can be expected in three business days.
  • Orders placed on Friday after 3:00 p.m. EST, Saturday, Sunday or on a holiday will ship the next available business day. Overnight deliveries can be expected by end of the next business day following the day of purchase; FedEx does not deliver on Saturday or Sunday. Priority deliveries can be expected by the next two available business days.
  • What is eWallet and how do I sign up?

    Think of eWallet as an electronic version of the wallet you carry every day. eWallet is your personal, secure place to store payment methods (debit/credit cards and e-check information) to use when you want to pay for something on metropcs.com. eWallet lets you make payments quickly. You assign a nickname for each payment method. You can also set a particular payment method as your default. And, you can set up AutoPay in your eWallet. You can sign up for eWallet by registering for My Account. Once you've done that, click on the 'Payments' tab to save your payment methods. You can also save a payment method to eWallet at the end of any payment transaction.

    Do I need to have an eWallet to make a payment?

    You do not need an eWallet to make a payment. However, if you save your payment information in eWallet, you will not have to re-enter the information the next time you make a payment. eWallet is speedy, smart, simple and secure.

    Are there any costs in addition to the monthly fee?

    If you are on one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all federal, state and local taxes and assessments. Each phone is assessed a monthly $.90 plus tax WNP Fee. If you are on one of our current tax-inclusive, non-promotional Wireless for All plans, your balance each month will not change unless you make changes to your account. If you choose to pay your monthly fee by dialing *99, you will incur a $2 service charge. Payments made by calling 1-888-8metro8 will incur a $3 service charge. Payments in stores over the counter will incur a $3 service charge. Payment made via payment machine will incur a $2 service charge. Payments made at Authorized Payment Center will incur a $3 service charge. Payments made at Western Union will incur a $3.50 service charge.

    Do I automatically get an eWallet if I sign up for MetroPCS service?

    No. You need to create your eWallet on the Payment tab of My Account, add the contents and establish your default payment method.

    If I make a payment through eWallet how long will it take to post?

    Payments made through eWallet post within 2 hours.

    How can I make my payment?

    We offer several ways to pay.
  • ONLINE: The easiest way to make your payment is by using AutoPay, which allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account. You can pay through My Account by using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it. You can also pay your using Express Pay, which does not require logging into to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.
  • PHONE: Debit/credit card payments can also be made on your phone via MyMetro or through our automated system by dialing *99.
  • STORE: You can pay at a MetroPCS store, Authorized Payment Center, MetroPCS store payment machine, or Western Union.
  • MAIL: You can by pay by mail.
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    If I share an account with someone else or several people, will everyone on the account have their own eWallet and be able to see each other's?

    Each person on the account can have their own eWallet, but each eWallet is secure, confidential and cannot be viewed or changed by anyone else.

    How will I know when to make a payment?

    Each month you will receive a text message on your phone showing how much you owe, your account number and payment due date. Electronic Statements (e-statements) are available online through My Account for $1 per month per line. E-statements detail all of your local calls.

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    Can I use a MetroPCS Payment Card (Not a "By the Minute" Card)?

    Yes. Any payment card available for a Monthly customer is also available for a By the Week customer. If the denomination is over $14, there will be a credit toward the next week's payment on the account.

    How can I contact MetroPCS?

    You can reach MetroPCS at 888-8metro8 or by mail at: MetroPCS Wireless, Inc. PO Box 601119 Dallas, TX 75360

    How can I pay for By the Week?

    You can use the same payment methods as you currently do for your monthly payments: Retail Store, Authorized Dealer, Payment Center, Online, or *99. The only option not available is Autopay.

    Is MetroPromise available for By the Week customers?

    No. Because MetroPromise is intended for newly activating customers, it is not available for By the Week customers who are currently active customers.

    Will I have access to the Extended Home Roaming and TravelTalk services as a By the Week customer?

    Yes. You have access to both the Extended Home Roaming and TravelTalk services. TravelTalk services will require money in MetroConnect. Read more about TravelTalk.

    Can I maintain a MetroConnect account as a By the Week customer?

    Yes. You can purchase Ringtones, wallpaper, games, etc. using your MetroConnect account funds.

    Where will MetroPCS offer By the Week service and how can I pay?

    You can sign up at any MetroPCS store, authorized dealer or by calling 888-8metro8 and pay via the current methods available (i.e. *99, online, at a store, etc...). The only payment option not available is Autopay.

    As a By the Week customer, do I pay any taxes on the $14 payment?

    No. The $14 price is all-inclusive of all applicable taxes and regulatory fees. $14 is $14.

    Can I change to and from Monthly, By the Week (BTW) and By the Minute (BTM) Plans?

    Yes. You can change to and from Monthly, By the Week (BTW) and By the Minute (BTM) service plans. This can be done at any store or by calling 888-8metro8.

    Is there an additional Payment Fee when I pay for By the Week?

    By the Week payments made at a MetroPCS company owned store, an Authorized Dealer location or on the web will not incur any additional payment fees. Other payment methods (Western Union, UDC, GreenDot, etc.) will incur a payment fee.

    If I change from Monthly service to By the Week, do I keep the same MetroPCS phone number?

    Yes. Monthly customers who change to By the Week can keep the same MetroPCS phone number.

    Will I keep the same phone number if I pay for By the Week service on alternating weeks (one week "on" and one week "off")?

    Yes. By the Week customers can keep the same phone number if you pay for service on alternating weeks (one week "on" and one week "off") as long as you do not go 30 continuous days without paying.

    What happens if I do not make a payment after a week as a By the Week customer?

    A By the Week Customer who does not pay for additional service at the end of their week (weeks, if more than one week service was purchased) will be suspended and will only be able to make emergency calls as terrain, atmospheric conditions and coverage permits. Your account will stay suspended for up to 30 days and then be disconnected. When an account is disconnected, you will lose your number.

    Can I get a Family Discount with By the Week?

    No. By the Week customer may only be on a single-line account.

    Can I use Autopay for my By the Week payment?

    No. You cannot use Autopay for your By the Week service payment.

    Will I have voice mail with By the Week?

    Yes. By the week voicemail offers a 30 second greeting with space for 10 messages of 30 seconds duration each.

    Can an existing customer maintain their MetroGUARD handset insurance when switching from Monthly to By the Week?

    No. However, if you had MetroGUARD handset insurance prior to switching to By the Week, you can renew your MetroGUARD coverage when you return to a monthly Rate Plan.

    Can I add features as a By the Week customer?

    No. You can, however, purchase Ringtones, Ringback Tones, wallpaper, games, and TravelTalk through MetroConnect.

    Can I pay for more than one week at a time as a By the Week customer?

    Yes. By the Week customers can pay for more than one week at a time. Each week of service, however, must be paid in full in order to be active.

    Can I get a refund of payments made to my By the Week service account?

    No. There are no refunds or days credit for unused portions of by the week service, or for by the week service not paid in full.

    Which phones can I use with By the Minute service?

    All MetroPCS feature phones support By the Minute service. Smartphones, including, BlackBerry, Android and 4GLTE phones are not compatible with By the Minute service.

    Can I use By the Minute service if I'm already on an Unlimited Rate Plan?

    Yes, provided you’re using a compatible feature phone. Please visit a MetroPCS store or dial *611 to learn more about converting your Unlimited Rate Plan to By the Minute service.

    Can I send Short Codes while using By the Minute service?

    No. Short Codes are only available for use through our Unlimited Plans.

    Which Features can I use with By the Minute service?

  • Unlimited Domestic Texting
  • Local Calling
  • Long Distance Calling
  • Picture Messaging
  • Web Access
  • Voice Mail
  • Caller ID
  • Are plans really unlimited?

    Yes. All MetroPCS plans feature unlimited talk, text and web - no overage charges, no data caps, no hidden fees.

    How does By the Minute service work?

