MetroPCS Support and FAQ's
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Frequently Asked Questions: Customer Service

How do I ask a question about service, payment or phone?

Simply dial *611 from your MetroPCS phone or 888-8metro8 (888-863-8768).

I have a question about a Mail in Rebate. How can I get some help?

To check the status of a rebate you have already submitted, visit the Rebate Tracker online at www.metropcsrebates.com.

How can I make a payment?

We offer several ways to make a payment.

  • Metropcs.com:

o    AutoPay is the easiest way to pay bill because it allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account.

o    My Account allows you to pay using debit/credit card or MetroPCS Payment Card. You'll have the option to store the debit/credit card information in eWallet so you won't have to re-enter it each time you want to use it.

o    Express Pay lets you pay without signing in to My Account. You'll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.

  • PHONE:

o    Dial *99 to pay through our automated system.

o    Dial 888-8metro8 for Customer Service.

o    Use the MyMetro app for debit/credit card payments.

o    VCPay app for BlackBerry and Android phones

  • STORE:

o    MetroPCS store

o    MetroPCS store payment machine

o    MetroPCS store drop box

o    Authorized Payment Center

  • MAIL:

o    Mail your payment to:

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

*Please write your service account number on your check.

How can I contact MetroPCS?

You can reach MetroPCS at 888-8metro8 or by mail at: MetroPCS Wireless, Inc. PO Box 601119 Dallas, TX 75360

Are there live agents on your help line?

Yes. We have agents available to assist you 7 days a week, 24 hours a day. Call 888-8metro8 then follow the prompts and you will be directed to an agent.

How do I go about filing a Premium Handset Protection® (PHP) claim?

Please call Asurion at 1-866-862-3397 or visit www.mymetroPHP.com. An Asurion representative will be happy to assist you 24 hours a day, 7 days a week.