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mail@metroSM FAQs
Answers
What happens if I change my username or password on my email account?
If you decided to change the email username or password you will need to reregister this information in the program. Go to the main menu and select Set-up email account and complete the steps in this process. You will receive a message – Remove all personal data for current account? Use the right hand soft key to Select: OK.
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What are the main differences between the different email providers?
The differences among the providers are related to both branding and functionality:
Premium email providers will:
- Be branded and show their logos within the applications.
- Show the changes made in the Phone Inbox in the PC based version of the email program and vice versa.
- Automatically send new emails to the phone which results in faster delivery of emails to the phone and the program will send out a notification regarding new emails.
- Simplified logon (only need to select provider, not port settings).
Standard email providers will:
- Receive emails every 30 minutes and notifications will be sent to the phone.
- Simplified logon (only need to select provider, not port settings).
Other email providers will:
- Receive emails every 30 minutes and notifications will be sent to the phone.
- Email settings will not be automatically provided and the subscriber will need to obtain these settings from the email provider.
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Are there email providers which subscribers cannot use?
Yes, Hotmail and Yahoo Basic do not allow POP3 access to their users email accounts. Many corporate email addresses are similarly blocked by companies. Through the “Other” provider option, the user can provide settings for any email provider that allows for mobile email access, such as PeoplePC, Verizon DSL service, etc. Check back soon as we will be adding new email providers in the next few months!
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Will the emails that I receive and send be shown in my online account?
Any changes that you make to your Phone Inbox will shown on the online Inbox if you have AOL or AIM as an email provider. If you have another email provider then these changes will not be mirrored in the other Inbox.
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If I have a standard account, how can I check to see if I have received an email before the polling takes place?
If you are a mail@metroSM standard user, your account checks for email every 30 minutes. If you are logged into the service, then emails will arrive in your mobile inbox when they are received. If you want to check for new mail, then the subscriber either needs to log in or select “checkmail” for an instant check for new emails.
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Are there different ways that to be alerted to new emails in my Inbox?
Yes, you have two different options to be alerted – beep and vibrate. You can choose the desired option by using the Preference Option on the Main Menu. If you do not want to receive alerts you may select the Off option.
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How do I access the underscore on the Strobe or the Zero on the V3m?
To access the “_” symbol on the Strobe, the user will need to press the “Sym” key, then press “Space” To access the number 0 on the V3m, the user will have to click through symbol options by continually pressing the numeral 1.
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How long will the subscriber have to wait for an email to arrive on their phone?
If the subscriber is using a premium email provider – AOL or AIM, the emails will be delivered as quickly as they are online. If the subscriber uses a standard or other email provider, they may want to open the mail@metroSM application and select Check Email to refresh their inbox.
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How are attachments handled in mail@metroSM?
Attachments cannot be viewed in the mail@metroSM application. Subscribers will need to view attachments in their online inbox. Attachments will be forwarded.
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Can I access two accounts from the same provider?
mail@metroSM only permits credentials for one account per provider. If you enter user information for a second account, the first account information is be deleted.
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What happens if the registration fails? What will a subscriber do?
If the mail@metroSM registration process fails, the subscriber will need to start the registration process from the beginning. However, prior to re-starting the process, metroPCS would suggest that you review the username and password utilized in the registration process. It is very easy to mis-type one or the other. We would also suggest checking signal strength on the phone to make sure that there is adequate signal strength to complete the process. If the registration fails the second time, please contact the metroPCS for additional instructions.
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How can I get the incoming and outgoing server information to set up “Other” email providers in mail@metroSM?
The subscriber must contact their email provider to get this information. Please be aware that some providers only allow incoming email, or have special port numbers for outgoing email. Because this information can change, MetroPCS does not maintain this information.
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Will emails from both accounts be shown in the Inbox on the phone?
The emails from both accounts will not appear in the same Inbox. Emails for each provider are shown in separate Inboxes.
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How do I set up a second email account?
Use the instruction for setting up an email account. When you come to the last screen, you will be asked If you want to make this the active mailbox. Press the corresponding Yes or No soft key to make your choice.
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Will I be able to receive emails from, and send emails to someone even if they are not signed up with a supported email provider for mail@metroSM?
Emails can be received from and sent to subscribers at any email companies. There are no restrictions regarding which email providers the subscriber can send messages to; or receive emails from on their phones.
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What is the difference between “pushing and polling” emails?
Pushing and polling refer to the activities associated with getting emails to the phone.