    First, go to Walmart and select a phone. Then, select a $20 or $30 By the Minute card. Finally, dial *228 from your new MetroPCS cell phone and follow the instructions to activate your new phone and account. It's that easy.

    What denominations of By the Minute cards are available?

    By the Minute cards are available in $10, $20 and $30 denominations. All three By the Minute cards may be used to refill an existing By the Minute account. Only the $20 and $30 cards may be used for first time activations and new devices.

    How can I track the number of minutes I have used and what I have left?

    You can track the amount of money remaining in your By the Minute account by dialing *611 from your MetroPCS cell phone, on your phone via your MyMetro app, or through Online Account Management.

    Can I call Puerto Rico with By the Minute service?

    Yes, you can use By the Minute funds to pay for calls to Puerto Rico.

    Can I call Alaska and Hawaii with By the Minute service?

    The 48 contiguous states and Puerto Rico are included. Calling cards ARE available for purchase at MetroPCS corporate stores that can be used to call Alaska and Hawaii. You will also be charged for your By the Minute usage fees from your By the Minute account when using calling cards.

    Can I use my MetroConnect funds to pay for my By the Week service?

    No. MetroConnect funds cannot be used to pay for By the Week service.

    Where can I purchase a By the Minute prepaid phone card?

    By the Minute cards are available at select MetroPCS stores, Wal-Mart, walmart.com and BestBuy.com.

    Can I change my cell phone plan online?

    Yes. You can change your plan online using MyAccount.

    When does my time start for a By the Minute call?

    From the time you press the “send” button until the call terminates or you press the “end” button. Time is counted in one-minute increments and rounded up to the nearest whole minute.

    How much do I pay for Picture Messages?

    Picture messages have a cost of 4 cents per 100KB when using the $20 By the Minute card and a cost of 3 cents per 100KB when using the $30 By the Minute card.

    Will I pay more for Extended Home Roaming if I use By the Minute service?

    Yes. If you use the $20 By the Minute prepaid phone card, then you will pay 8 cents per minute. If you use the $30 By the Minute prepaid phone card, you will pay 6 cents per minute. Each rate is twice the Local Calling rate for the selected plan. You must download the most recent roaming information to your phone by dialing *228 and pressing “send” prior to leaving MetroPCS’ home service area in order to utilize MetroPCS Extended Home Roaming coverage areas.

    Can I use TravelTalk® if I'm using a By the Minute prepaid phone card?

    Yes, but only if you have funds in your MetroConnect account. The fees for TravelTalk will be paid via your MetroConnect account.

    What coverage areas are included in By the Minute service?

    By the Minute customers can use By the Minute service in home and extended home areas. Extended home areas have an additional cost. LTE is not included. Please see Terms of Service and coverage map.

    How much do I pay for text messages?

    Text messages are currently free on all By the Minute cards.

    Is phone insurance available for By the Minute service?

    No, phone insurance is only available for phones on our Unlimited Plans.

    If I am a By the Minute customer, can I have a MetroConnect® account?

    Yes, you can have a MetroConnect account and you're welcome to use it for the purchase of Ringtones, games, TravelTalk®, Metro 411 Directory Assistance, and @metro Data Services.

    How can I make a payment for my MetroConnect® account?

    To add money to your MetroConnect account, By the Minute customers can buy a MetroConnect Payment Card or a MetroPCS monthly payment card at participating MetroPCS, Wal-Mart or Best Buy locations or on Wal-Mart.com or Best Buy.com. Or, you can make a cash or credit card payment at a MetroPCS store to add money to your MetroConnect account.

    Can I use my MetroConnect® account to pay for (refill) By the Minute service?

    No, you cannot refill your By the Minute account using MetroConnect.

    Can I add money to my By the Minute account online or pay cash at a store?

    No, currently the only method to add money (refill) a By the Minute account is to purchase and redeem a By the Minute card at a supporting retailer. To refill your By the Minute account using a By the Minute card, simply follow the instructions on the back of the card.

    I still had money on my card left why did I lose it after day 30?

    Per the Terms of Service, funds are valid for up to 30 days. Any funds not used within the 30 days will expire. To keep your service active, you will need to refill your account at least once every 30 days. If you do not refill within 30 days, you will lose any remaining balance. Your account will be disconnected and you will lose your phone number if you do not refill at least once every 60 days.

    I paid with a $30 card and then added a $20 card, why did my rate change?

    Your most recent refill determines the Terms of Service.

    Can I use a By the Minute prepaid phone card to replenish my MetroConnect® account?

    No, you cannot use a By the Minute card to add funds to your MetroConnect Account.

    Can I really talk all I want all over town?

    Yes! Other wireless plans require you to predict your usage patterns that won't result in too many leftover minutes or, worse, pay high overages for minutes that exceed your plan. With MetroPCS Unlimited Plans, your plan accommodates your usage needs.

    Can a new MetroPCS customer sign up for By the Week?

    No. By the Week service is only available to existing MetroPCS customers. Current, active customers who would like to become By The Week customers can have their account changed by calling 888-8metro8 or going to a MetroPCS store.

    How do I know when I need to replenish my By the Minute account?

    First, purchase any MetroPCS feature phone or use a previously activated MetroPCS feature phone. Note that By the Minute service is not available on smartphones, including Blackberry, Android and 4GLTE devices. Second, purchase either a $20 or $30 By the Minute card. Finally, dial *228 from your new or previously activated MetroPCS feature phone and follow the instructions to activate your phone and account. It's that easy.

    Which features do I get as part of By the Week ?

    By the Week service includes the same features as the $40 monthly rate plan.

    Are plans really unlimited?

    Yes. All MetroPCS plans feature unlimited talk, text and web - no overage charges, no data caps, no hidden fees.

    How can I make my payment?

    The easiest way to pay is to sign up for Auto-Pay through eWallet, which allows an automatic debit to be made to your designated credit/debit card each month. Credit card payments can also be made through our automated system by dialing *99, at a MetroPCS store, online with Express Pay, or through My Account. In addition, you can pay at an authorized payment center, MetroPCS store payment machine, by mail, or by Western Union.

    How does AutoPay work?

    AutoPay automatically makes your monthly payment using a debit/credit card or e-check that you designate. AutoPay handles all charges to ensure your service is not interrupted.

    How do I set up AutoPay through eWallet?

    Simply check the box marked "Enroll this payment method for AutoPay" after you've entered the payment information.

    How can I change or cancel AutoPay?

    To cancel AutoPay, simple click the button marked "Stop" next to the payment method you designated for the service. To change AutoPay, select "Stop" and then select "Enroll this payment method for AutoPay" for another payment method you've put in eWallet.

    I just changed my AutoPay to another card, how long will it take for the card to go into effect?

    Changes made within eWallet are generally made within one hour.

    How do I set up AutoPay through eWallet?

    AutoPay is an option within eWallet. Simply save your payment method in eWallet through My Account, and then select the option for AutoPay.

    How many cards can I have in eWallet and how does card designation work?

    You can have as many cards as you want. Simply select "Add Payment Method" and enter the card information. At this time, you can nickname the individual payment methods and choose which one you want to be your AutoPay and/or Default.

    How does eWallet affect my MetroConnect account?

    eWallet is separate from MetroConnect. You can still add funds to MetroConnect, and you can save your payment method for MetroConnect in eWallet.

    Is there a fee to return a purchase?

    There is no fee to return an online purchase. If you use the return shipping label that was enclose in original shipping package to ship the package, shipping is also included.

    Can I return a phone or accessory that I purchased online to a MetroPCS store?

    No. Online orders must be returned by mail. Mail all online returns to: MPCS OLS Returns c/o Broadtech 1401 Lakeway Drive Suite 1401A Lewisville, TX 75057

    I ordered a cell phone and a cell phone accessory. How will those be shipped?

    Your mobile phone accessory will be shipped in the same box as the cell phone.

    How do I track my order status?

