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Downloads FAQs

Click on a frequently asked question below.

  1. How do I download ringtones and wallpapers directly to my phone?
  2. How do I add funds to my MetroConnect account to buy ringtones and wallpapers?
  3. How much does a ringtone and wallpaper cost?
  4. How do I know if my phone is capable of downloading ringtones and wallpapers?
  5. How long should it take for the text message to arrive after I have purchased a ringtone or wallpaper from the online storefront or www.metropcs.com?
  6. What should I do if I received the text message and clicked on "Buy", but was not able to locate the ringtone or wallpaper in my phone settings?
  7. Can I preview the ringtone or wallpaper before choosing to buy it?
  8. How do I assign ringtones to specific callers?
  9. Can I move the ringtones and wallpapers on my phone to a different phone?
  10. Is there a limit to the number of ringtones and wallpapers I can have on my phone?
  11. What should I do if I get the message "We're sorry. The phone you selected is not compatible with the product you are trying to purchase. Please select a different phone model."?
  12. What happens when I receive a phone call during a ringtone or wallpaper download?
  13. I bought and downloaded a ringtone but now I don't want it. How do I get my money back?
  14. How many realtones do I get each month?
  15. When do my Realtones Bundle credits refresh?
  16. Will my credits roll over to the next month if I do not use them in the current month?
  17. Can I still buy a tone if I do not have any credits
  18. How do I know how many credits I have left?

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