FAQs: 4G LTE

1. Q. Why does MetroPCS have new 4G LTE rate plans?
  A. The new 4G LTE rate plans give you the power to choose the right rate plan based on your 4G LTE data usage as well as your desired Features and Services.
2. Q. What are the new 4G LTE rate plans?
  A. The four new 4G LTE rate plans are listed here and all have a soft cap on 4G LTE data speeds, except the $70 4G LTE rate plan.

  • $40 – 250 MB (Megabytes)
  • $50 – 2.5 GB (Gigabytes)
  • $60 – 5 GB (Gigabytes)
  • $70 – Unlimited
  • 3. Q. What does a “soft cap” mean?
      A. You will enjoy 4G LTE data speeds until your data usage reaches the soft data cap for your 4G LTE rate plan. Once you reach the soft data cap, you can continue to access the web, download and stream music, send photos and check your social media apps, but at reduced speeds.
    4. Q. Is data usage metered on Wi-Fi?
        Wi-Fi data usage is NEVER metered.
    5. Q. What comes with the $40 4G LTE Rate Plan?
      A. The new $40 4G LTE rate plan comes with Metro USA® Nationwide Coverage, voicemail, caller ID/call waiting/ three-way calling, and Metro411-Directory Assistance. The first 250 MB (megabytes) of data are at 4G LTE data speeds.
    6. Q. What comes with the 4G LTE $50 Rate Plan?
      A. The new $50 4G LTE rate plan includes all the features of the $40 4G LTE rate plan, plus Unlimited Text, Short Codes and Alerts, Unlimited International Text Messaging, Screen-it, Metro411 Premium Directory Assistance, and Visual Voice Mail. The first 2.5 GB (gigabytes) of data are at 4G LTE data speeds.
    7. Q. What comes with the 4G LTE $60 rate plan?
      A. The new $60 4G LTE rate plan includes all the features of the $50 4G LTE Rate Plan, plus Rhapsody Unlimited Music. The first 5 GB (gigabytes) of data are at 4G LTE data speeds.
    8. Q. Is my data usage metered if I am out of MetroPCS 4G LTE coverage?
      A. No. Data is only metered when you are in MetroPCS 4G LTE coverage.
    9. Q. Does the time to upload and download files vary even when I am on a 4G LTE network?
      A. Yes. The time it takes to upload or download files varies – even on a 4G LTE network. That’s because conditions vary based on your location, the phone’s processing power, memory, number of other users of the network, server speed, etc.
    10. Q. I am currently a MetroPCS 4G LTE customer. How will the service plan changes affect my existing service?
      A. The new 4G LTE Rate Plans will not affect your MetroPCS service as long as you maintain your current service plan. Should you choose to switch plans, you’ll be able to choose from one of the four new 4G LTE service plans.
    11. Q. Can I purchase additional Services for my MetroPCS 4G LTE rate plan?
      A. Yes! Information about all Services available for purchase for your 4G LTE rate plan is available in our Services section of the web site.
    12. Q. Can new and existing 4G LTE customers participate in a MetroPCS Family Plan?
      A. Yes. New and existing 4G LTE customers can participate in a MetroPCS Family Plan and will receive the $5 Family Plan discount.
    13. Q. Can I get more data at 4G LTE speeds?
      A. You can always upgrade your plan to receive more data at 4G LTE speeds. The new allowance of data at 4G LTE speeds will immediately be available for use in the current bill cycle.
    14. Q. When does my monthly data allocation reset?
      A. The data allocation resets at the beginning of your bill cycle.
    15. Q. If I pay my bill early, will my data meter and monthly data allocation reset early?
      A. No, neither will reset until the next billing cycle begins.
    16. Q. What happens if I upgrade to a new 4G LTE phone while on a metered data plan?
      A. The new phone will continue on the same data allocation. The monthly data allocation will not reset when you upgrade your phone.
    17. Q. Does sending a picture to my friends phones count against my data allocation?
      A. Yes, sending pictures (MMS) will count against the data allocation and total data usage will be displayed on the data meter.