    Visit our order tracking page and submit your email and order ID. If a tracking number has been assigned, click the number and you will be taken to FedEx.com to track the progress of your order. If a tracking number has not been assigned, simply check back later in the day.

    How can I make my payment?

    The easiest way to make your MetroPCS payment is to sign up for Auto-Pay through eWallet, which allows an automatic debit to be made to your designated credit/debit card each month. Credit card payments can also be made through our automated system by dialing *99, at a MetroPCS store, online with Express Pay, or through My Account. In addition, you can pay at an authorized payment center, MetroPCS store payment machine, by mail, or by Western Union.

    I received the wrong item. What do I do?

    Simply return the item using the return shipping label that was enclosed in the original shipping package and we will issue a refund. Please note that it can take up to two weeks to process items and receive a refund. You will need to purchase the original item again in order to receive it.

    How does AutoPay work?

    AutoPay automatically makes your monthly payment using a debit/credit card or e-check that you designate. AutoPay handles all charges to ensure your service is not interrupted.

    How do I check a cell-phone order I placed online?

    If you have a question about an existing order, please call the phone number listed in your Order Confirmation or Shipping Confirmation email. You can also check your order status here.

    Does FedEx deliver during the weekend?

    FedEx does not deliver for MetroPCS on Saturday or Sunday.

    What company will deliver my package?

    FedEx delivers all packages for MetroPCS.

    What payment methods are accepted for online payments?

    Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

    Where can I get a MetroPCS Payment Card?

    MetroPCS Payment Card only available at Wal Mart in denominations of $20, $30, $40, $50, and $60 and are for use for service and for MetroConnect only. No fees.

    Can I pay for more than one month at a time?

    Yes. Pay in advance for as many months as you wish for all account types except By The Minute. Your account balance will reflect a credit until it is time to make another payment. During the time that your account has a credit balance, you will not receive a text message payment notification, since no payment is due.

    Can I make one payment and then allocate some money to MetroConnect and some to my monthly service?

    Money cannot be moved from your monthly service to MetroConnect. You will need to designate money at the time of payment to MetroConnect.

    Where can I get a MetroPCS Payment Card?

    MetroPCS Payment Card only available at Wal Mart in denominations of $20, $30, $40, $50, and $60 and are for use for service and for MetroConnect only. No fees.

    I made a payment over 2 hours ago and it has not posted, who can I call for assistance?

    Questions about payments made through metropcs.com, Customer Service, eWallet or *99 should be directed to the Payment Support Center at 1-855-224-2140. Please have your confirmation number and payment method ready. Payments made at an Authorized Dealer or MetroPCS store should be directed back to the store.

    Do I automatically get an eWallet if I sign up for MetroPCS service?

    No. You need to create your eWallet on the Payment tab of My Account, add the contents and establish your default payment method.

    If I change my phone number or phone does my eWallet follow me?

    Yes. Your eWallet will follow you if you change your phone number or cell phone.

    If I move to another account will my eWallet follow me?

    No, if you move to another account, eWallet will not follow you. You will need to return to My Account to save your payment methods.

    Can I see my purchases and/or payments through eWallet?

    You can see the payments and purchases made using MetroConnect Payment History tab of My Account. You cannot see payments or purchases made using other payment methods (debit/credit card or e-check).

    I have allowed you to store my credit card/bank information. How do I know it's secure?

    We treat security of your payment information very seriously. eWallet is secured through Single Sign On security, as well as standard encryption protocols for both data and transmission. eWallet meets PCI and Reg E compliance requirements.

    How do I set up AutoPay through eWallet?

    AutoPay is an option within eWallet. Simply save your payment method in eWallet through My Account, and then select the option for AutoPay.

    Is there a grace period for making payments?

    In order to ensure continued use of your MetroPCS service, you must pay for the service by your due date. If you do not pay for your service by the due date, your service will be suspended until the payment is made.

    Can I retrieve my confirmation number if I did not record it at the time I made my payment?

    Yes, if you paid by credit/debit card, you can call 1-855-224-2140 and provide the card number. If you paid by cash, you should have received a text message to your phone with the confirmation number. If you no longer have that text, then your confirmation number cannot be retrieved. If you did not receive a text message upon completion of payment, please return to the store.

    When will the payment be posted on my account?

    Successful payments are posted to the account within two hours of payment.

    What payment methods are accepted for online payments?

    Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

    Why do I need to keep the confirmation text message once I make a payment?

    You must have the confirmation number in the event you have questions about your payment.

    What happens if I forget to pay?

    If you forget to make a payment by your due date, your service will be temporarily suspended until a payment is made. Late payments may result in fewer days of service that month. If you don't make a payment for two consecutive due dates, your service will be disconnected and your phone number may be given away.

    Why are the 'Authorize' or 'Next' buttons gray when making an online payment?

    You may have a pop-up blocker on your computer. It must be turned off to make a payment. Also, verify that all of the fields on the screen have been filled in with the correct information. All fields must be appropriately updated in order to proceed to the next page.

    What confirmation do I receive when I make an online payment?

    A confirmation number will appear after you click 'Submit.' You will be required to provide that number in the event you have a payment question. We encourage you to write down the number or print the page for your records. You will also receive a text message with your confirmation number for each successful payment.

    If my service has been or is going to be disconnected, can I restore or keep my service immediately by paying online?

    If your service has been suspended for lack of payment, you can restore your service immediately by making a payment online or by calling *99 from your phone. You may also visit a MetroPCS store or Authorized Payment Center. If your service has been disconnected, you will need to reactivate your service through the ACTIVATE button online or by calling *228 from your MetroPCS phone. You will be given a new phone number.

    What is eWallet and how do I sign up?

    Think of eWallet as an electronic version of the wallet you carry every day. eWallet is your personal, secure place to store payment methods (debit/credit cards and e-check information) to use when you want to pay for something on metropcs.com. eWallet lets you make payments quickly. You assign a nickname for each payment method. You can also set a particular payment method as your default. And, you can set up AutoPay in your eWallet. You can sign up for eWallet by registering for My Account. Once you've done that, click on the 'Payments' tab to save your payment methods. You can also save a payment method to eWallet at the end of any payment transaction.

    Do I need to have an eWallet to make a payment?

    You do not need an eWallet to make a payment. However, if you save your payment information in eWallet, you will not have to re-enter the information the next time you make a payment. eWallet is speedy, smart, simple and secure.

    If I make a payment through eWallet how long will it take to post?

    Payments made through eWallet post within 2 hours.

    If I share an account with someone else or several people, will everyone on the account have their own eWallet and be able to see each others?

    Each person on the account can have their own eWallet, but each eWallet is secure, confidential and cannot be viewed or changed by anyone else.

    How can I change or cancel AutoPay?

    To cancel AutoPay, simple click the button marked "Stop" next to the payment method you designated for the service. To change AutoPay, select "Stop" and then select "Enroll this payment method for AutoPay" for another payment method you've put in eWallet.

    I just changed my AutoPay to another card, how long will it take for the card to go into effect?

    Changes made within eWallet are generally made within one hour.

    How long will it take to get my order?

    When you receive your order will depend on when you made the purchase and the shipping option you selected. Shipping does not include order processing time. Once an order has been processed and verified, the order will ship via FedEx Standard Overnight® or FedEx 2Day®. Weather can cause delays in delivery. If this happens, FedEx will provide further information with your tracking information.
  • Orders placed before 3:00 p.m. EST Monday-Friday will be shipped before the end of the day of purchase. FedEx Standard Overnight® deliveries can be expected by end of day the day after purchase. In rare cases, delivery will be by the end of second business day after purchase. FedEx 2Day® deliveries can be expected in two (2) business days.
  • Orders placed after 3:00 p.m. EST Monday-Friday will ship the next business day. FedEx Standard Overnight® deliveries can be expected by end of day two days after purchase. In rare cases, delivery will be by the end of the third business day after purchase. FedEx 2Day® deliveries can be expected in three (3) business days.
  • Orders placed on Friday after 3:00 p.m. EST, Saturday, Sunday or on a holiday will ship the next available business day. FedEx Standard Overnight® deliveries can be expected by end of next business day following the day of purchase because FedEx does not deliver on Saturday or Sunday. FedEx 2Day® deliveries can be expected in next two (2) available business days.
  • Do I have to be home to accept the delivery?