Pushing - Premium providers will send the emails to the phone’s Inbox automatically without the mail@metroSM going to the email providers and checking to see if new emails have arrived. Emails will be sent to the phone almost immediately.
Polling - Standard and Other providers will not automatically send emails to the mail@metroSM application. The application has to go to the email provider to check to see if new emails are in the subscriber’s Inbox. Polling is completed every 30 minutes by the mail@metroSM program.
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How does a subscriber set up their mail@metroSM account to go directly to my Inbox when I open my service?
The subscriber may choose the Auto login function. This feature is at the bottom of the Launch Screen. Once this is selected the subscriber will go directly to their phone Inbox when the application is opened.
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What happens if the subscriber is not receiving new emails or notifications?
If the subscriber is not receiving new emails or notifications, then the first step would be to check the Main Menu Preference Option > email Push. This option has to be enabled in order for the subscriber to automatically receive new emails or notifications. If it is not set to Enabled, the subscriber would not receive new emails or any notifications about new emails. If the email Push option has been enabled and the subscriber is not receiving emails then they should first check to see if their online account is receiving new emails and if it is, they should then contact MetroPCS customer care for additional support.
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Is there any restriction on how long this application can run on the phone?
There is no restriction on the amount of time you can spend reviewing emails in the Inbox or sending emails. As long as there is activity in the mail@metroSM account, the application will be running. You are only logged into the service when downloading a new email, sending an email, or if you press the Login softkey from the login screen, or perform a “checkmail” request from the inbox Menu. Whenever a new email comes in, the application opens automatically and downloads the email, and the application will remain open until you close it.
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Emails from my Gmail account are not showing up on my phone. What dos do?
This provider requires that the subscriber go online to change settings in their account to receive emails on their phones. The subscriber will have to complete the following steps:
- Go to the Main Webpage for this provider and look at the top right hand corner and find Settings.
- Click on the Settings tab and locate Forwarding and POP.
- Select Enable POP for all Mail and save these settings.
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What happens if the subscriber cannot log onto Earthlink?
EarthLink requires a different format for the username. The subscriber must add @earthlink.net to their username. For example, if the username was Jsmith, EarthLink requires that the username be entered: Jsmith@earthlink.net
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Will I be able to set up an email account from the phone?
A new email account cannot be set-up from the phone. Subscribers must set-up the accounts and select their username from their computers.
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Is there a limit on the number of emails that I can have in my Inbox?
There is a limit of 50 emails in the phone Inbox. New emails are always added to the top of the Inbox, and older emails will drop off the bottom of the inbox. The first time you log into the account, 50 emails will be downloaded; after that new emails will be added until the limit is reached and older emails drop off the bottom.
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If I cancel my email service, how do I delete an email provider to change to another provider?
The subscriber will use the “Setup email accounts” to add the new email address. Simply add the new email account using the steps outlined in the User Guide. If you change the username within the same email service, the old email information –username and password - will be deleted. To remove old emails, simply enter a different username in the old email provider and you will be asked if you want to remove the emails in the account.
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If a subscriber has a second email account, how will they check their emails?
Subscribers must manually retrieve their emails by taking the following steps. Once these steps are completed the subscriber will be able to view all the emails in the account for these emails. Go to the Launch Screen and select and open Menu options. Select Setup email accounts. Select the email provider from the list. When it ask if you would like to make this account active, select no and the program will open the Inbox. You will see the emails for this account including the new emails.
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Does the user interface or menu differ across the different email providers?
The user interface or how the information is presented does differ across the different email providers but not significantly. The differences are related to names of different functions – Compose versus Write; Sign In versus Login; or Sign Out versus Logout. The differences have been made so that subscribers will be able to use the email service just like they do online. Other differences are related to whether or not the email provider’s brand is included in the user interface. Only Premium providers – AOL and AIM will have their brands included in the user interface.
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What happens if an email is longer than 10KB? How will the subscriber view the other part of the message?
If an email is longer than 10KB the subscriber will need to go online to view the entire email.
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Will the subscriber be able to sort the emails in the account?
Yes, the subscriber can sort the emails by date, sender or subject.
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Will I be able to create new folders to save emails?
The subscriber will not be able to create new folders on their mobile phones.
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How are email contacts accessed in mail@metroSM application?
You can access the phone’s native address book inside mail@metroSM by pressing “Lookup” when you navigate to the “To” field in an outgoing email. mail@metroSM stores recently used email addresses also, which can also be accessed through the “Lookup” feature.
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