    An adult must be present to sign for the delivery. The signing adult does not have to be you, just someone over the age of 18. FedEx will not leave the package without an adult's signature.

    What information will you ask for if I make my payment over the phone?

    To make a payment with a credit or ATM debit card, have the following information ready:

  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The credit/debit number on the front of your card or the 10 digit PIN of your MetroPCS payment card
  • Your CVV2 security code. For MasterCard/Visa, it is located on the back of your credit card in the signature strip. It is at least 3 digits and is always printed AFTER your credit card number. For American Express, the security code is the four digits on the front of your card.
  • Month/Year credit card expiration date
  • Zip code where the debit/credit card statement is mailed
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.


  • To make a payment with a checking account, have the following information ready:



  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The routing number and checking account number. The routing number is the 9-digit identifier that is specific to your bank. It is located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers (see illustration).
  • Additional personal information that only you would know to verify your identity.
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.
  • Can I cancel a payment I submitted?

    No, payments cannot be cancelled once submitted.

    I chose the Send Text option to get my balance but I did not receive it. How can I get my balance?

    Dial *99 or click on the MyMetro button on your phone to view your balance. Your balance is also available via My Account.

    My MetroPCS payment card will not go through. Who can I call for assistance?

    Please call the Customer Service number on the back of your MetroPCS payment card.

    I registered my payment information but I have forgotten my password. How can I retrieve it?

    On certain phones you can retrieve your password on your phone via MyMetro. If not, you can go to My Account online and Select 'Forgot Password,' and answer the security question you selected when you first registered your My Account. A temporary password will be provided to you via text message. Submit that on the My Account login page and then you will be able to change your password and access your saved payment information.

    Do I have to use the phone payment service?

    No. The phone payment service is offered for your convenience only and is one of many payment options available to MetroPCS customers.

    What payment methods are accepted for phone payments?

    Credit card (MasterCard, Visa, American Express), ATM debit card (Star, Pulse, NYCE, ACCEL), and MetroPCS Payment Card.

    Do I have to use the online payment service?

    No. The online payment service is offered for your convenience only, and is one of many payment options available to MetroPCS customers.

    Why would I want to set a payment method as my default?

    We recommend setting a payment method as your default because it's convenient. You can make your monthly payment in seconds if a payment method is pre-selected. Even better, if you set up AutoPay, you can automatically pay each month without needing to visit My Account. Default payment methods are speedy, smart, secure and simple.

    Are there live agents on your help line?

    Yes. We have agents available to assist you 7 days a week, 24 hours a day. Call 888-8metro8 then follow the prompts and you will be directed to an agent.

    How do I find out how much money is in my MetroConnect account?

    You can check your MetroConnect balance in My Account or by dialing *99 from your MetroPCS phone and following the prompts. Additionally, MetroPCS notifies you during any TravelTalk® call how much money you have remaining.

    Why was my payment declined?

    Some possible reasons for payment decline include using an expired payment account, having insufficient funds to cover the payment amount, or exceeding your credit card limit. Your payment may also be declined if you provide an incorrect MetroPCS Account or Phone number or if a duplicate payment is detected. If your payment is declined, you are still responsible for making a timely payment to MetroPCS using another payment method.

    How will I know when I run out of money in my MetroPCS MetroConnect® account?

    You can find out how much remains in your prepaid MetroConnect account by dialing *99 from your MetroPCS phone and following the prompts. Additionally, MetroPCS notifies you during any TravelTalk® call how much money you have remaining.

    Where can I make a payment in store?

    Please visit your nearest Payment Center. Locations are available through our store locator.

    My payment was declined but I see charges being held on my card/bank account. Why?

    If you received a message or an email that your order was not processed, then MetroPCS has not charged your payment card. However many cards have a hold policy. When a transaction is attempted, your card company may put a hold on your funds. Since this transaction was declined your funds were not moved to our bank. Each credit card issuer has its own policy on how long these holds remain in place. You will need to contact your credit card issuer to find out when the hold will fall off. We have no control over this as it is your credit card company's policy.

    What is MetroConnect?

    Each customer receives a MetroConnect® account upon activation. This account allows you to use additional MetroPCS cell phone services such as @metro, MetroWEB, MetroSTUDIO and more. You can add money to your account anytime you like; the balance carries over from month to month.

    What phones are compatible with hearing aids?

    You can find a list of hearing-aid-compatible cell phones on our hearing aid compatibility page.

    If I switch to MetroPCS, can I keep my current number?

    Yes. You can keep your current number when you switch to MetroPCS. Find out more on our Satisfaction Guarantee page that's located in the Why MetroPCS showing in the menu directly under our logo at the top left corner of your screen.

    Is there a service document that I am agreeing to by signing up for My Extras?

    Yes - please see our Terms and Conditions of Service section

    When you first use your phone, you will be asked to confirm that you are over 13 years old and to accept TOS. We will then ask you to provide us with your zip code, gender and birth date so that we may serve content and offers from your area. If you do not immediately accept TOS, a message will remain in your recent Info and Offers Menu, allowing you to accept TOS at a later time.

    "

    How do I cancel My Extras?

    For the downloaded version of MyExtras you may choose to simply turn off sound notifications or you may delete the application. You may also choose to contact customer support at myextrassupport@mobileposse.com where they can suspend your account. If you change your mind, you are welcome to re-enroll at any time.

    If MyExtras was already on your phone when you purchased it then just enter MyExtras and go to 'options' under the main menu. From here you may choose to turn off all notifications and audible alerts. You may also choose to suspend your account by contacting myextrassupport@mobileposse.com.

    "

    What is MetroPCS My Extras?

    It is a FREE application for your mobile phone or smart phone that allows you to receive information, deals and offers from MetroPCS, including interesting content, trivia, and other special offers.

    What kind of offers will I receive?

    You will receive popular information like weather forecasts, current gas prices, trivia and sports scores, along with coupons and discounts from local and national businesses. You will also receive occasional messages from MetroPCS including helpful tips, discounts on MetroPCS products and services, and other special announcements.

    What warranty does MetroPCS offer for accessories?

    MetroPCS offers a one-year limited warranty on all MetroPCS branded cell phone accessories.

    What are the rules for accessories warranty exchanges?

  • The warranty is effective for one year starting on the date of original purchase.
  • The warranty covers all mechanical and electrical problems, except those arising from abuse or tampering.
  • The defective accessory must be returned to the original MetroPCS store of purchase with accompanying receipt.
  • What information will you ask for if I make my payment online?

    To make a payment with a credit or ATM debit card, have the following information ready:



  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The credit/debit number on the front of your card or the 10-digit PIN of your MetroPCS payment card
  • Your CVV2 security code. For MasterCard/Visa, it is located on the back of your credit card in the signature strip. It is at least 3 digits and is always printed AFTER your credit card number. For American Express, the security code is the four digits on the front of your card.
  • Month/Year credit card expiration date
  • ZIP Code where the debit/credit card statement is mailed
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.


  • To make a payment with a checking account, have the following information ready:



  • Your MetroPCS phone number
  • The dollar amount you wish to pay
  • The routing number and checking account number. The routing number is the 9-digit identifier that is specific to your bank. It is located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers.
  • Additional personal information that only you would know to verify your identity.
  • Be sure and print out the confirmation page for your records. You will also receive a confirmation text upon successful payment.
  • What do I do if I need to exchange my phone under warranty?

    If you need to exchange your cell phone and it is covered under our warranty policy, please visit a MetroPCS store or an authorized dealer. Use our store locator to find the nearest repair/exchange center. Not all warranty options available at all locations. Warranty exchange fees are subject to change. All warranty options exclude exchanged phones that show signs of outside physical or liquid damage or that are no longer within the manufacturer’s warranty. MetroPCS warranty replacement phones are not guaranteed to be new nor are you guaranteed to receive the same model or the same color. If the exact model is not available, replacement will be of like kind and quality. Color, features and accessory compatibility are not guaranteed.

    Warranty Option: Free in-store exchange within 30 days of purchase:

    If the cell phone doesn't work properly when you receive it or stops functioning for a reason covered by the warranty, you may return it for a free warranty exchange. Just bring your cell phone to a MetroPCS store or authorized dealer and if the problem is deemed to be in warranty, an exchange will be made. If the store doesn't have the same phone in stock, an exchange by mail will be made, which can take up to three days.

    What is the Federal Universal Service Fee?

    The government established the federal Universal Service Fund ("USF") to promote the universal availability of telecommunications services at reasonable rates to all American consumers. The USF provides financial support for telecommunications and information services at schools, libraries and rural health care facilities, and subsidies for local service to high cost areas and low income households. All retail providers of telecommunications services providing interstate service, including MetroPCS, are required to contribute to the federal USF. Contributors are permitted by the Federal Communications Commission to add a line item to customer bills to recover their contribution costs to the federal USF.



    If you are one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all USF fees. If you are on one of our tax-inclusive, non-promotional Wireless for All plans, all fees are included and your balance each month will not change unless you make changes to your account.

    Are there any costs in addition to the monthly fee?

    If you are on one of our Legacy plans (any plan other than what is currently posted on our Plans page), you are responsible for all federal, state and local taxes and assessments. Each phone is assessed a monthly $.90 plus tax WNP Fee. If you are on one of our current tax-inclusive, non-promotional Wireless for All plans, your balance each month will not change unless you make changes to your account.



    If you choose to pay your monthly fee by dialing *99, you will incur a $2 service charge. Payments made by calling 1-888-8metro8 will incur a $3 service charge. Payments in stores over the counter will incur a $3 service charge. Payment made via payment machine will incur a $2 service charge. Payments made at Authorized Payment Center will incur a $3 service charge. Payments made at Western Union will incur a $3.50 service charge.

    How will I know when to make a payment?

    Each month you will receive a text message on your phone showing how much you owe, your account number and payment due date. Electronic Statements (e-statements) are available online through My Account for $1 per month per line. E-statements detail all of your local calls.

    Warranty Option: $30 in-store replacement:

    If you experience problems with the cell phone after 30 days and it's still under warranty (up to one year after purchase date), you may return it for a like-for-like warranty replacement. Just bring your cell phone to a MetroPCS store or select authorized dealers and if the problem is deemed to be in warranty, you will be given a replacement.

    Warranty Option: $15 exchange

    If you experience problems with the cell phone after 30 days and it's still under warranty (up to one year after purchase date), you may return it for a like-for-like warranty exchange. Just bring your cell phone to a MetroPCS store or select authorized dealers and if the problem is deemed to be in warranty, a replacement phone will be ordered for you, which can take up to three days. When the replacement phone arrives at the store, it will be held for you to come back to the store and make the exchange.

    Warranty Option: Contact the manufacturer

    You can contact the cell phone manufacturer directly to arrange for a warranty exchange. Do not ship the mobile phone to MetroPCS. This will delay the exchange process.

    How can I make a payment?

    We offer several ways to make a payment.

    • Metropcs.com:

    o    AutoPay is the easiest way to pay bill because it allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account.

    o    My Account allows you to pay using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it.

    o    Express Pay lets you pay without signing in to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.

    • PHONE:

    o    Dial *99 to pay through our automated system.

    o    Dial 888-8metro8 for Customer Service.

    o    Use the MyMetro app for debit/credit card payments.

    o    VCPay app for BlackBerry and Android phones

    • STORE:

    o    MetroPCS store

    o    MetroPCS store payment machine

    o    MetroPCS store drop box

    o    Authorized Payment Center

    • MAIL:

    o    Mail your payment to:

    MetroPCS Wireless, Inc.
    PO Box 5119
    Carol Stream, IL 60197-5119

    *Please write your service account number on your check.

    Can I tether or otherwise connect my MetroPCS phone to my laptop or computer to create a data connection via my phone?

    Yes. You can use MetroPCS 4GLTE Mobile Hotspot to tether your MetroPCS phone to other devices if you use one of these phones to do so: ZTE Anthem, LG Motion 4G, Coolpad Quattro, or Samsung Galaxy S Lightray 4G.

    Will I have 4G LTE service wherever I go in MetroPCS coverage?

    No, not everywhere. Here's why: First, as MetroPCS builds out its 4G network within the 14 markets, the initial build will be in core city areas within MetroPCS Home coverage for that market. So, for example, the city of Dallas will be covered in the initial 4G-network build, but cities like Waco, Texas and Shreveport, Louisiana will not. Second, customers will not have 4G service in MetroPCS Extended Homes Areas. Web, email, and multimedia will still be available in some areas, but not the full 4G experience. Third, customers will not have 4G service when in TravelTalk areas – but they will still be able to make and receive phone calls – at 19-cents a minute – and send and receive text messages at no charge.

    What are the rules for returns of phones purchased online?

    We want you to be happy with your mobile phone. MetroPCS customers who are dissatisfied with their new phone or service may return their cell phone for a full refund, no questions asked. It's the MetroPromise.



  • Returns must be for reasons outside of warranty issues.
  • Online customers must return the phone to the Online Returns Center per the instructions included in the shipment packaging. MetroPCS stores and Authorized Dealers cannot accept returns for phones purchased online.
  • The phone must be returned within 30 days of purchase with less than one hour of talk time.
  • The phone must be returned in "like new condition" and contain all original packaging and accessories.
  • This return policy applies to the purchase of new equipment from www.metropcs.com.


  • Return Policy is for new account activations only with phones purchased on metroPCS.com. Phone upgrades are non-refundable. Application download fees, funds in MetroConnect and monthly service fees are non-refundable.

    How do I return my purchase?

    Our cell phone return policy is simple. MetroPCS customers who are dissatisfied with their new phone can return it, no questions asked. It's the MetroPromise. See our full return policy for details.

    I've lost my return shipping label. How do I return my purchase?

    If you've lost your return shipping label or if one was not included, you will need to pay for shipping. Address the package to: MPCS OLS Returns c/o Broadtech 1401 Lakeway Drive Suite 1401A Lewisville, TX 75057

    How will I know if the TravelTalk per minute rate applies?

    After you answer the call, you will hear a whisper informing you that an incoming TravelTalk call is waiting. The cost for the call is $.19 per minute plus taxes and fees. You chose to accept the call and charges by pressing 1 or not accept the call and charges by hanging up.

    How long of a message can a caller leave?

    Callers can leave messages up to 60 seconds long. Voicemail to Text will transcribe up to 480 characters. If the message is longer than 160 characters, it will be split into separate text messages. Customers who receive their transcription through email will receive one message along with an attached audio recording of the message.

    What happens if I change my username or password on my email account?

    If you change your email username or password, you will need to re-register this information in mail@metro. Go to the main menu and select "Set up email account" and complete the steps in this process. Select "OK" when you receive the message, "Remove all personal data for current account?"

    Is there a limit to the number of ringtones I can have on my phone?

    The number of ringtones you can store on your mobile phone depends on the available memory of your cell phone. If you delete any ringtones on your cell phone to store new ones, you will have to purchase the deleted ringtones again if you want them back.

    What happens when I receive a phone call during a music download?

    Usually, the data connection is interrupted and the download will not complete, but this may vary by phone. If your download is interrupted and does not complete, you will have the opportunity to resume the download.

    Will I still receive the converted voicemails while travelling in a TravelTalk® area?

    Yes.

    Can I sort emails in my account?

    Yes. You can sort emails by date, sender or subject.

    Are there really no hidden fees?

    There are no hidden fees - MINUTES PROMISED = MINUTES DELIVERED EVERY TIME!

    ZTE C88 Spanish

    ZTE C88

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    ZTE Agent

    ZTE C78

    ZTE C79

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    Motorola RAZR V3m

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    Motorola KRZR

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    MOTORAZR V3s

    LG Select

    Samsung A645

    Samsung A570

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    LG Beacon

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    Kyocera Presto

    MOTO VE440

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    Nokia 1606

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    Samsung Freeform

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    I lost my phone and I have MetroGUARD phone insurance. How do I file a claim?

    Call 866-862-3397 or file a claim online

    How do I download ringtones to my phone?

    You can download ringtones from MetroSTUDIO or by using MetroWEB on your phone. If you have an Android™ cell phone, it came preloaded with the MetroSTUDIO app. You can download ringtones from there.

    How do I download music to my phone?

    You can download full-track MP3s from MetroSTUDIO or by using MetroWEB on your phone. If you have an Android™ cell phone, it came preloaded with the MetroSTUDIO app. You can download ringtones from there.

    How long will it take for the converted Voicemail to Text message to arrive?

    Customers usually receive the converted message within one minute of the caller leaving their voicemail.

    How do I access Metro411 unlimited directory assistance from my phone?

    Dial 4-1-1 and press Talk.

    How is MetroPCS's 4G network different from our current network?

    The MetroPCS 4G network is designed so that customers can enjoy a richer multimedia experience. That means users can watch video on demand, download full-track music, and upload photos and videos to social networking sites such as Facebook and YouTube.

    How does Metro411 unlimited directory assistance work?

    Request the city and state and category: Business Name, Business Type or Person of your requested listing. The number will be read out twice and the call will complete to most local listings. You will also receive a text message of your requested listing information.

    Where can I find troubleshooting help?

    First, verify that you are on a mobile phone with an unlimited plan that supports Pocket Express and that it has downloaded correctly. For further questions or troubleshooting, email support@handmark.com.

    How many phone numbers can be associated to an International Calling Card (*123) account?

    You can associate up to 6 phone numbers.

    Will Unlimited International Long Distance work with any MetroPCS cell phone plan?

    No. Unlimited International Long Distance is only available as an add-on service for the $50, $60, $50 4G LTE and $60 4G LTE Rate Plans.

    Are there any additional costs or taxes for long distance calls?

    If you have one of our unlimited talk, text and web cell phone plans, there is no additional cost for long distance calls. If you have one of our Legacy mobile phone plans, you are responsible for all federal, state and local taxes, fees and assessments, plus an additional monthly wireless number portability fee.

    What features work while I'm in TravelTalk coverage areas?

    Most of your voice features will work when you travel. However, while traveling outside the MetroPCS coverage area, you will not be able to download ringtones, send or receive picture messages or access the web.

    If I send a message to a friend on another carrier, will they be charged for receiving my message?

    Probably. It depends on the services they have selected with their wireless provider.

    Which name will show if I have the caller as a contact in my phone book?

    The name you have stored in your phone's contact list is what will display when a contact is calling.

    Can I dial 911 while traveling?

    Yes, you can dial 911 while traveling.

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    PAYNOW: Making payments to MetroPCS by text. What to know:

    Will I be charged when receiving international calls?

    No. There is never a charge for receiving international calls.

    Can I add and delete numbers from my International Calling Card (*123) account?

    Yes! Just visit an authorized payment center or log on to www.mystar123.com.

    How do I assign certain ringtones to a specific caller?

    It varies depending on the cell phone. However, the caller must be a contact in your cell phone's address book to assign a ringtone to them.

    Can I send or receive text messages while I'm in TravelTalk coverage areas?

    Yes. You will be able to send or receive text message in all TravelTalk coverage areas.

    When do International Calling Card (*123) minutes expire?

    Minutes will never expire.

    While I am traveling can I call directory assistance? If so, how much will it cost?

    When traveling you can call directory assistance. If you're outside a MetroPCS coverage area, a charge per minute plus tax will apply, plus any other directory assistance charges.

    How do I add a new contact on mobile instant messaging?

    Press the Menu key and select "Add Contact."

    Can I tether or otherwise connect my MetroPCS phone to my laptop or computer to create a data connection via my phone?

    Yes. You can use MetroPCS 4GLTE Mobile Hotspot to tether your MetroPCS phone to other devices if you use one of these phones to do so: ZTE Anthem, LG Motion 4G, Coolpad Quattro, or Samsung Galaxy S Lightray 4G.

    How can I get the incoming and outgoing server information to set up other providers?

    You must contact your email provider to get this information. Please be aware that some providers only allow incoming email, or have special port numbers for outgoing email.

    How much money can I add to my account at one time?

    You can add up to $100 at one time.

    Can I turn Screen-it off?

    To turn Screen-it off, simply dial *85 from your phone. To turn Screen-it back on, dial *65 from your phone.

    Can I use other features on my phone without logging off mobile instant messaging?

    If you select the "Stay alerted" box on the sign-on screen, you can navigate away from mobile instant messaging and stay logged on.

    Can I dial international destinations directly with my MetroPCS cell phone if I'm in the MetroPCS home service area?

    Yes. You can call international destinations included in Unlimited International Long Distance anywhere your phone has service, excluding roaming areas.

    How many cards can I have in eWallet and how does card designation work?

    You can have as many cards as you want. Simply select "Add Payment Method" and enter the card information. At this time, you can nickname the individual payment methods and choose which one you want to be your AutoPay and/or Default.

    How does eWallet affect my MetroConnect account?

    eWallet is separate from MetroConnect. You can still add funds to MetroConnect, and you can save your payment method for MetroConnect in eWallet.

    If I pay for my phone through eWallet and the other people on the account do not pay for theirs, will I still have service?

    No, we're sorry, but if another person on your account does not make their payment, the entire account will lose service.

    Where can I find my bank accounts' Check Routing Numbers and Account Numbers?

    A Check Routing Number is a 9-digit number, which appears on the bottom of paper checks and helps identify and route them to the financial institutions that the checks are drawn upon. Your checking account number also typically appears on the bottom of your paper checks.

    Can I cancel or not use eWallet?

    eWallet is an optional service that we encourage you to use as it provides our fastest method to make your payment. It is not required and can be cancelled at any time.

    Can I use TravelTalk as soon as I activate it?

    Yes. Just make sure to update the Preferred Roaming List, set your phone to "Roam" or "Automatic" and ensure you have appropriate funds in your MetroConnect account or have added the TravelTalk bundle to your account.

    Can I download content to my cell phone?

    Yes, you can download content to your mobile phone by going to MetroWEB and clicking the "MetroSTUDIO" link.

    Can the MetroPCS *123 International Calling Card be used if I am roaming?

    Yes, it can be used while roaming. Both *123 and the access numbers will work.

    Will I be notified when I receive an email on my phone?

    In some cases. You can set up mail@metro to notify you whenever you receive a corporate email or email from Yahoo!, Gmail, Hotmail or AOL/AIM.

    Is there a new version of mobile instant messaging?

    Yes. Current MetroPCS cell phones will already have the newest version of mobile instant messaging. Owners of Huawei M750, Kyocera Laylo, Motorola Hint, Motorola VE440, Samsung Messager, Samsung Messager II, Samsung Finesse, Samsung Freeform or LG Lyric cell phones can go to the @metro catalog on their phone and download the new version of mobile instant messaging.

    Why am I required to press "OK" regarding using funds from my MetroConnect® account if Metro411 unlimited directory assistance is free?

    Metro411 Unlimited Directory Assistance does not require the use of MetroConnect funds, however, this generic message is to let all users know that some features and services within the @metro catalog may require MetroConnect funds.

    Will I receive email notifications in real time?

    It depends on the email provider. Some email providers allow for real-time notifications, however other don't. Most email providers will automatically check for mail every 30 minutes. You may manually refresh your inbox with the "Check email" button in mail@metro.

    Am I charged for calling MetroPCS customer service while traveling?

    No. If you dial 611 from your MetroPCS phone, the call is free, however this will only allow you to make a payment on your account. If you need help or information, dial 1-888-8metro8 from a landline.

    Are the rates the same when I dial *123 as when I dial a local access number?

    Yes, the rates are the same.

    What is a Preferred Roaming List?

    A list of our Roaming Partners that is stored on your MetroPCS phone. This list provides the ability to travel onto our Roaming Partners' networks.

    Is there a limit on the number of emails that I can have in my Inbox?

    It depends on the cell phone. You may be limited to a certain number of emails or limited to a certain number of days you can keep your emails.

    What if I'm unable to find information I'm looking for from Metro411 unlimited directory assistance?

    If you can't find what you're looking for by searching Metro411 unlimited directory assistance, you can connect to a live operator from the results page. Just go to Options and select "Connect to Operator."

    How do I reload my account?

    Reload your account by visiting a MetroPCS Authorized Payment Center.

    Will emails from both accounts be shown in the same Inbox?

    The emails from both accounts will not appear in the same Inbox. Emails for each provider are shown in separate Inboxes.

    Can the MetroPCS *123 International Calling Card be used to originate a call from outside of the United States?

    Yes! You can make calls from Mexico, Brazil, Colombia, and from anywhere in Canada.

    What happens if I miss a phone call while I am traveling?

    Your voicemail display may indicate that you have a voicemail while you are traveling. When checking your voicemail from your phone while outside your MetroPCS home coverage area you will incur the TravelTalk per minute charge.

    Can I hear different languages when using the service?

    Yes! You can select from English, Spanish, Portuguese, and Korean.

    Can I receive international calls on my MetroPCS cell phone when I am outside of the United States?

    No. MetroPCS cell phones do not work outside of the continental United States.

    Can new and existing 4G LTE customers participate in a MetroPCS Family Plan?

    Yes. New and existing 4G LTE customers can participate in a MetroPCS Family Plan and will receive the $5 Family Plan discount.

    What happens if I upgrade to a new 4G LTE phone while on a metered data plan?

    The new phone will continue on the same data allocation. The monthly data allocation will not reset when you upgrade your phone.

    Can I purchase additional Services for my MetroPCS 4G LTE rate plan?

    Yes! Information about all Services available for purchase for your 4G LTE rate plan is available in our Services section of the web site.

    Does sending a picture to my friends phones count against my data allocation?

    Yes, sending pictures (MMS) will count against the data allocation and total data usage will be displayed on the data meter.

    When does my monthly data allocation reset?

    The data allocation resets at the beginning of your payment cycle.

    Can I get more data at 4G LTE speeds?

    You can always upgrade your plan to receive more data at 4G LTE speeds. The new allowance of data at 4G LTE speeds will immediately be available for use in the current bill cycle.

    I am currently a MetroPCS 4G LTE customer. How will the service plan changes affect my existing service?

    The new 4G LTE Rate Plans will not affect your MetroPCS service as long as you maintain your current service plan. Should you choose to switch plans, you’ll be able to choose from one of the four new 4G LTE service plans.

    What does a "soft cap" mean?

    You will enjoy 4G LTE data speeds until your data usage reaches the soft data cap for your 4G LTE rate plan. Once you reach the soft data cap, you can continue to access the web, download and stream music, send photos and check your social media apps, but at reduced speeds.

    If I make my payment early, will my data meter and monthly data allocation reset early?

    No, neither will reset until the next payment cycle begins.

    Does the time to upload and download files vary even when I am on a 4G LTE network?

    Yes. The time it takes to upload or download files varies – even on a 4G LTE network. That’s because conditions vary based on your location, the phone’s processing power, memory, number of other users of the network, server speed, etc.

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    Is data usage metered on Wi-Fi?

    Wi-Fi data usage is NEVER metered.

    Is my data usage metered if I am out of MetroPCS 4G LTE coverage?

    No. Data is only metered when you are in MetroPCS 4G LTE coverage.

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    If I choose to upgrade to a new smartphone, will there be a difference in rate plan pricing or additional fees?

    Existing customers who wish to upgrade to a new smartphone will be assessed an upgrade fee to be paid along with the phone price at purchase.

    MetroPCS AND T-Mobile:

    1. What was announced May 1, 2013?



  • We announced that MetroPCS and T-Mobile have officially joined forces.
  • We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.


  • 2. What does the combination of MetroPCS and T-Mobile mean for me?


  • Nothing changes with your current service, plan, phone number or phone, or where you can make your payments or receive customer support.
  • Beyond that, it means that you can expect even more from MetroPCS with access to more cutting-edge smartphones, more coverage with a nationwide 4G network coming soon, more value with simple and affordable no annual contract rate plans and more resources to give you what you demand and deserve.


  • 3. If I am a MetroPCS customer, does this mean I am now a T-Mobile customer?


  • No. T-Mobile and MetroPCS will operate separately, and MetroPCS will maintain its brand name and its customers.
  • Some of the key benefits for our customers include combining the best of MetroPCS and T-Mobile so that we may soon provide access to a faster, nationwide 4G network, as well as a wider selection of cutting-edge smartphones.


  • 4. Does my current service or rate plan change?


  • No, your current service or rate plan will not change unless you choose to change it.


  • 5. Are MetroPCS’ service plans still unlimited talk, text and data and tax inclusive?


  • Absolutely. MetroPCS will continue to offer unlimited talk, text and data services inclusive of all applicable taxes and regulatory fees.
  • And, MetroPCS is still focused on offering no annual contract services at a low, flat rate that fits your lifestyle.


  • 6. Does this mean that I am required to sign a contract for wireless services? Am I now under a contract?


  • No. You are not currently under a contract, and you are not required to sign a contract to continue to receive your current MetroPCS service.
  • MetroPCS still stands for no annual contract, and we remain committed to providing you with unlimited wireless services at an unmatched value.


  • 7. How do I pay my bill? Can I pay at T-Mobile stores now?


  • For the immediate future, you will continue to pay for your service as you always have through the existing MetroPCS stores and payment channels.
  • We will notify you in advance if those channels are expanded in the future.


  • 8. I heard that MetroPCS and T-Mobile operate different kinds of networks. Do I need to get a new phone?


  • No. You can continue to enjoy MetroPCS service with your current phone, and we will maintain our mobile networks to give you the best experience possible.
  • MetroPCS stands behind our products and services, and this combination with T-Mobile does not interrupt our ability to provide you with wireless services.
  • Should you decide to upgrade your phone in the future, there will be many more exciting choices, all with cutting-edge technology and access to a nationwide 4G network.


  • 9. Do I have access to a nationwide 4G network? If so when?


  • As part of our integration with T-Mobile, one of the key benefits will be access to a faster, higher capacity nationwide 4G network.
  • We will continue to keep you updated on our progress.


  • 10. When will I have access to more phones?


  • Keep an eye out for exciting new phones arriving at stores and online in the near future.
  • We will continue to update you as new phones become available.


  • 11. Will you offer the same promotions and phone pricing as T-Mobile?


  • No. T-Mobile and MetroPCS will continue to operate separately with independent pricing and special offers.


  • 12. Will you be expanding markets?


  • We are always looking for new opportunities to grow, and we will continue to update you on any plans to expand our presence in other markets while we build our faster, nationwide 4G network.
  • Please visit metropcs.com to view our coverage maps and Home Area for a list of current markets.


  • 13. Do I still contact MetroPCS for support?


  • Yes. MetroPCS customer service will continue to support you via our Corporate Stores, Dealer Stores, MetroPCS.com, dialing *611 from your MetroPCS phone or 888-8metro8 (888-863-8768).


  • 14. Are there any changes to MetroPromise?


  • No. Customers who purchase MetroPCS phones still qualify for the MetroPromise under the following conditions.


  • 15. Where can I go to get updates on the combination as they happen?


  • You can continue to visit www.metropcs.com/more for any new information. We are committed to keeping you updated on our progress and other important developments.
  • Additionally, you may also go to your nearest store for answers to your questions about the combination with T-Mobile or feel free to contact customer service for issues related to your account. Simply dial *611 from your MetroPCS phone or 888-8metro8 (888-863-8768).


  • 16. Where will MetroPCS roll out its first Nationwide 4G phones first?


  • The rollout is currently being determined, but we anticipate having all markets selling Nationwide 4G phones by early 2014.


  • 17. I live in a non-MetroPCS market. Does the combination with T-Mobile mean that I will be able to have MetroPCS service?


  • We currently only have phone numbers available for our Home Market areas, but stay tuned for updates as we continue to grow our presence in other markets. Please see our coverage map and select Home Area for a list of our current markets.


  • 18. Is there a difference between MetroPCS and T-Mobile 4G speeds?


  • With all networks there can be differences in speeds depending on terrain and other external factors. However, one of the key benefits of the combination with T-Mobile is access to a nationwide 4G network soon and a clear-cut technology path to one common 4GLTE network.


  • 19. Will I be able to buy a new MetroPCS phone at a T-Mobile store?


  • As the two companies will remain separate businesses, for the immediate future you will continue to purchase phones as you always have through the existing MetroPCS channels (Authorized Dealers, MetroPCS stores, National Retail and MetroPCS.com). If those channels are expanded in the future, we’ll communicate that information to you as quickly as possible.


  • 20. Will MetroPCS stores also sell T-Mobile phones?


  • No. T-Mobile phones will be sold through existing T-Mobile channels.


  • 21. Will MetroPCS still sell and support apps like MetroNavigator? Will they be the same price?


  • Yes, MetroNavigator will still be available. The price will not change for customers who already have the feature. New customers can check compatible features for their phone and pricing here.


  • 22. Will there be changes to the MetroPCS rebate program with the addition of Nationwide 4G phones?


  • MetroPCS will continue with promotional offers and rebates on certain phones. Please see our for current offers.


  • 23. Will MetroPCS still sell feature phones?


  • Yes. MetroPCS still offers a broad variety of phones to fit your mobile lifestyle.


  • 24. Will MetroPCS sell the new Blackberry phone?


  • MetroPCS does not disclose its lineup of upcoming phones, but does have many exciting phones planned for the future. We will update you as new phones are available and you can also continue to check metropcs.com for the latest information.


  • 25. Will MetroPCS sell the new Windows phone?


  • MetroPCS does not disclose its lineup of upcoming phones, but does have many exciting phones planned for the future. We will update you as new phones are available and you can also continue to check metropcs.com for the latest information.


  • 26. Will MetroPCS sell the iPhone?


  • MetroPCS does not disclose its lineup of upcoming phones, but does have many exciting phones planned for the future. We will update you as new phones are available and you can also continue to check metropcs.com for the latest information.


  • Additional Information and Where to Find It

    This question and answer document relates to a proposed transaction between MetroPCS Communications, Inc. (“MetroPCS”) and Deutsche Telekom AG (“Deutsche Telekom”) that will become the subject of a proxy statement to be filed by MetroPCS with the Securities and Exchange Commission (the “SEC”). This question and answer document is not a substitute for the proxy statement or any other document that MetroPCS may file with the SEC or send to its stockholders in connection with the proposed transaction. Investors and security holders are urged to read the proxy statement and all other relevant documents filed with the SEC or sent to stockholders as they become available because they will contain important information about the proposed transaction. All documents, when filed, will be available free of charge at the SEC’s website (www.sec.gov). You may also obtain these documents by contacting MetroPCS’ Investor Relations department at 214-570-4641, or via e-mail at investor_relations@metropcs.com. This communication does not constitute a solicitation of any vote or approval.



    Participants in the Solicitation

    MetroPCS and its directors and executive officers will be deemed to be participants in any solicitation of proxies in connection with the proposed transaction. Information about MetroPCS’ directors and executive officers is available in MetroPCS’ proxy statement dated April 16, 2012 for its 2012 Annual Meeting of Stockholders. Other information regarding the participants in the proxy solicitation and a description of their direct and indirect interests, by security holdings or otherwise, will be contained in the proxy statement and other relevant materials to be filed with the SEC regarding the proposed transaction when they become available. Investors should read the proxy statement carefully when it becomes available before making any voting or investment decisions.



    Cautionary Statement Regarding Forward-Looking Statements

    This question and answer document includes “forward-looking statements” for the purpose of the “safe harbor” provisions within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. Any statements made in this question and answer document that are not statements of historical fact, including statements about our beliefs, opinions, projections, and expectations, are forward-looking statements and should be evaluated as such. These forward-looking statements often include words such as “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “views,” “projects,” “should,” “would,” “could,” “may,” “become,” “forecast,” and other similar expressions.

    All forward-looking statements involve significant risks and uncertainties that could cause actual results to differ materially from those in the forward-looking statements, many of which are generally outside the control of MetroPCS, Deutsche Telekom and T-Mobile USA, Inc. (“T-Mobile”) and are difficult to predict. Examples of such risks and uncertainties include, but are not limited to, the possibility that the proposed transaction is delayed or does not close, including due to the failure to receive the required stockholder approvals or required regulatory approvals, the taking of governmental action (including the passage of legislation) to block the transaction, the failure to satisfy other closing conditions, the possibility that the expected synergies will not be realized, or will not be realized within the expected time period, the significant capital commitments of MetroPCS and T-Mobile, global economic conditions, fluctuations in exchange rates, competitive actions taken by other companies, natural disasters, difficulties in integrating the two companies, disruption from the transaction making it more difficult to maintain business and operational relationships, actions taken or conditions imposed by governmental or other regulatory authorities and the exposure to litigation. Additional factors that could cause results to differ materially from those described in the forward-looking statements can be found in the Company’s 2011 Annual Report on Form 10-K and Quarterly Report on Form 10-Q for the quarter ended June 30, 2012 and other filings with the SEC available at the SEC’s website (www.sec.gov).



    The forward-looking statements speak only as to the date made, are based on current assumptions and expectations, and are subject to the factors above, among others, and involve risks, uncertainties and assumptions, many of which are beyond our ability to control or ability to predict. You should not place undue reliance on these forward-looking statements. MetroPCS, Deutsche Telekom and T-Mobile do not undertake a duty to update any forward-looking statement to reflect events after the date of this question and answer document, except as required by law.



    Read the letter to Valued MetroPCS Customers about the MetroPCS and T-Mobile Combo from Tom Keys, Executive Vice President and COO, MetroPCS Brand

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    How much will I be charged for using data?

    Data has a cost of 4 cents per 100KB when using the $20 By the Minute card and a cost of 3 cents per 100KB when using the $30 By the Minute card. Web and data services are billed in full kilobyte (KB) increments and rounded to the next full KB increment.

    How can I make a payment?

    We offer several ways to make a payment.

    • Metropcs.com:

    o    AutoPay is the easiest way to make your MetroPCS payment because it allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account.

    o    My Account allows you to pay using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it.

    o    Express Pay lets you pay without signing in to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.

    • PHONE:

    o    Dial *99 to pay through our automated system.

    o    Dial 888-8metro8 for Customer Service.

    o    Use the MyMetro app for debit/credit card payments.

    • STORE:

    o    MetroPCS store

    o    MetroPCS store payment machine

    o    MetroPCS store drop box

    o    Authorized Payment Center

    • MAIL:

    o    Mail your payment to:

    MetroPCS Wireless, Inc.
    PO Box 5119
    Carol Stream, IL 60197-5119

    *Please write your service account number on your check.

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